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Call Center Representative Average Salary in Thailand 2024

How much money does a person working as Call Center Representative make in Thailand?


Average Monthly Salary
38,500 THB
( 462,000 THB yearly)

LOW
19,600
THB
AVERAGE
38,500
THB
HIGH
59,300
THB
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Call Center Representative in Thailand typically earns around 38,500 THB. Salaries range from 19,600 THB (lowest) to 59,300 THB (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Thailand vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Call Center Representative Pay Scale and Salaries in Thailand

Median and salary distribution Thailand Call Center Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
35,100 THB or more
10% of people earn
31,200 to 35,100 THB
20% of people earn
22,600 THB or less
65% of people earn
22,600 to 31,200 THB
Minimum Salary
19,600 THB
Median
35,300 THB
Maximum
59,300 THB




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Call Center Representative in Thailand range from 19,600 THB (starting salary) to 59,300 THB (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 35,300 THB, half of the professionals who work as Call Center Representative in Thailand earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Thailand earn less than 29,100 THB, while 75% earn more. Similarly, the chart shows that 75% earn less than 40,100 THB while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Thailand compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 22,600 THB to 31,200 THB. About 20% of salaries are below the 22,600 THB mark, while 10% fall within the range of 31,200 THB to 35,100 THB. Only 5% of individuals have salaries exceeding 35,100 THB.

Salary Comparison by Years of Experience / Call Center Representative / Thailand

How do experience and age affect pay?

0 - 2 Years
22,000 THB
2 - 5 Years+31%
28,700 THB
5 - 10 Years+40%
40,200 THB
10 - 15 Years+20%
48,400 THB
15 - 20 Years+9%
52,500 THB
20+ Years+8%
56,700 THB
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Thailand Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 22,000 THB.

While someone with an experience level between two and five years is expected to earn 28,700 THB, 31% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 40,200 THB, 40% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 48,400 THB, 20% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 52,500 THB, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 56,700 THB, 8% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Call Center Representative / Thailand

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

High School
25,200 THB
Certificate or Diploma+47%
37,100 THB
Bachelor's Degree+53%
56,900 THB
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Thailand Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 25,200 THB.


Level 2: Certificate or Diploma

At this level, the average salary becomes 37,100 THB, 47% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 56,900 THB, 53% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Call Center Representative / Thailand

Salary comparison by gender Thailand Call Center Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Thailand, the average difference between the salary of male and female employees is 12%.

Male
36,200 THB
Female+13%
40,900 THB
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Thailand for all Careers

Salary comparison by gender monthly Thailand
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Average Annual Salary Increment Percentage / Call Center Representative / Thailand

How much are annual salary increments in Thailand for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Thailand are likely to observe a salary increase of approximately 9% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate Thailand Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Thailand / All Professions

Annual Salary Increment Rate Thailand
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Thailand is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Call Center Representative / Thailand

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Thailand Call Center Representative
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47% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
53%
No Bonus
47%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Thailand


220 THB per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Thailand is 220 THB.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Thailand is 110 THB. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative45,900 THB+19%
Account Service Representative46,600 THB+21%
Business Support Specialist59,900 THB+56%
Call Center Advisor49,500 THB+29%
Call Center Duty Manager66,100 THB+72%
Call Center Manager118,000 THB+210%
Call Center Quality Analyst75,800 THB+97%
Call Center Representative37,500 THB-3%
Call Center Scheduler45,300 THB+18%
Call Center Scheduling Manager60,200 THB+56%
Call Center Supervisor50,200 THB+30%
Call Center Team Leader62,600 THB+63%
Call Center Technology Specialist77,000 THB+100%
Chatbot Copywriter61,600 THB+60%
Chatbot Deployment Specialist68,100 THB+77%
Chatbot Marketing Specialist86,700 THB+130%
Chief Customer Experience and Success Officer150,000 THB+290%
Client Engagement Specialest67,400 THB+75%
Client Executive51,000 THB+33%
Client Liaison Officer35,500 THB-8%
Client Relations Manager137,000 THB+260%
Client Relationship Executive120,000 THB+210%
Client Relationship Manager134,000 THB+250%
Client Service Analyst78,100 THB+100%
Client Service Representative38,100 THB-1%
Client Strategy Specialist80,800 THB+110%
Contracts Specialist59,700 THB+55%
Customer Care Officer38,500 THB+0%
Customer Care Representative38,700 THB+1%
Customer Center Supervisor45,100 THB+17%
Customer Experience Analyst46,800 THB+22%
Customer Experience Manager128,000 THB+230%
Customer Experience Specialist84,500 THB+120%
Customer Feedback and Insights Analyst88,300 THB+130%
Customer Fulfillment Specialist78,100 THB+100%
Customer Insights Analyst83,100 THB+120%
Customer Journey Analyst104,000 THB+170%
Customer Problem Manager78,900 THB+110%
Customer Relations Manager131,000 THB+240%
Customer Relations Specialist75,600 THB+96%
Customer Relationship Management Implementation Consultant128,000 THB+230%
Customer Retention Specialist107,000 THB+180%
Customer Sales Representative37,000 THB-4%
Customer Sales Support39,000 THB+1%
Customer Service Administration47,200 THB+23%
Customer Service Advisor85,100 THB+120%
Customer Service Agent38,700 THB+1%
Customer Service Associate37,200 THB-3%
Customer Service Coordinator42,600 THB+11%
Customer Service Country Manager144,000 THB+270%
Customer Service Executive85,200 THB+120%
Customer Service Manager130,000 THB+240%
Customer Service Officer36,600 THB-5%
Customer Service Operations Manager136,000 THB+250%
Customer Service Quality Assurance Analyst122,000 THB+220%
Customer Service Representative36,600 THB-5%
Customer Service Sales Support35,100 THB-9%
Customer Service Specialist37,200 THB-3%
Customer Service Supervisor55,400 THB+44%
Customer Service Team Leader83,300 THB+120%
Customer Service Trainer69,400 THB+80%
Customer Service Working Supervisor64,900 THB+69%
Customer Solutions Representative85,800 THB+120%
Customer Success Manager127,000 THB+230%
Customer Success Specialist78,300 THB+100%
Customer Support Agent38,900 THB+1%
Dispute Resolution Specialist63,900 THB+66%
Field Service Representative41,400 THB+8%
Guest Relations Officer29,300 THB-24%
Guest Service Agent29,700 THB-23%
Inbound Call Center Representative38,100 THB-1%
Inbound Sales Representative37,400 THB-3%
Internet Banking Supervisor115,000 THB+200%
Lead Administrator75,400 THB+96%
Live Chat Agent45,100 THB+17%
Logistics Coordinator39,700 THB+3%
Onboarding Specialist83,500 THB+120%
Operations Support Manager116,000 THB+200%
Real Time Analyst71,400 THB+86%
Regional Account Manager122,000 THB+220%
Remote Customer Service Representative52,900 THB+37%
Remote Customer Support Agent53,700 THB+40%
Service Administrator59,800 THB+55%
Service Delivery Manager133,000 THB+250%
Service Writer31,200 THB-19%
Social Media Customer Support Specialist77,000 THB+100%
Sourcing Assistant27,000 THB-30%
Telephone Operator28,200 THB-27%
User Experience Researcher86,300 THB+120%
Vendor Administration Specialist45,900 THB+19%
Voice Of The Customer Analyst74,600 THB+94%
Workforce Manager82,800 THB+120%

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Thailand is 7% on average across all career fields.

Private Sector
94,300 THB
Public Sector+7%
101,000 THB
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Thailand?

A good and competitive compensation would range anywhere between 35,300 THB and 40,100 THB. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Thailand ranges from 19,600 THB to 29,100 THB. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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