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Customer Service and Call Center Average Salaries in United States 2020

How much money does a person working in Customer Service and Call Center make in United States?


Average Yearly Salary
76,700 USD
( 6,390 USD monthly)

LOW
45,200
USD
AVERAGE
76,700
USD
HIGH
113,000
USD

A person working in Customer Service and Call Center in United States typically earns around 76,700 USD per year. Salaries range from 45,200 USD (lowest average) to 113,000 USD (highest average, actual maximum salary is higher).

This is the average yearly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist85,200 USD
Call Center Advisor72,700 USD
Call Center Manager105,000 USD
Call Center Quality Analyst92,700 USD
Call Center Representative63,100 USD
Call Center Representative60,400 USD
Call Center Scheduler71,200 USD
Call Center Scheduling Manager74,700 USD
Call Center Supervisor73,000 USD
Call Center Team Leader73,700 USD
Client Engagement Specialest83,700 USD
Client Executive75,200 USD
Client Liaison Officer73,300 USD
Client Relations Manager102,000 USD
Client Service Analyst89,000 USD
Client Service Representative58,800 USD
Client Strategy Specialist85,100 USD
Contracts Specialist77,500 USD
Customer Care Representative60,600 USD
Customer Experience Analyst72,000 USD
Customer Experience Manager84,100 USD
Customer Experience Specialist83,000 USD
Customer Fulfillment Specialist82,000 USD
Customer Insights Analyst84,800 USD
Customer Problem Manager90,900 USD
Customer Service Advisor75,600 USD
Customer Service Associate71,300 USD
Customer Service Executive98,600 USD
Customer Service Manager111,000 USD
Customer Service Manager108,000 USD
Customer Service Officer65,600 USD
Customer Service Representative60,900 USD
Customer Service Supervisor64,400 USD
Customer Service Team Leader71,600 USD
Customer Service Trainer87,400 USD
Customer Success Manager100,000 USD
Customer Success Specialist89,900 USD
Dispute Resolution Specialist82,800 USD
Guest Service Agent58,200 USD
Inbound Sales Representative65,200 USD
Internet Banking Supervisor103,000 USD
Logistics Coordinator73,600 USD
Operations Support Manager104,000 USD
Real Time Analyst86,700 USD
Regional Account Manager101,000 USD
Service Delivery Manager103,000 USD
Service Writer58,200 USD
Sourcing Assistant46,300 USD
Telephone Operator52,500 USD
Vendor Administration Specialist65,200 USD
Workforce Manager90,800 USD

Customer Service and Call Center Jobs Salary Distribution in United States

Median and salary distribution yearly United States Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in United States range from 45,200 USD per year (minimum average salary) to 113,000 USD per year (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 75,200 USD per year, which means that half (50%) of people working in Customer Service and Call Center are earning less than 75,200 USD while the other half are earning more than 75,200 USD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 54,200 USD while 75% of them are earning more than 54,200 USD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 92,200 USD while 25% are earning more than 92,200 USD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in United States costs anywhere from 36,500 US Dollar(s) to 109,000 US Dollar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender yearly United States Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 7% more than their female counterparts.

Female
74,200 USD
Male+7%
79,400 USD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in United States for all Careers

Salary comparison by gender yearly United States
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Customer Service and Call Center Average Annual Salary Increment Percentage in United States

How much are annual salary increments in United States for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in United States are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate United States Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

United States / All Professions

Annual Salary Increment Rate United States
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in United States is 6%.

Annual Increment Rate By Industry 2019

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Listed above are the average annual increase rates for each industry in United States for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in United States

How much and how often are bonuses being awarded?Annual Salary Bonus Rate United States Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

47% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
53%
No Bonus
47%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries yearly United States
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Where can you get paid more, working for a private company or for the government? Public sector employees in United States earn 5% more than their private sector counterparts.

Private Sector
85,400 USD
Public Sector+5%
89,700 USD
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center Salary Forecast and Trend in United States

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast yearly United States Customer Service and Call Center
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Average Salary 2016
68,700 USD
Average Salary 2017+4%
71,200 USD
Average Salary 2018+2%
72,800 USD
Average Salary 2019+3%
75,300 USD
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center salaries in United States are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service and Call Center Hourly Average Wage in United States


37 USD per hour

The average hourly wage (pay per hour) in United States is 37 USD. This means that the average person in United States earns approximately 37 USD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center yearly United States
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The average salary for Customer Service and Call Center is 12% less than that of All Jobs.

Salary Comparison By City

CityAverage Salary
Atlanta77,400 USD
Austin89,900 USD
Baltimore78,600 USD
Boston83,700 USD
Bristol65,000 USD
Chicago88,800 USD
Cincinnati65,600 USD
Cleveland67,800 USD
Dallas91,400 USD
Denver82,800 USD
Detroit83,700 USD
Honolulu64,800 USD
Houston95,300 USD
Indianapolis81,300 USD
Iowa City63,300 USD
Jacksonville88,000 USD
Kansas City74,800 USD
Kent64,100 USD
Las Vegas78,200 USD
Long Beach73,800 USD
Los Angeles92,900 USD
Memphis81,600 USD
Miami75,100 USD
Minneapolis68,200 USD
New Orleans71,400 USD
New York98,300 USD
Oakland72,300 USD
Oklahoma City76,900 USD
Orlando68,900 USD
Philadelphia90,300 USD
Phoenix88,900 USD
Sacramento76,100 USD
San Antonio93,000 USD
San Diego88,300 USD
San Francisco84,500 USD
San Jose86,800 USD
Seattle81,100 USD
Tampa71,200 USD
Vancouver64,400 USD
Washington D.C.83,800 USD

Salary Comparison By State

StateAverage Salary
Alabama82,100 USD
Alaska71,800 USD
Arizona85,400 USD
Arkansas79,100 USD
California90,400 USD
Colorado81,700 USD
Connecticut79,400 USD
Delaware73,800 USD
District of Columbia72,300 USD
Florida90,000 USD
Georgia88,500 USD
Hawaii75,700 USD
Idaho75,800 USD
Illinois89,600 USD
Indiana85,600 USD
Iowa79,200 USD
Kansas79,300 USD
Kentucky81,800 USD
Louisiana81,900 USD
Maine75,500 USD
Maryland85,300 USD
Massachusetts85,400 USD
Michigan88,700 USD
Minnesota83,900 USD
Mississippi79,100 USD
Missouri84,900 USD
Montana75,200 USD
Nebraska77,700 USD
Nevada79,400 USD
New Hampshire76,200 USD
New Jersey88,600 USD
New Mexico78,800 USD
New York92,100 USD
North Carolina81,100 USD
North Dakota66,300 USD
Ohio82,000 USD
Oklahoma74,700 USD
Oregon74,700 USD
Pennsylvania83,100 USD
Rhode Island68,200 USD
South Carolina76,500 USD
South Dakota68,300 USD
Tennessee79,600 USD
Texas85,000 USD
Utah72,300 USD
Vermont67,100 USD
Virginia81,500 USD
Washington80,800 USD
West Virginia71,800 USD
Wisconsin78,700 USD
Wyoming66,700 USD
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