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IT Helpdesk Average Salaries in South Africa 2019

How much money does a person working in IT Helpdesk make in South Africa?

24,184 ZAR per month
Average Monthly Salary
A person working in IT Helpdesk in South Africa typically earns around 24,184 ZAR per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different IT Helpdesk jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
2nd Line Systems Engineer30,680 ZAR
Help Desk Manager30,472 ZAR
Help Desk Support21,236 ZAR
Information Technology Coordinator25,352 ZAR
Information Technology Support20,120 ZAR
Managed Service Specialist31,236 ZAR
Shift Leader32,495 ZAR
Software Support Engineer24,404 ZAR
Support Analyst26,952 ZAR
Support Specialist33,391 ZAR

IT Helpdesk Jobs Salary Distribution in South Africa

Median and salary distribution monthly South Africa IT Helpdesk

Abount These Figures: Salary Range, Median and Percentiles

The IT Helpdesk salaries in South Africa range between 20,078 ZAR per month (minimum salary) to 31,662 ZAR per month (maximum salary).

The median salary is 24,426 ZAR per month, which means that half (50%) of people working in IT Helpdesk are earning less than 24,426 ZAR while the other half are earning more than 24,426 ZAR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in IT Helpdesk are earning less than 20,027 ZAR while 75% of them are earning more than 20,027 ZAR. Also from the diagram, 75% of people working in IT Helpdesk are earning less than 28,605 ZAR while 25% are earning more than 28,605 ZAR.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

IT Helpdesk Salary Forecast and Trend in South Africa

How do IT Helpdesk salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly South Africa IT Helpdesk
Average Salary 2016    =  
22,263 ZAR
Average Salary 2017    +4%  
23,087 ZAR
Average Salary 2018    +3%  
23,733 ZAR
Average Salary 2019    +2%  
24,184 ZAR
Percentage increase and decrease are relative to the previous value
IT Helpdesk salaries in South Africa are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

IT Helpdesk Hourly Average Wage in South Africa

140 ZAR per hour
Average Hourly Wage

The average hourly wage (pay per hour) in South Africa for IT Helpdesk is 140 ZAR. This means that the average person in South Africa earns approximatly 140 ZAR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

IT Helpdesk VS Other Jobs

Salary Comparison Between IT Helpdesk and Information Technology monthly South AfricaWe compared South Africa salaries for Information Technology and All Jobs and we found that Information Technology salaries are 3% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Bloemfontein23,489 ZAR
Cape Town28,141 ZAR
Durban26,889 ZAR
Johannesburg25,890 ZAR
Port Elizabeth24,425 ZAR
Pretoria25,403 ZAR
14905 - 71
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