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Customer Service and Call Center Average Salaries in Thailand 2024

How much money does a person working in Customer Service and Call Center make in Thailand?


Average Monthly Salary
70,000 THB
( 840,000 THB yearly)

LOW
26,000
THB
AVERAGE
70,000
THB
HIGH
144,000
THB
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Thailand typically earns around 70,000 THB. Salaries range from 26,000 THB (lowest average) to 144,000 THB (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Thailand exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative45,900 THB
Account Service Representative46,600 THB
Business Support Specialist59,900 THB
Call Center Advisor49,500 THB
Call Center Duty Manager66,100 THB
Call Center Manager118,000 THB
Call Center Manager121,000 THB
Call Center Quality Analyst75,800 THB
Call Center Representative37,500 THB
Call Center Representative38,500 THB
Call Center Scheduler45,300 THB
Call Center Scheduling Manager60,200 THB
Call Center Supervisor50,200 THB
Call Center Team Leader62,600 THB
Call Center Technology Specialist77,000 THB
Chatbot Copywriter61,600 THB
Chatbot Deployment Specialist68,100 THB
Chatbot Marketing Specialist86,700 THB
Chief Customer Experience and Success Officer150,000 THB
Client Engagement Specialest67,400 THB
Client Executive51,000 THB
Client Liaison Officer35,500 THB
Client Relations Manager137,000 THB
Client Relationship Executive120,000 THB
Client Relationship Manager134,000 THB
Client Service Analyst78,100 THB
Client Service Representative38,100 THB
Client Strategy Specialist80,800 THB
Contracts Specialist59,700 THB
Customer Care Officer38,500 THB
Customer Care Representative38,700 THB
Customer Center Supervisor45,100 THB
Customer Experience Analyst46,800 THB
Customer Experience Manager128,000 THB
Customer Experience Specialist84,500 THB
Customer Feedback and Insights Analyst88,300 THB
Customer Fulfillment Specialist78,100 THB
Customer Insights Analyst83,100 THB
Customer Journey Analyst104,000 THB
Customer Problem Manager78,900 THB
Customer Relations Manager131,000 THB
Customer Relations Specialist75,600 THB
Customer Relationship Management Implementation Consultant128,000 THB
Customer Retention Specialist107,000 THB
Customer Sales Representative37,000 THB
Customer Sales Support39,000 THB
Customer Service Administration47,200 THB
Customer Service Advisor85,100 THB
Customer Service Agent38,700 THB
Customer Service Associate37,200 THB
Customer Service Coordinator42,600 THB
Customer Service Country Manager144,000 THB
Customer Service Executive85,200 THB
Customer Service Manager130,000 THB
Customer Service Manager130,000 THB
Customer Service Officer36,600 THB
Customer Service Operations Manager136,000 THB
Customer Service Quality Assurance Analyst122,000 THB
Customer Service Representative36,600 THB
Customer Service Sales Support35,100 THB
Customer Service Specialist37,200 THB
Customer Service Supervisor55,400 THB
Customer Service Team Leader83,300 THB
Customer Service Trainer69,400 THB
Customer Service Working Supervisor64,900 THB
Customer Solutions Representative85,800 THB
Customer Success Manager127,000 THB
Customer Success Specialist78,300 THB
Customer Support Agent38,900 THB
Dispute Resolution Specialist63,900 THB
Field Service Representative41,400 THB
Guest Relations Officer29,300 THB
Guest Service Agent29,700 THB
Inbound Call Center Representative38,100 THB
Inbound Sales Representative37,400 THB
Internet Banking Supervisor115,000 THB
Lead Administrator75,400 THB
Live Chat Agent45,100 THB
Logistics Coordinator39,700 THB
Onboarding Specialist83,500 THB
Operations Support Manager116,000 THB
Real Time Analyst71,400 THB
Regional Account Manager122,000 THB
Remote Customer Service Representative52,900 THB
Remote Customer Support Agent53,700 THB
Service Administrator59,800 THB
Service Delivery Manager133,000 THB
Service Writer31,200 THB
Social Media Customer Support Specialist77,000 THB
Sourcing Assistant27,000 THB
Telephone Operator28,200 THB
User Experience Researcher86,300 THB
Vendor Administration Specialist45,900 THB
Voice Of The Customer Analyst74,600 THB
Workforce Manager82,800 THB


Customer Service and Call Center Jobs Pay Scale and Salaries in Thailand

Median and salary distribution Thailand Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
75,400 THB or more
10% of people earn
63,300 to 75,400 THB
20% of people earn
36,500 THB or less
65% of people earn
36,500 to 63,300 THB
Minimum Salary
26,000 THB
Median
65,300 THB
Maximum
144,000 THB




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Thailand range from 26,000 THB (starting average salary) to 144,000 THB (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 65,300 THB, implying that half of the workforce in Thailand earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Thailand earn less than 50,300 THB, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 79,800 THB, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Thailand. The analysis revealed that roughly 65% of all reported salaries fell within the range of 36,500 THB to 63,300 THB. Approximately 20% of salaries were below the 36,500 THB mark, while 10% ranged from 63,300 THB to 75,400 THB. Only 5% of individuals earned a gross salary of 75,400 THB or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Thailand having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Thailand, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Thailand costs anywhere from 486,000 THB to 1,460,000 THB and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Thailand

Salary comparison by gender Thailand Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Thailand, the average difference between the salary of male and female employees is 11%.

Male
74,100 THB
Female-10%
66,700 THB
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Thailand for all Careers

Salary comparison by gender monthly Thailand
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Thailand

How much are annual salary increments in Thailand for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Thailand are likely to observe a salary increase of approximately 8% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate Thailand Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Thailand / All Professions

Annual Salary Increment Rate Thailand
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Thailand is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Thailand

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Thailand Customer Service and Call Center
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44% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
56%
No Bonus
44%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Thailand


400 THB per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Thailand is 400 THB.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Thailand is 150 THB. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Bangkok (Krung Thep)80,800 THB
Chiang Mai77,700 THB

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Thailand is 7% on average across all career fields.

Private Sector
94,300 THB
Public Sector+7%
101,000 THB
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Thailand?

A good and competitive compensation would range anywhere between 65,300 THB and 79,800 THB. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Thailand ranges from 26,000 THB to 50,300 THB. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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