HOME COMPARE YOUR SALARY BROWSE SALARIES
Home
Browse Salaries
Compare Your Salary
Average Salaries
Best Paying Jobs
Salary Increase Letter
Career Articles

Customer Service Manager Average Salary in South Africa 2020

How much money does a Customer Service Manager make in South Africa?


Average Monthly Salary
42,600 ZAR
( 511,000 ZAR yearly)

LOW
20,900
ZAR
AVERAGE
42,600
ZAR
HIGH
66,400
ZAR

A person working as a Customer Service Manager in South Africa typically earns around 42,600 ZAR per month. Salaries range from 20,900 ZAR (lowest) to 66,400 ZAR (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Manager Salary Distribution in South Africa

Median and salary distribution monthly South Africa Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/median-and-salary-distribution-monthly-south-africa-customer-service-manager.jpg

The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Manager salaries in South Africa range from 20,900 ZAR per month (minimum salary) to 66,400 ZAR per month (maximum salary).

  • Median Salary

    The median salary is 43,400 ZAR per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 43,400 ZAR while the other half are earning more than 43,400 ZAR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 28,900 ZAR while 75% of them are earning more than 28,900 ZAR. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 56,000 ZAR while 25% are earning more than 56,000 ZAR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Manager Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly South Africa Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/salary-comparison-by-years-of-experience-monthly-south-africa-customer-service-manager.jpg

The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.

A Customer Service Manager with less than two years of experience makes approximately 24,700 ZAR per month.

While someone with an experience level between two and five years is expected to earn 31,800 ZAR per month, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 43,900 ZAR per month, 38% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 54,400 ZAR per month, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 58,200 ZAR per month, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 62,100 ZAR per month, 7% more than people with fifteen to twenty years of experience.


Customer Service Manager average salary change by experience in South Africa

0 - 2 Years
24,700 ZAR
2 - 5 Years+29%
31,800 ZAR
5 - 10 Years+38%
43,900 ZAR
10 - 15 Years+24%
54,400 ZAR
15 - 20 Years+7%
58,200 ZAR
20+ Years+7%
62,100 ZAR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

Customer Service Manager Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.

Salary comparison by education level monthly South Africa Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/salary-comparison-by-education-level-monthly-south-africa-customer-service-manager.jpg

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Manager is 30,900 ZAR per month.

While someone with a Certificate or Diploma gets a salary of 35,400 ZAR per month, 15% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 47,700 ZAR per month, 35% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 60,000 ZAR per month, 26% more than someone with Bachelor's Degree.


Customer Service Manager average salary difference by education level in South Africa

High School
30,900 ZAR
Certificate or Diploma+15%
35,400 ZAR
Bachelor's Degree+35%
47,700 ZAR
Master's Degree+26%
60,000 ZAR
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in South Africa costs anywhere from 156,000 Rand(s) to 467,000 Rand(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg


Customer Service Manager Salary Comparison By Gender

Salary comparison by gender monthly South Africa Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/salary-comparison-by-gender-monthly-south-africa-customer-service-manager.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in South Africa earn 11% more than their female counterparts on average.

Female
40,000 ZAR
Male+11%
44,300 ZAR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in South Africa for all Careers

Salary comparison by gender monthly South Africa
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/salary-comparison-by-gender-monthly-south-africa.jpg

Customer Service Manager Average Annual Salary Increment Percentage in South Africa

How much are annual salary increments in South Africa for Customer Service Manager(s)? How often do employees get salary raises?

Customer Service Manager

Customer Service Manager(s) in South Africa are likely to observe a salary increase of approximately 11% every 20 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate South Africa Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/annual-salary-increment-rate-south-africa-customer-service-manager.jpg


The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

South Africa / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in South Africa is 5%.

Annual Increment Rate By Industry 2019

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Listed above are the average annual increase rates for each industry in South Africa for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg

Customer Service Manager Bonus and Incentive Rates in South Africa

How much and how often are bonuses being awarded?Annual Salary Bonus Rate South Africa Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/annual-salary-bonus-rate-south-africa-customer-service-manager.jpg

A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

19% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 81% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
81%
No Bonus
19%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly South Africa
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/public-vs-private-sector-salaries-monthly-south-africa.jpg

Where can you get paid more, working for a private company or for the government? Public sector employees in South Africa earn 7% more than their private sector counterparts on average across all sectors.

Private Sector
30,300 ZAR
Public Sector+7%
32,300 ZAR
Percentage increase and decrease are relative to the previous value

Customer Service Manager Average Hourly Wage in South Africa


250 ZAR per hour

The average hourly wage (pay per hour) in South Africa is 250 ZAR. This means that the average Customer Service Manager in South Africa earns approximately 250 ZAR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Manager VS Other Jobs

Salary Comparison Between Customer Service Manager and Customer Service and Call Center monthly South Africa
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/salary-comparison-between-customer-service-manager-and-customer-service-and-call-center-monthly-south-africa.jpg

The average salary for Customer Service Manager is 100% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 32% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist20,000 ZAR-53%
Call Center Advisor15,300 ZAR-64%
Call Center Manager38,600 ZAR-9%
Call Center Quality Analyst23,400 ZAR-45%
Call Center Representative11,700 ZAR-73%
Call Center Scheduler13,600 ZAR-68%
Call Center Scheduling Manager19,700 ZAR-54%
Call Center Supervisor17,800 ZAR-58%
Call Center Team Leader20,200 ZAR-53%
Client Engagement Specialest23,900 ZAR-44%
Client Executive17,800 ZAR-58%
Client Liaison Officer11,500 ZAR-73%
Client Relations Manager45,100 ZAR+6%
Client Service Analyst26,500 ZAR-38%
Client Service Representative11,800 ZAR-72%
Client Strategy Specialist27,100 ZAR-36%
Contracts Specialist19,700 ZAR-54%
Customer Care Representative11,800 ZAR-72%
Customer Experience Analyst15,500 ZAR-64%
Customer Experience Manager44,600 ZAR+5%
Customer Experience Specialist27,700 ZAR-35%
Customer Fulfillment Specialist25,200 ZAR-41%
Customer Insights Analyst26,500 ZAR-38%
Customer Problem Manager27,400 ZAR-36%
Customer Service Advisor27,600 ZAR-35%
Customer Service Associate12,100 ZAR-72%
Customer Service Executive28,400 ZAR-33%
Customer Service Manager44,300 ZAR+4%
Customer Service Officer12,600 ZAR-70%
Customer Service Representative11,800 ZAR-72%
Customer Service Supervisor18,800 ZAR-56%
Customer Service Team Leader26,500 ZAR-38%
Customer Service Trainer21,800 ZAR-49%
Customer Success Manager40,700 ZAR-4%
Customer Success Specialist26,800 ZAR-37%
Dispute Resolution Specialist22,100 ZAR-48%
Guest Service Agent9,290 ZAR-78%
Inbound Sales Representative11,700 ZAR-73%
Internet Banking Supervisor38,600 ZAR-9%
Logistics Coordinator13,200 ZAR-69%
Operations Support Manager37,600 ZAR-12%
Real Time Analyst25,300 ZAR-41%
Regional Account Manager42,800 ZAR+1%
Service Delivery Manager39,900 ZAR-6%
Service Writer9,960 ZAR-77%
Sourcing Assistant8,830 ZAR-79%
Telephone Operator8,820 ZAR-79%
Vendor Administration Specialist15,000 ZAR-65%
Workforce Manager25,400 ZAR-40%

Salary Comparison By City

CityAverage Salary
Bloemfontein40,500 ZAR
Cape Town49,500 ZAR
Durban48,200 ZAR
Johannesburg42,900 ZAR
Port Elizabeth43,000 ZAR
Pretoria42,900 ZAR
26297 - 17

Browse Salaries

Salary Increase Letters

Best Paying Jobs
HomePrivacy PolicySalary Comparison

©Salary Explorer 2020