HOME BROWSE SALARIES ARTICLES BEST PAYING JOBS SUBMIT SALARY
Browse Salaries
Best Paying Jobs
Articles
Submit Salary
Salary Increase Letters

Customer Service Representative Average Salary in Spain 2024

How much money does a person working as Customer Service Representative make in Spain?


Average Monthly Salary
1,210 EUR
( 14,500 EUR yearly)

LOW
630
EUR
AVERAGE
1,210
EUR
HIGH
1,850
EUR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Spain typically earns around 1,210 EUR. Salaries range from 630 EUR (lowest) to 1,850 EUR (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Spain vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Spain

Median and salary distribution Spain Customer Service Representative monthly
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/customer-service-and-call-center/customer-service-representative/median-and-salary-distribution-monthly-spain-customer-service-representative.jpg

Salary Structure and Pay Scale Comparison

5% of people earn
1,100 EUR or more
10% of people earn
980 to 1,100 EUR
20% of people earn
710 EUR or less
65% of people earn
710 to 980 EUR
Minimum Salary
630 EUR
Median
1,100 EUR
Maximum
1,850 EUR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Spain range from 630 EUR (starting salary) to 1,850 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 1,100 EUR, half of the professionals who work as Customer Service Representative in Spain earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Spain earn less than 910 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 1,250 EUR while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Spain compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 710 EUR to 980 EUR. About 20% of salaries are below the 710 EUR mark, while 10% fall within the range of 980 EUR to 1,100 EUR. Only 5% of individuals have salaries exceeding 1,100 EUR.

Salary Comparison by Years of Experience / Customer Service Representative / Spain

How do experience and age affect pay?

0 - 2 Years
710 EUR
2 - 5 Years+34%
960 EUR
5 - 10 Years+30%
1,250 EUR
10 - 15 Years+21%
1,510 EUR
15 - 20 Years+9%
1,650 EUR
20+ Years+5%
1,730 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Spain Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/customer-service-and-call-center/customer-service-representative/salary-comparison-by-years-of-experience-monthly-spain-customer-service-representative.jpg

The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 710 EUR.

While someone with an experience level between two and five years is expected to earn 960 EUR, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 1,250 EUR, 30% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 1,510 EUR, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 1,650 EUR, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 1,730 EUR, 5% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

Salary Comparison By Education / Customer Service Representative / Spain

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
850 EUR
Certificate or Diploma+43%
1,220 EUR
Bachelor's Degree+38%
1,680 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Spain Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/customer-service-and-call-center/customer-service-representative/salary-comparison-by-education-level-monthly-spain-customer-service-representative.jpg

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 850 EUR.


Level 2: Certificate or Diploma

At this level, the average salary becomes 1,220 EUR, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 1,680 EUR, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg


Salary and Compensation Comparison By Gender / Customer Service Representative / Spain

Salary comparison by gender Spain Customer Service Representative monthly
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/customer-service-and-call-center/customer-service-representative/salary-comparison-by-gender-monthly-spain-customer-service-representative.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Spain, the average difference between the salary of male and female employees is 5%.

Male
1,180 EUR
Female+5%
1,240 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Spain for all Careers

Salary comparison by gender monthly Spain
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/salary-comparison-by-gender-monthly-spain.jpg


Average Annual Salary Increment Percentage / Customer Service Representative / Spain

How much are annual salary increments in Spain for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Spain are likely to observe a salary increase of approximately 9% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate Spain Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/customer-service-and-call-center/customer-service-representative/annual-salary-increment-rate-spain-customer-service-representative.jpg


The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Spain / All Professions

Annual Salary Increment Rate Spain
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/annual-salary-increment-rate-spain.jpg

The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Spain is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg

Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Spain

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Spain Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/spain/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-spain-customer-service-representative.jpg

48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Spain


7 EUR per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Spain is 7 EUR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Spain is 4 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative1,370 EUR+13%
Account Service Representative1,340 EUR+11%
Business Support Specialist1,920 EUR+59%
Call Center Advisor1,490 EUR+23%
Call Center Duty Manager1,940 EUR+60%
Call Center Manager3,420 EUR+180%
Call Center Quality Analyst2,140 EUR+77%
Call Center Representative1,190 EUR-2%
Call Center Scheduler1,330 EUR+10%
Call Center Scheduling Manager1,840 EUR+52%
Call Center Supervisor1,630 EUR+35%
Call Center Team Leader1,890 EUR+56%
Call Center Technology Specialist2,190 EUR+81%
Chatbot Copywriter1,810 EUR+50%
Chatbot Deployment Specialist1,960 EUR+62%
Chatbot Marketing Specialist2,390 EUR+98%
Chief Customer Experience and Success Officer3,970 EUR+230%
Client Engagement Specialest2,120 EUR+75%
Client Executive1,640 EUR+36%
Client Liaison Officer1,100 EUR-9%
Client Relations Manager3,690 EUR+210%
Client Relationship Executive3,520 EUR+190%
Client Relationship Manager3,820 EUR+220%
Client Service Analyst2,340 EUR+94%
Client Service Representative1,190 EUR-2%
Client Strategy Specialist2,390 EUR+98%
Contracts Specialist1,740 EUR+44%
Customer Care Officer1,150 EUR-5%
Customer Care Representative1,200 EUR-1%
Customer Center Supervisor1,360 EUR+12%
Customer Experience Analyst1,500 EUR+24%
Customer Experience Manager3,560 EUR+190%
Customer Experience Specialist2,510 EUR+110%
Customer Feedback and Insights Analyst2,470 EUR+100%
Customer Fulfillment Specialist2,310 EUR+91%
Customer Insights Analyst2,420 EUR+100%
Customer Journey Analyst2,830 EUR+130%
Customer Problem Manager2,300 EUR+90%
Customer Relations Manager3,650 EUR+200%
Customer Relations Specialist2,180 EUR+80%
Customer Relationship Management Implementation Consultant3,430 EUR+180%
Customer Retention Specialist3,140 EUR+160%
Customer Sales Representative1,160 EUR-4%
Customer Sales Support1,210 EUR+0%
Customer Service Administration1,400 EUR+16%
Customer Service Advisor2,340 EUR+94%
Customer Service Agent1,170 EUR-3%
Customer Service Associate1,170 EUR-3%
Customer Service Coordinator1,370 EUR+13%
Customer Service Country Manager4,110 EUR+240%
Customer Service Executive2,590 EUR+110%
Customer Service Manager3,870 EUR+220%
Customer Service Officer1,190 EUR-2%
Customer Service Operations Manager3,880 EUR+220%
Customer Service Quality Assurance Analyst3,460 EUR+190%
Customer Service Representative1,210 EUR+0%
Customer Service Sales Support1,150 EUR-5%
Customer Service Specialist1,190 EUR-2%
Customer Service Supervisor1,690 EUR+40%
Customer Service Team Leader2,450 EUR+100%
Customer Service Trainer2,060 EUR+70%
Customer Service Working Supervisor1,900 EUR+57%
Customer Solutions Representative2,420 EUR+100%
Customer Success Manager3,450 EUR+190%
Customer Success Specialist2,220 EUR+84%
Customer Support Agent1,200 EUR-1%
Dispute Resolution Specialist2,040 EUR+69%
Field Service Representative1,260 EUR+4%
Guest Relations Officer970 EUR-20%
Guest Service Agent950 EUR-21%
Inbound Call Center Representative1,240 EUR+3%
Inbound Sales Representative1,170 EUR-3%
Internet Banking Supervisor3,260 EUR+170%
Lead Administrator2,190 EUR+81%
Live Chat Agent1,330 EUR+10%
Logistics Coordinator1,320 EUR+9%
Onboarding Specialist2,440 EUR+100%
Operations Support Manager3,110 EUR+160%
Real Time Analyst2,200 EUR+82%
Regional Account Manager3,630 EUR+200%
Remote Customer Service Representative1,640 EUR+36%
Remote Customer Support Agent1,640 EUR+36%
Service Administrator1,740 EUR+44%
Service Delivery Manager3,510 EUR+190%
Service Writer1,050 EUR-13%
Social Media Customer Support Specialist2,100 EUR+74%
Sourcing Assistant930 EUR-23%
Telephone Operator920 EUR-24%
User Experience Researcher2,390 EUR+98%
Vendor Administration Specialist1,450 EUR+20%
Voice Of The Customer Analyst2,150 EUR+78%
Workforce Manager2,400 EUR+99%

Salary Comparison By City

CityAverage Salary
Barcelona1,340 EUR
Madrid1,340 EUR
Palma de Mallorca1,120 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Spain is 5% on average across all career fields.

Private Sector
2,660 EUR
Public Sector+5%
2,780 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Spain?

A good and competitive compensation would range anywhere between 1,100 EUR and 1,250 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Spain ranges from 630 EUR to 910 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


Browse Salaries

Salary Increase Letters

Best Paying Jobs
Home BROWSE SALARIES ARTICLES BEST PAYING JOBS Salary Comparison Arabic Spanish

©Salary Explorer 2024