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Customer Service and Call Center Average Salaries in United Arab Emirates 2024

How much money does a person working in Customer Service and Call Center make in United Arab Emirates?


Average Monthly Salary
9,940 AED
( 119,000 AED yearly)

LOW
2,840
AED
AVERAGE
9,940
AED
HIGH
21,900
AED
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in United Arab Emirates typically earns around 9,940 AED. Salaries range from 2,840 AED (lowest average) to 21,900 AED (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in United Arab Emirates exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative5,560 AED
Account Service Representative5,830 AED
Business Support Specialist8,430 AED
Call Center Advisor6,580 AED
Call Center Duty Manager9,170 AED
Call Center Manager18,400 AED
Call Center Manager17,800 AED
Call Center Quality Analyst11,000 AED
Call Center Representative4,610 AED
Call Center Representative4,450 AED
Call Center Scheduler5,530 AED
Call Center Scheduling Manager8,860 AED
Call Center Supervisor6,870 AED
Call Center Team Leader8,450 AED
Call Center Technology Specialist10,000 AED
Chatbot Copywriter8,530 AED
Chatbot Deployment Specialist9,670 AED
Chatbot Marketing Specialist12,900 AED
Chief Customer Experience and Success Officer21,300 AED
Client Engagement Specialest9,690 AED
Client Executive7,050 AED
Client Liaison Officer4,430 AED
Client Relations Manager19,200 AED
Client Relationship Executive18,600 AED
Client Relationship Manager19,500 AED
Client Service Analyst10,700 AED
Client Service Representative4,730 AED
Client Strategy Specialist11,200 AED
Contracts Specialist8,330 AED
Customer Care Officer4,540 AED
Customer Care Representative4,400 AED
Customer Center Supervisor5,930 AED
Customer Experience Analyst5,820 AED
Customer Experience Manager19,200 AED
Customer Experience Specialist11,700 AED
Customer Feedback and Insights Analyst13,000 AED
Customer Fulfillment Specialist10,800 AED
Customer Insights Analyst11,700 AED
Customer Journey Analyst14,100 AED
Customer Problem Manager12,300 AED
Customer Relations Manager19,500 AED
Customer Relations Specialist10,800 AED
Customer Relationship Management Implementation Consultant18,100 AED
Customer Retention Specialist16,800 AED
Customer Sales Representative4,580 AED
Customer Sales Support4,950 AED
Customer Service Administration5,730 AED
Customer Service Advisor11,500 AED
Customer Service Agent4,490 AED
Customer Service Associate4,620 AED
Customer Service Coordinator5,820 AED
Customer Service Country Manager23,200 AED
Customer Service Executive12,800 AED
Customer Service Manager20,000 AED
Customer Service Manager20,400 AED
Customer Service Officer4,400 AED
Customer Service Operations Manager21,800 AED
Customer Service Quality Assurance Analyst17,800 AED
Customer Service Representative4,770 AED
Customer Service Sales Support4,180 AED
Customer Service Specialist4,530 AED
Customer Service Supervisor8,140 AED
Customer Service Team Leader11,600 AED
Customer Service Trainer9,550 AED
Customer Service Working Supervisor9,010 AED
Customer Solutions Representative12,500 AED
Customer Success Manager19,300 AED
Customer Success Specialist11,300 AED
Customer Support Agent4,440 AED
Dispute Resolution Specialist9,050 AED
Field Service Representative4,830 AED
Guest Relations Officer3,330 AED
Guest Service Agent3,480 AED
Inbound Call Center Representative4,550 AED
Inbound Sales Representative4,660 AED
Internet Banking Supervisor16,900 AED
Lead Administrator10,600 AED
Live Chat Agent6,040 AED
Logistics Coordinator5,230 AED
Onboarding Specialist11,700 AED
Operations Support Manager16,200 AED
Real Time Analyst10,500 AED
Regional Account Manager18,900 AED
Remote Customer Service Representative6,890 AED
Remote Customer Support Agent7,080 AED
Service Administrator8,300 AED
Service Delivery Manager18,900 AED
Service Writer3,510 AED
Social Media Customer Support Specialist10,500 AED
Sourcing Assistant2,870 AED
Telephone Operator3,240 AED
User Experience Researcher11,600 AED
Vendor Administration Specialist6,410 AED
Voice Of The Customer Analyst9,560 AED
Workforce Manager11,700 AED


Customer Service and Call Center Jobs Pay Scale and Salaries in United Arab Emirates

Median and salary distribution United Arab Emirates Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
10,100 AED or more
10% of people earn
8,300 to 10,100 AED
20% of people earn
4,230 AED or less
65% of people earn
4,230 to 8,300 AED
Minimum Salary
2,840 AED
Median
8,610 AED
Maximum
21,900 AED




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in United Arab Emirates range from 2,840 AED (starting average salary) to 21,900 AED (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 8,610 AED, implying that half of the workforce in United Arab Emirates earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in United Arab Emirates earn less than 6,340 AED, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 10,800 AED, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in United Arab Emirates. The analysis revealed that roughly 65% of all reported salaries fell within the range of 4,230 AED to 8,300 AED. Approximately 20% of salaries were below the 4,230 AED mark, while 10% ranged from 8,300 AED to 10,100 AED. Only 5% of individuals earned a gross salary of 10,100 AED or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in United Arab Emirates having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in United Arab Emirates, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in United Arab Emirates costs anywhere from 71,700 AED to 215,000 AED and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / United Arab Emirates

Salary comparison by gender United Arab Emirates Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in United Arab Emirates, the average difference between the salary of male and female employees is 7%.

Male
10,200 AED
Female-7%
9,540 AED
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in United Arab Emirates for all Careers

Salary comparison by gender monthly United Arab Emirates
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Average Annual Salary Increment Percentage / Customer Service and Call Center / United Arab Emirates

How much are annual salary increments in United Arab Emirates for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in United Arab Emirates are likely to observe a salary increase of approximately 8% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate United Arab Emirates Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

United Arab Emirates / All Professions

Annual Salary Increment Rate United Arab Emirates
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in United Arab Emirates is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / United Arab Emirates

How much and how often are bonuses being awarded?Annual Salary Bonus Rate United Arab Emirates Customer Service and Call Center
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50% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 50% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
50%
No Bonus
50%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / United Arab Emirates


57 AED per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in United Arab Emirates is 57 AED.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in United Arab Emirates is 16 AED. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Abu Dhabi10,600 AED
Ajman9,790 AED
Al Ain10,100 AED
Dubai10,900 AED
Fujairah9,170 AED
Ras Al Khaimah9,510 AED
Sharjah10,400 AED
Um Al Quiwain8,900 AED

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United Arab Emirates is 6% on average across all career fields.

Private Sector
13,800 AED
Public Sector+6%
14,700 AED
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in United Arab Emirates?

A good and competitive compensation would range anywhere between 8,610 AED and 10,800 AED. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in United Arab Emirates ranges from 2,840 AED to 6,340 AED. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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