HOME BROWSE SALARIES ARTICLES BEST PAYING JOBS SUBMIT SALARY
Browse Salaries
Best Paying Jobs
Articles
Submit Salary
Salary Increase Letters

Customer Service and Call Center Average Salaries in Bucharest 2024

How much money does a person working in Customer Service and Call Center make in Bucharest?


Average Monthly Salary
7,040 RON
( 84,400 RON yearly)

LOW
2,610
RON
AVERAGE
7,040
RON
HIGH
14,500
RON
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Bucharest typically earns around 7,040 RON. Salaries range from 2,610 RON (lowest average) to 14,500 RON (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Bucharest exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative4,230 RON
Account Service Representative4,410 RON
Business Support Specialist5,710 RON
Call Center Advisor4,570 RON
Call Center Duty Manager6,420 RON
Call Center Manager11,400 RON
Call Center Manager11,200 RON
Call Center Quality Analyst7,460 RON
Call Center Representative3,600 RON
Call Center Representative3,650 RON
Call Center Scheduler4,020 RON
Call Center Scheduling Manager6,200 RON
Call Center Supervisor4,870 RON
Call Center Team Leader6,120 RON
Call Center Technology Specialist7,340 RON
Chatbot Copywriter6,000 RON
Chatbot Deployment Specialist6,950 RON
Chatbot Marketing Specialist7,960 RON
Chief Customer Experience and Success Officer14,200 RON
Client Engagement Specialest6,530 RON
Client Executive5,180 RON
Client Liaison Officer3,490 RON
Client Relations Manager12,400 RON
Client Relationship Executive11,600 RON
Client Relationship Manager12,900 RON
Client Service Analyst7,150 RON
Client Service Representative3,520 RON
Client Strategy Specialist7,760 RON
Contracts Specialist5,600 RON
Customer Care Officer3,530 RON
Customer Care Representative3,740 RON
Customer Center Supervisor4,290 RON
Customer Experience Analyst4,590 RON
Customer Experience Manager12,500 RON
Customer Experience Specialist7,860 RON
Customer Feedback and Insights Analyst8,420 RON
Customer Fulfillment Specialist7,620 RON
Customer Insights Analyst7,710 RON
Customer Journey Analyst9,370 RON
Customer Problem Manager7,960 RON
Customer Relations Manager12,500 RON
Customer Relations Specialist7,360 RON
Customer Relationship Management Implementation Consultant12,200 RON
Customer Retention Specialist10,700 RON
Customer Sales Representative3,710 RON
Customer Sales Support3,720 RON
Customer Service Administration4,270 RON
Customer Service Advisor8,080 RON
Customer Service Agent3,670 RON
Customer Service Associate3,430 RON
Customer Service Coordinator4,250 RON
Customer Service Country Manager13,600 RON
Customer Service Executive8,670 RON
Customer Service Manager12,800 RON
Customer Service Manager12,500 RON
Customer Service Officer3,630 RON
Customer Service Operations Manager12,800 RON
Customer Service Quality Assurance Analyst12,100 RON
Customer Service Representative3,700 RON
Customer Service Sales Support3,490 RON
Customer Service Specialist3,500 RON
Customer Service Supervisor5,410 RON
Customer Service Team Leader8,000 RON
Customer Service Trainer6,330 RON
Customer Service Working Supervisor6,410 RON
Customer Solutions Representative8,050 RON
Customer Success Manager12,300 RON
Customer Success Specialist7,990 RON
Customer Support Agent3,460 RON
Dispute Resolution Specialist6,630 RON
Field Service Representative3,750 RON
Guest Relations Officer2,850 RON
Guest Service Agent2,970 RON
Inbound Call Center Representative3,660 RON
Inbound Sales Representative3,500 RON
Internet Banking Supervisor11,800 RON
Lead Administrator7,090 RON
Live Chat Agent4,210 RON
Logistics Coordinator4,040 RON
Onboarding Specialist7,620 RON
Operations Support Manager11,000 RON
Real Time Analyst7,370 RON
Regional Account Manager12,400 RON
Remote Customer Service Representative5,090 RON
Remote Customer Support Agent4,900 RON
Service Administrator5,610 RON
Service Delivery Manager11,800 RON
Service Writer3,000 RON
Social Media Customer Support Specialist7,050 RON
Sourcing Assistant2,680 RON
Telephone Operator2,820 RON
User Experience Researcher7,800 RON
Vendor Administration Specialist4,720 RON
Voice Of The Customer Analyst6,780 RON
Workforce Manager7,800 RON


Customer Service and Call Center Jobs Pay Scale and Salaries in Bucharest

Median and salary distribution Bucharest Customer Service and Call Center monthly
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/romania/bucharest/customer-service-and-call-center/median-and-salary-distribution-monthly-bucharest-customer-service-and-call-center.jpg

Salary Structure and Pay Scale Comparison

5% of people earn
7,140 RON or more
10% of people earn
5,990 to 7,140 RON
20% of people earn
3,450 RON or less
65% of people earn
3,450 to 5,990 RON
Minimum Salary
2,610 RON
Median
6,180 RON
Maximum
14,500 RON




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Bucharest range from 2,610 RON (starting average salary) to 14,500 RON (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 6,180 RON, implying that half of the workforce in Bucharest earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Bucharest earn less than 4,760 RON, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 7,550 RON, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Bucharest. The analysis revealed that roughly 65% of all reported salaries fell within the range of 3,450 RON to 5,990 RON. Approximately 20% of salaries were below the 3,450 RON mark, while 10% ranged from 5,990 RON to 7,140 RON. Only 5% of individuals earned a gross salary of 7,140 RON or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Bucharest having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg

Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Bucharest, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Romania costs anywhere from 45,100 RON to 135,000 RON and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Bucharest

Salary comparison by gender Romania Customer Service and Call Center monthly
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/romania/customer-service-and-call-center/salary-comparison-by-gender-monthly-romania-customer-service-and-call-center.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Romania, the average difference between the salary of male and female employees is 6%.

Male
6,720 RON
Female-6%
6,340 RON
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Romania for all Careers

Salary comparison by gender monthly Romania
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/romania/salary-comparison-by-gender-monthly-romania.jpg

Average Annual Salary Increment Percentage / Customer Service and Call Center / Bucharest

How much are annual salary increments in Bucharest for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Romania are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Romania Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/romania/customer-service-and-call-center/annual-salary-increment-rate-romania-customer-service-and-call-center.jpg


The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Romania / All Professions

Annual Salary Increment Rate Romania
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/romania/annual-salary-increment-rate-romania.jpg

The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Romania is 5%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg

Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Romania

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Romania Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/romania/customer-service-and-call-center/annual-salary-bonus-rate-romania-customer-service-and-call-center.jpg

100% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from % to % of their annual salary.

Received Bonus
%
No Bonus
100%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Bucharest


41 RON per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Bucharest is 41 RON.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Bucharest is 15 RON. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Brasov5,800 RON
Bucharest7,040 RON
Cluj-Napoca6,470 RON
Sibiu6,810 RON
Timisoara6,100 RON

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Romania is 7% on average across all career fields.

Private Sector
8,790 RON
Public Sector+7%
9,420 RON
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Bucharest?

A good and competitive compensation would range anywhere between 6,180 RON and 7,550 RON. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Bucharest ranges from 2,610 RON to 4,760 RON. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


Browse Salaries

Salary Increase Letters

Best Paying Jobs
Home BROWSE SALARIES ARTICLES BEST PAYING JOBS Salary Comparison Arabic

©Salary Explorer 2024