A person working as Call Center Representative in Belgium typically earns around 2,650 EUR. Salaries range from 1,300 EUR (lowest) to 4,130 EUR (highest).
This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Belgium vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 1,300 EUR |
Median 2,470 EUR |
Maximum 4,130 EUR |
Salaries for the position Call Center Representative in Belgium range from 1,300 EUR (starting salary) to 4,130 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 2,470 EUR, half of the professionals who work as Call Center Representative in Belgium earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Belgium earn less than 2,020 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 2,830 EUR while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Belgium compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,540 EUR to 2,170 EUR. About 20% of salaries are below the 1,540 EUR mark, while 10% fall within the range of 2,170 EUR to 2,460 EUR. Only 5% of individuals have salaries exceeding 2,460 EUR.
0 - 2 Years | 1,540 EUR | |
2 - 5 Years | +29% | 1,980 EUR |
5 - 10 Years | +38% | 2,730 EUR |
10 - 15 Years | +24% | 3,380 EUR |
15 - 20 Years | +7% | 3,620 EUR |
20+ Years | +7% | 3,860 EUR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.
Employees with less than two years of experience earn approximately 1,540 EUR.
While someone with an experience level between two and five years is expected to earn 1,980 EUR, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 2,730 EUR, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 3,380 EUR, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 3,620 EUR, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 3,860 EUR, 7% more than people with fifteen to twenty years of experience.
High School | 1,980 EUR | |
Certificate or Diploma | +43% | 2,830 EUR |
Bachelor's Degree | +38% | 3,910 EUR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.
Employees at this education level have an average salary of 1,980 EUR.
At this level, the average salary becomes 2,830 EUR, 43% more than the previous level.
At this level, the average salary becomes 3,910 EUR, 38% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Belgium, the average difference between the salary of male and female employees is 5%.
Male | 2,570 EUR | |
Female | +6% | 2,720 EUR |
Individuals working as Call Center Representative in Belgium are likely to observe a salary increase of approximately 9% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
Received Bonus | 56% | |
No Bonus | 44% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Call Center Representative in Belgium is 7 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 3,070 EUR | +16% |
Account Service Representative | 3,010 EUR | +14% |
Business Support Specialist | 4,200 EUR | +59% |
Call Center Advisor | 3,390 EUR | +28% |
Call Center Duty Manager | 4,330 EUR | +63% |
Call Center Manager | 7,520 EUR | +180% |
Call Center Quality Analyst | 4,740 EUR | +79% |
Call Center Representative | 2,650 EUR | +0% |
Call Center Scheduler | 3,060 EUR | +16% |
Call Center Scheduling Manager | 4,310 EUR | +63% |
Call Center Supervisor | 3,600 EUR | +36% |
Call Center Team Leader | 4,070 EUR | +54% |
Call Center Technology Specialist | 5,030 EUR | +90% |
Chatbot Copywriter | 4,050 EUR | +53% |
Chatbot Deployment Specialist | 4,470 EUR | +69% |
Chatbot Marketing Specialist | 5,640 EUR | +110% |
Chief Customer Experience and Success Officer | 9,010 EUR | +240% |
Client Engagement Specialest | 4,680 EUR | +77% |
Client Executive | 3,680 EUR | +39% |
Client Liaison Officer | 2,570 EUR | -3% |
Client Relations Manager | 8,220 EUR | +210% |
Client Relationship Executive | 7,280 EUR | +170% |
Client Relationship Manager | 8,600 EUR | +220% |
Client Service Analyst | 4,940 EUR | +86% |
Client Service Representative | 2,720 EUR | +3% |
Client Strategy Specialist | 5,130 EUR | +94% |
Contracts Specialist | 3,980 EUR | +50% |
Customer Care Officer | 2,540 EUR | -4% |
Customer Care Representative | 2,770 EUR | +5% |
Customer Center Supervisor | 2,980 EUR | +12% |
Customer Experience Analyst | 3,130 EUR | +18% |
Customer Experience Manager | 7,970 EUR | +200% |
Customer Experience Specialist | 5,320 EUR | +100% |
Customer Feedback and Insights Analyst | 5,410 EUR | +100% |
Customer Fulfillment Specialist | 4,990 EUR | +88% |
Customer Insights Analyst | 5,320 EUR | +100% |
Customer Journey Analyst | 6,320 EUR | +140% |
Customer Problem Manager | 5,290 EUR | +100% |
Customer Relations Manager | 8,530 EUR | +220% |
Customer Relations Specialist | 4,870 EUR | +84% |
Customer Relationship Management Implementation Consultant | 7,780 EUR | +190% |
Customer Retention Specialist | 7,270 EUR | +170% |
Customer Sales Representative | 2,770 EUR | +5% |
Customer Sales Support | 2,640 EUR | -0% |
Customer Service Administration | 3,130 EUR | +18% |
Customer Service Advisor | 5,310 EUR | +100% |
Customer Service Agent | 2,670 EUR | +1% |
Customer Service Associate | 2,520 EUR | -5% |
Customer Service Coordinator | 3,170 EUR | +20% |
Customer Service Country Manager | 8,750 EUR | +230% |
Customer Service Executive | 5,530 EUR | +110% |
Customer Service Manager | 8,250 EUR | +210% |
Customer Service Officer | 2,570 EUR | -3% |
Customer Service Operations Manager | 8,250 EUR | +210% |
Customer Service Quality Assurance Analyst | 7,510 EUR | +180% |
Customer Service Representative | 2,680 EUR | +1% |
Customer Service Sales Support | 2,490 EUR | -6% |
Customer Service Specialist | 2,630 EUR | -1% |
Customer Service Supervisor | 3,830 EUR | +45% |
Customer Service Team Leader | 5,530 EUR | +110% |
Customer Service Trainer | 4,270 EUR | +61% |
Customer Service Working Supervisor | 4,280 EUR | +62% |
Customer Solutions Representative | 5,540 EUR | +110% |
Customer Success Manager | 7,600 EUR | +190% |
Customer Success Specialist | 5,060 EUR | +91% |
Customer Support Agent | 2,530 EUR | -4% |
Dispute Resolution Specialist | 4,440 EUR | +68% |
Field Service Representative | 2,670 EUR | +1% |
Guest Relations Officer | 2,280 EUR | -14% |
Guest Service Agent | 2,240 EUR | -15% |
Inbound Call Center Representative | 2,670 EUR | +1% |
Inbound Sales Representative | 2,540 EUR | -4% |
Internet Banking Supervisor | 7,530 EUR | +180% |
Lead Administrator | 5,090 EUR | +92% |
Live Chat Agent | 3,160 EUR | +19% |
Logistics Coordinator | 2,820 EUR | +6% |
Onboarding Specialist | 5,330 EUR | +100% |
Operations Support Manager | 7,080 EUR | +170% |
Real Time Analyst | 4,720 EUR | +78% |
Regional Account Manager | 8,150 EUR | +210% |
Remote Customer Service Representative | 3,690 EUR | +39% |
Remote Customer Support Agent | 3,410 EUR | +29% |
Service Administrator | 3,800 EUR | +43% |
Service Delivery Manager | 8,070 EUR | +200% |
Service Writer | 2,370 EUR | -11% |
Social Media Customer Support Specialist | 4,640 EUR | +75% |
Sourcing Assistant | 2,130 EUR | -20% |
Telephone Operator | 2,150 EUR | -19% |
User Experience Researcher | 5,340 EUR | +100% |
Vendor Administration Specialist | 3,400 EUR | +28% |
Voice Of The Customer Analyst | 4,640 EUR | +75% |
Workforce Manager | 5,310 EUR | +100% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Belgium is 5% on average across all career fields.
Private Sector | 6,020 EUR | |
Public Sector | +5% | 6,340 EUR |
A good and competitive compensation would range anywhere between 2,470 EUR and 2,830 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Call Center Representative in Belgium ranges from 1,300 EUR to 2,020 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
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