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Call Center Representative Average Salary in Belgium 2020

How much money does a Call Center Representative make in Belgium?


Average Monthly Salary
2,650 EUR
( 31,800 EUR yearly)

LOW
1,300
EUR
AVERAGE
2,650
EUR
HIGH
4,130
EUR

A person working as a Call Center Representative in Belgium typically earns around 2,650 EUR per month. Salaries range from 1,300 EUR (lowest) to 4,130 EUR (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Belgium

Median and salary distribution monthly Belgium Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Belgium range from 1,300 EUR per month (minimum salary) to 4,130 EUR per month (maximum salary).

  • Median Salary

    The median salary is 2,700 EUR per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 2,700 EUR while the other half are earning more than 2,700 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 1,800 EUR while 75% of them are earning more than 1,800 EUR. Also from the diagram, 75% of Call Center Representative(s) are earning less than 3,490 EUR while 25% are earning more than 3,490 EUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Belgium Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 1,540 EUR per month.

While someone with an experience level between two and five years is expected to earn 1,980 EUR per month, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 2,730 EUR per month, 38% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 3,380 EUR per month, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 3,620 EUR per month, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 3,860 EUR per month, 7% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Belgium

0 - 2 Years
1,540 EUR
2 - 5 Years+29%
1,980 EUR
5 - 10 Years+38%
2,730 EUR
10 - 15 Years+24%
3,380 EUR
15 - 20 Years+7%
3,620 EUR
20+ Years+7%
3,860 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Belgium Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 1,980 EUR per month.

While someone with a Certificate or Diploma gets a salary of 2,830 EUR per month, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 3,910 EUR per month, 38% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Belgium

High School
1,980 EUR
Certificate or Diploma+43%
2,830 EUR
Bachelor's Degree+38%
3,910 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Belgium Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Belgium earn 7% more than their female counterparts on average.

Female
2,550 EUR
Male+7%
2,720 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Belgium for all Careers

Salary comparison by gender monthly Belgium
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Call Center Representative Average Annual Salary Increment Percentage in Belgium

How much are annual salary increments in Belgium for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Belgium are likely to observe a salary increase of approximately 9% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate Belgium Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Belgium / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Belgium is 6%.

Annual Increment Rate By Industry 2019

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Listed above are the average annual increase rates for each industry in Belgium for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Belgium

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Belgium Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
56%
No Bonus
44%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Belgium
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Where can you get paid more, working for a private company or for the government? Public sector employees in Belgium earn 5% more than their private sector counterparts on average across all sectors.

Private Sector
6,000 EUR
Public Sector+5%
6,320 EUR
Percentage increase and decrease are relative to the previous value

Call Center Representative Average Hourly Wage in Belgium


15 EUR per hour

The average hourly wage (pay per hour) in Belgium is 15 EUR. This means that the average Call Center Representative in Belgium earns approximately 15 EUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Belgium
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The average salary for Call Center Representative is 38% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 30% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist4,200 EUR+59%
Call Center Advisor3,390 EUR+28%
Call Center Manager7,520 EUR+180%
Call Center Quality Analyst4,740 EUR+79%
Call Center Representative2,660 EUR+0%
Call Center Scheduler3,060 EUR+16%
Call Center Scheduling Manager4,310 EUR+63%
Call Center Supervisor3,600 EUR+36%
Call Center Team Leader4,070 EUR+54%
Client Engagement Specialest4,680 EUR+77%
Client Executive3,680 EUR+39%
Client Liaison Officer2,570 EUR-3%
Client Relations Manager8,220 EUR+210%
Client Service Analyst4,940 EUR+86%
Client Service Representative2,720 EUR+3%
Client Strategy Specialist5,130 EUR+94%
Contracts Specialist3,980 EUR+50%
Customer Care Representative2,770 EUR+5%
Customer Experience Analyst3,120 EUR+18%
Customer Experience Manager7,960 EUR+200%
Customer Experience Specialist5,320 EUR+100%
Customer Fulfillment Specialist4,990 EUR+88%
Customer Insights Analyst5,320 EUR+100%
Customer Problem Manager5,290 EUR+100%
Customer Service Advisor5,310 EUR+100%
Customer Service Associate2,520 EUR-5%
Customer Service Executive5,530 EUR+110%
Customer Service Manager8,580 EUR+220%
Customer Service Officer2,570 EUR-3%
Customer Service Representative2,680 EUR+1%
Customer Service Supervisor3,830 EUR+45%
Customer Service Team Leader5,530 EUR+110%
Customer Service Trainer4,270 EUR+61%
Customer Success Manager7,600 EUR+190%
Customer Success Specialist5,060 EUR+91%
Dispute Resolution Specialist4,440 EUR+68%
Guest Service Agent2,240 EUR-15%
Inbound Sales Representative2,540 EUR-4%
Internet Banking Supervisor7,530 EUR+180%
Logistics Coordinator2,820 EUR+6%
Operations Support Manager7,080 EUR+170%
Real Time Analyst4,720 EUR+78%
Regional Account Manager8,150 EUR+210%
Service Delivery Manager8,070 EUR+200%
Service Writer2,370 EUR-11%
Sourcing Assistant2,130 EUR-20%
Telephone Operator2,150 EUR-19%
Vendor Administration Specialist3,400 EUR+28%
Workforce Manager5,310 EUR+100%

Salary Comparison By City

CityAverage Salary
Antwerp2,950 EUR
Brugge (Bruges)2,610 EUR
Brussel2,460 EUR
Charleroi2,650 EUR
Gent (Ghent)2,890 EUR
Leuven2,310 EUR
Liege2,650 EUR
Namur2,350 EUR
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