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Information Technology Support Average Salary in South Africa 2020

How much money does an Information Technology Support make in South Africa?

Average Monthly Salary
20,100 ZAR
( 241,000 ZAR yearly)


A person working as an Information Technology Support in South Africa typically earns around 20,100 ZAR per month. Salaries range from 9,860 ZAR (lowest) to 31,400 ZAR (highest).

This is the average monthly salary including housing, transport, and other benefits. Information Technology Support salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Information Technology Support Salary Distribution in South Africa

Median and salary distribution monthly South Africa Information Technology Support
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The median, the maximum, the minimum, and the range

  • Salary Range

    Information Technology Support salaries in South Africa range from 9,860 ZAR per month (minimum salary) to 31,400 ZAR per month (maximum salary).

  • Median Salary

    The median salary is 20,500 ZAR per month, which means that half (50%) of people working as Information Technology Support(s) are earning less than 20,500 ZAR while the other half are earning more than 20,500 ZAR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Information Technology Support(s) are earning less than 13,700 ZAR while 75% of them are earning more than 13,700 ZAR. Also from the diagram, 75% of Information Technology Support(s) are earning less than 26,500 ZAR while 25% are earning more than 26,500 ZAR.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Information Technology Support Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly South Africa Information Technology Support
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Information Technology Support salaries by experience level and this is what we found.

An Information Technology Support with less than two years of experience makes approximately 11,700 ZAR per month.

While someone with an experience level between two and five years is expected to earn 15,000 ZAR per month, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 20,700 ZAR per month, 38% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Information Technology Support(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 25,700 ZAR per month, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 27,500 ZAR per month, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 29,300 ZAR per month, 7% more than people with fifteen to twenty years of experience.

Information Technology Support average salary change by experience in South Africa

0 - 2 Years
11,700 ZAR
2 - 5 Years+29%
15,000 ZAR
5 - 10 Years+38%
20,700 ZAR
10 - 15 Years+24%
25,700 ZAR
15 - 20 Years+7%
27,500 ZAR
20+ Years+7%
29,300 ZAR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Information Technology Support Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Information Technology Support(s) who have the same experience but different education levels.

Salary comparison by education level monthly South Africa Information Technology Support
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Information Technology Support salaries by education level in order to make a comparison.

When the education level is Certificate or Diploma, the average salary of an Information Technology Support is 16,500 ZAR per month.

While someone with a Bachelor's Degree gets a salary of 25,400 ZAR per month, 53% more than someone having a Certificate or Diploma degree.

Information Technology Support average salary difference by education level in South Africa

Certificate or Diploma
16,500 ZAR
Bachelor's Degree+53%
25,400 ZAR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Information Technology Support Salary Comparison By Gender

Salary comparison by gender monthly South Africa Information Technology Support
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Information Technology Support employees in South Africa earn 11% more than their female counterparts on average.

18,900 ZAR
20,900 ZAR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in South Africa for all Careers

Salary comparison by gender monthly South Africa
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Information Technology Support Average Annual Salary Increment Percentage in South Africa

How much are annual salary increments in South Africa for Information Technology Support(s)? How often do employees get salary raises?

Information Technology Support

Information Technology Support(s) in South Africa are likely to observe a salary increase of approximately 9% every 20 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate South Africa Information Technology Support
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

South Africa / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in South Africa is 5%.

Annual Increment Rate By Industry 2019

Information Technology

Listed above are the average annual increase rates for each industry in South Africa for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

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Information Technology Support Bonus and Incentive Rates in South Africa

How much and how often are bonuses being awarded?Annual Salary Bonus Rate South Africa Information Technology Support
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An Information Technology Support is considered to be a low bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

71% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 29% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 0% to 4% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly South Africa
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Where can you get paid more, working for a private company or for the government? Public sector employees in South Africa earn 7% more than their private sector counterparts on average across all sectors.

Private Sector
30,300 ZAR
Public Sector+7%
32,300 ZAR
Percentage increase and decrease are relative to the previous value

Information Technology Support Average Hourly Wage in South Africa

120 ZAR per hour

The average hourly wage (pay per hour) in South Africa is 120 ZAR. This means that the average Information Technology Support in South Africa earns approximately 120 ZAR for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Information Technology Support VS Other Jobs

Salary Comparison Between Information Technology Support and Information Technology monthly South Africa
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The average salary for Information Technology Support is 18% less than that of IT Helpdesk. Also, IT Helpdesk salaries are 23% less than those of Information Technology.

Salary comparison with similar jobs

Job TitleAverage Salary
2nd Line Systems Engineer30,700 ZAR+53%
Help Desk Manager34,700 ZAR+72%
Help Desk Support21,200 ZAR+5%
Information Technology Coordinator25,400 ZAR+26%
Information Technology Support20,100 ZAR-0%
Managed Service Specialist31,200 ZAR+55%
Shift Leader32,500 ZAR+62%
Software Support Engineer24,400 ZAR+21%
Support Analyst27,000 ZAR+34%
Support Specialist33,400 ZAR+66%

Salary Comparison By City

CityAverage Salary
Bloemfontein20,100 ZAR
Cape Town23,600 ZAR
Durban22,600 ZAR
Johannesburg21,800 ZAR
Port Elizabeth20,700 ZAR
Pretoria21,500 ZAR
15013 - 39

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