A person working as Customer Service Representative in Ukraine typically earns around 8,940 UAH. Salaries range from 4,380 UAH (lowest) to 14,000 UAH (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Ukraine vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 4,380 UAH |
Median 8,340 UAH |
Maximum 14,000 UAH |
Salaries for the position Customer Service Representative in Ukraine range from 4,380 UAH (starting salary) to 14,000 UAH (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 8,340 UAH, half of the professionals who work as Customer Service Representative in Ukraine earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Ukraine earn less than 6,820 UAH, while 75% earn more. Similarly, the chart shows that 75% earn less than 9,540 UAH while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Ukraine compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 5,200 UAH to 7,330 UAH. About 20% of salaries are below the 5,200 UAH mark, while 10% fall within the range of 7,330 UAH to 8,290 UAH. Only 5% of individuals have salaries exceeding 8,290 UAH.
0 - 2 Years | 5,200 UAH | |
2 - 5 Years | +29% | 6,680 UAH |
5 - 10 Years | +38% | 9,210 UAH |
10 - 15 Years | +24% | 11,400 UAH |
15 - 20 Years | +7% | 12,200 UAH |
20+ Years | +7% | 13,000 UAH |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 5,200 UAH.
While someone with an experience level between two and five years is expected to earn 6,680 UAH, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 9,210 UAH, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 11,400 UAH, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 12,200 UAH, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 13,000 UAH, 7% more than people with fifteen to twenty years of experience.
High School | 6,680 UAH | |
Certificate or Diploma | +43% | 9,550 UAH |
Bachelor's Degree | +38% | 13,200 UAH |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Employees at this education level have an average salary of 6,680 UAH.
At this level, the average salary becomes 9,550 UAH, 43% more than the previous level.
At this level, the average salary becomes 13,200 UAH, 38% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Ukraine, the average difference between the salary of male and female employees is 9%.
Male | 8,430 UAH | |
Female | +10% | 9,290 UAH |
Individuals working as Customer Service Representative in Ukraine are likely to observe a salary increase of approximately 9% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
Received Bonus | 52% | |
No Bonus | 48% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Representative in Ukraine is 25 UAH. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 10,700 UAH | +20% |
Account Service Representative | 10,600 UAH | +19% |
Business Support Specialist | 14,000 UAH | +57% |
Call Center Advisor | 11,600 UAH | +30% |
Call Center Duty Manager | 15,300 UAH | +71% |
Call Center Manager | 27,700 UAH | +210% |
Call Center Quality Analyst | 18,100 UAH | +100% |
Call Center Representative | 8,680 UAH | -3% |
Call Center Scheduler | 10,000 UAH | +12% |
Call Center Scheduling Manager | 14,900 UAH | +67% |
Call Center Supervisor | 12,200 UAH | +36% |
Call Center Team Leader | 15,700 UAH | +76% |
Call Center Technology Specialist | 17,500 UAH | +96% |
Chatbot Copywriter | 15,000 UAH | +68% |
Chatbot Deployment Specialist | 16,700 UAH | +87% |
Chatbot Marketing Specialist | 19,700 UAH | +120% |
Chief Customer Experience and Success Officer | 34,100 UAH | +280% |
Client Engagement Specialest | 16,400 UAH | +83% |
Client Executive | 12,500 UAH | +40% |
Client Liaison Officer | 8,280 UAH | -7% |
Client Relations Manager | 30,800 UAH | +240% |
Client Relationship Executive | 29,700 UAH | +230% |
Client Relationship Manager | 33,000 UAH | +270% |
Client Service Analyst | 17,700 UAH | +98% |
Client Service Representative | 8,910 UAH | -0% |
Client Strategy Specialist | 18,500 UAH | +110% |
Contracts Specialist | 13,800 UAH | +54% |
Customer Care Officer | 8,940 UAH | -0% |
Customer Care Representative | 9,140 UAH | +2% |
Customer Center Supervisor | 10,000 UAH | +12% |
Customer Experience Analyst | 10,900 UAH | +22% |
Customer Experience Manager | 31,200 UAH | +250% |
Customer Experience Specialist | 19,900 UAH | +120% |
Customer Feedback and Insights Analyst | 19,600 UAH | +120% |
Customer Fulfillment Specialist | 18,600 UAH | +110% |
Customer Insights Analyst | 18,100 UAH | +100% |
Customer Journey Analyst | 23,300 UAH | +160% |
Customer Problem Manager | 18,800 UAH | +110% |
Customer Relations Manager | 31,500 UAH | +250% |
Customer Relations Specialist | 18,400 UAH | +110% |
Customer Relationship Management Implementation Consultant | 29,200 UAH | +230% |
Customer Retention Specialist | 27,200 UAH | +200% |
Customer Sales Representative | 8,980 UAH | +0% |
Customer Sales Support | 8,660 UAH | -3% |
Customer Service Administration | 10,600 UAH | +19% |
Customer Service Advisor | 19,300 UAH | +120% |
Customer Service Agent | 8,790 UAH | -2% |
Customer Service Associate | 8,470 UAH | -5% |
Customer Service Coordinator | 10,800 UAH | +21% |
Customer Service Country Manager | 33,500 UAH | +270% |
Customer Service Executive | 20,400 UAH | +130% |
Customer Service Manager | 32,600 UAH | +260% |
Customer Service Officer | 8,590 UAH | -4% |
Customer Service Operations Manager | 31,500 UAH | +250% |
Customer Service Quality Assurance Analyst | 28,600 UAH | +220% |
Customer Service Representative | 8,940 UAH | -0% |
Customer Service Sales Support | 8,250 UAH | -8% |
Customer Service Specialist | 8,820 UAH | -1% |
Customer Service Supervisor | 13,500 UAH | +51% |
Customer Service Team Leader | 20,500 UAH | +130% |
Customer Service Trainer | 15,700 UAH | +76% |
Customer Service Working Supervisor | 15,600 UAH | +74% |
Customer Solutions Representative | 18,800 UAH | +110% |
Customer Success Manager | 29,200 UAH | +230% |
Customer Success Specialist | 19,200 UAH | +110% |
Customer Support Agent | 8,630 UAH | -3% |
Dispute Resolution Specialist | 15,900 UAH | +78% |
Field Service Representative | 9,540 UAH | +7% |
Guest Relations Officer | 7,290 UAH | -18% |
Guest Service Agent | 7,200 UAH | -19% |
Inbound Call Center Representative | 8,730 UAH | -2% |
Inbound Sales Representative | 8,840 UAH | -1% |
Internet Banking Supervisor | 28,400 UAH | +220% |
Lead Administrator | 17,400 UAH | +95% |
Live Chat Agent | 10,600 UAH | +19% |
Logistics Coordinator | 9,510 UAH | +6% |
Onboarding Specialist | 19,400 UAH | +120% |
Operations Support Manager | 26,400 UAH | +200% |
Real Time Analyst | 17,700 UAH | +98% |
Regional Account Manager | 30,000 UAH | +240% |
Remote Customer Service Representative | 13,100 UAH | +46% |
Remote Customer Support Agent | 12,100 UAH | +35% |
Service Administrator | 14,100 UAH | +58% |
Service Delivery Manager | 29,400 UAH | +230% |
Service Writer | 7,700 UAH | -14% |
Social Media Customer Support Specialist | 17,900 UAH | +100% |
Sourcing Assistant | 6,500 UAH | -27% |
Telephone Operator | 6,840 UAH | -24% |
User Experience Researcher | 19,400 UAH | +120% |
Vendor Administration Specialist | 11,400 UAH | +27% |
Voice Of The Customer Analyst | 17,200 UAH | +92% |
Workforce Manager | 18,700 UAH | +110% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Ukraine is 7% on average across all career fields.
Private Sector | 22,100 UAH | |
Public Sector | +7% | 23,700 UAH |
A good and competitive compensation would range anywhere between 8,340 UAH and 9,540 UAH. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Representative in Ukraine ranges from 4,380 UAH to 6,820 UAH. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary