How much money does a person working in Customer Service and Call Center make in United States?
5,811 USD per month
Average Monthly Salary
A person working in Customer Service and Call Center in United States typically earns around 5,811 USD per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
|Business Support Specialist||6,456 USD|
|Call Center Advisor||5,508 USD|
|Call Center Manager||7,943 USD|
|Call Center Quality Analyst||7,025 USD|
|Call Center Representative||4,780 USD|
|Call Center Representative||4,574 USD|
|Call Center Scheduler||5,392 USD|
|Call Center Scheduling Manager||5,657 USD|
|Call Center Supervisor||5,531 USD|
|Call Center Team Leader||5,582 USD|
|Client Engagement Specialest||6,344 USD|
|Client Executive||5,695 USD|
|Client Liaison Officer||5,550 USD|
|Client Relations Manager||7,759 USD|
|Client Service Analyst||6,741 USD|
|Client Service Representative||4,455 USD|
|Client Strategy Specialist||6,448 USD|
|Contracts Specialist||5,870 USD|
|Customer Care Representative||4,588 USD|
|Customer Experience Analyst||5,455 USD|
|Customer Experience Manager||6,372 USD|
|Customer Experience Specialist||6,288 USD|
|Customer Fulfillment Specialist||6,210 USD|
|Customer Insights Analyst||6,427 USD|
|Customer Problem Manager||6,889 USD|
|Customer Service Advisor||5,726 USD|
|Customer Service Associate||5,401 USD|
|Customer Service Executive||7,468 USD|
|Customer Service Manager||8,152 USD|
|Customer Service Manager||8,391 USD|
|Customer Service Officer||4,968 USD|
|Customer Service Representative||4,611 USD|
|Customer Service Supervisor||4,881 USD|
|Customer Service Team Leader||5,424 USD|
|Customer Service Trainer||6,624 USD|
|Customer Success Manager||7,610 USD|
|Customer Success Specialist||6,814 USD|
|Dispute Resolution Specialist||6,270 USD|
|Guest Service Agent||4,407 USD|
|Inbound Sales Representative||4,940 USD|
|Internet Banking Supervisor||7,793 USD|
|Logistics Coordinator||5,580 USD|
|Operations Support Manager||7,894 USD|
|Real Time Analyst||6,568 USD|
|Regional Account Manager||7,621 USD|
|Service Delivery Manager||7,788 USD|
|Service Writer||4,407 USD|
|Sourcing Assistant||3,511 USD|
|Telephone Operator||3,975 USD|
|Vendor Administration Specialist||4,940 USD|
|Workforce Manager||6,881 USD|
Customer Service and Call Center Jobs Salary Distribution in United States
Abount These Figures: Salary Range, Median and Percentiles
The Customer Service and Call Center salaries in United States range between 3,427 USD per month (minimum salary) to 8,566 USD per month (maximum salary).
The median salary is 5,753 USD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 5,753 USD while the other half are earning more than 5,753 USD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 4,131 USD while 75% of them are earning more than 4,131 USD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 7,016 USD while 25% are earning more than 7,016 USD.
What is the difference between the median and the average salary? What should you be looking at?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary
Customer Service and Call Center Salary Forecast and Trend in United States
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
|Average Salary 2016|| = |
|Average Salary 2017|| +4% |
|Average Salary 2018|| +2% |
|Average Salary 2019|| +3% |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in United States are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.
Customer Service and Call Center Hourly Average Wage in United States
34 USD per hour
Average Hourly Wage
The average hourly wage (pay per hour) in United States for Customer Service and Call Center is 34 USD. This means that the average person in United States earns approximatly 34 USD for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.
Customer Service and Call Center VS Other Jobs
We compared United States salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.
Salary Comparison By City
|Iowa City||4,799 USD|
|Kansas City||5,664 USD|
|Las Vegas||5,923 USD|
|Long Beach||5,591 USD|
|Los Angeles||7,035 USD|
|New Orleans||5,406 USD|
|New York||7,443 USD|
|Oklahoma City||5,829 USD|
|San Antonio||7,044 USD|
|San Diego||6,687 USD|
|San Francisco||6,404 USD|
|San Jose||6,575 USD|
|Washington D.C.||6,352 USD|
Salary Comparison By State
|District of Columbia||5,476 USD|
|New Hampshire||5,774 USD|
|New Jersey||6,712 USD|
|New Mexico||5,972 USD|
|New York||6,974 USD|
|North Carolina||6,146 USD|
|North Dakota||5,024 USD|
|Rhode Island||5,164 USD|
|South Carolina||5,794 USD|
|South Dakota||5,175 USD|
|West Virginia||5,441 USD|
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