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Customer Service and Call Center Average Salaries in United States 2019

How much money does a person working in Customer Service and Call Center make in United States?

5,811 USD per month
Average Monthly Salary
A person working in Customer Service and Call Center in United States typically earns around 5,811 USD per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist6,456 USD
Call Center Advisor5,508 USD
Call Center Manager7,943 USD
Call Center Quality Analyst7,025 USD
Call Center Representative4,780 USD
Call Center Representative4,574 USD
Call Center Scheduler5,392 USD
Call Center Scheduling Manager5,657 USD
Call Center Supervisor5,531 USD
Call Center Team Leader5,582 USD
Client Engagement Specialest6,344 USD
Client Executive5,695 USD
Client Liaison Officer5,550 USD
Client Relations Manager7,759 USD
Client Service Analyst6,741 USD
Client Service Representative4,455 USD
Client Strategy Specialist6,448 USD
Contracts Specialist5,870 USD
Customer Care Representative4,588 USD
Customer Experience Analyst5,455 USD
Customer Experience Manager6,372 USD
Customer Experience Specialist6,288 USD
Customer Fulfillment Specialist6,210 USD
Customer Insights Analyst6,427 USD
Customer Problem Manager6,889 USD
Customer Service Advisor5,726 USD
Customer Service Associate5,401 USD
Customer Service Executive7,468 USD
Customer Service Manager8,152 USD
Customer Service Manager8,391 USD
Customer Service Officer4,968 USD
Customer Service Representative4,611 USD
Customer Service Supervisor4,881 USD
Customer Service Team Leader5,424 USD
Customer Service Trainer6,624 USD
Customer Success Manager7,610 USD
Customer Success Specialist6,814 USD
Dispute Resolution Specialist6,270 USD
Guest Service Agent4,407 USD
Inbound Sales Representative4,940 USD
Internet Banking Supervisor7,793 USD
Logistics Coordinator5,580 USD
Operations Support Manager7,894 USD
Real Time Analyst6,568 USD
Regional Account Manager7,621 USD
Service Delivery Manager7,788 USD
Service Writer4,407 USD
Sourcing Assistant3,511 USD
Telephone Operator3,975 USD
Vendor Administration Specialist4,940 USD
Workforce Manager6,881 USD

Customer Service and Call Center Jobs Salary Distribution in United States

Median and salary distribution monthly United States Customer Service and Call Center

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in United States range between 3,427 USD per month (minimum salary) to 8,566 USD per month (maximum salary).

The median salary is 5,753 USD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 5,753 USD while the other half are earning more than 5,753 USD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 4,131 USD while 75% of them are earning more than 4,131 USD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 7,016 USD while 25% are earning more than 7,016 USD.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in United States

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly United States Customer Service and Call Center
Average Salary 2016    =  
5,303 USD
Average Salary 2017    +4%  
5,499 USD
Average Salary 2018    +2%  
5,620 USD
Average Salary 2019    +3%  
5,811 USD
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in United States are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in United States

34 USD per hour
Average Hourly Wage

The average hourly wage (pay per hour) in United States for Customer Service and Call Center is 34 USD. This means that the average person in United States earns approximatly 34 USD for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly United StatesWe compared United States salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Atlanta5,864 USD
Austin6,810 USD
Baltimore5,957 USD
Boston6,340 USD
Bristol4,923 USD
Chicago6,724 USD
Cincinnati4,972 USD
Cleveland5,140 USD
Dallas6,927 USD
Denver6,276 USD
Detroit6,339 USD
Honolulu4,906 USD
Houston7,222 USD
Indianapolis6,161 USD
Iowa City4,799 USD
Jacksonville6,664 USD
Kansas City5,664 USD
Kent4,853 USD
Las Vegas5,923 USD
Long Beach5,591 USD
Los Angeles7,035 USD
Memphis6,181 USD
Miami5,691 USD
Minneapolis5,169 USD
New Orleans5,406 USD
New York7,443 USD
Oakland5,477 USD
Oklahoma City5,829 USD
Orlando5,217 USD
Philadelphia6,840 USD
Phoenix6,734 USD
Sacramento5,763 USD
San Antonio7,044 USD
San Diego6,687 USD
San Francisco6,404 USD
San Jose6,575 USD
Seattle6,141 USD
Tampa5,390 USD
Vancouver4,881 USD
Washington D.C.6,352 USD

Salary Comparison By State

StateAverage Salary
Alabama6,218 USD
Alaska5,438 USD
Arizona6,472 USD
Arkansas5,994 USD
California6,848 USD
Colorado6,188 USD
Connecticut6,011 USD
Delaware5,592 USD
District of Columbia5,476 USD
Florida6,821 USD
Georgia6,705 USD
Hawaii5,736 USD
Idaho5,741 USD
Illinois6,786 USD
Indiana6,487 USD
Iowa6,003 USD
Kansas6,009 USD
Kentucky6,199 USD
Louisiana6,205 USD
Maine5,719 USD
Maryland6,463 USD
Massachusetts6,469 USD
Michigan6,722 USD
Minnesota6,358 USD
Mississippi5,994 USD
Missouri6,432 USD
Montana5,696 USD
Nebraska5,887 USD
Nevada6,017 USD
New Hampshire5,774 USD
New Jersey6,712 USD
New Mexico5,972 USD
New York6,974 USD
North Carolina6,146 USD
North Dakota5,024 USD
Ohio6,216 USD
Oklahoma5,657 USD
Oregon5,663 USD
Pennsylvania6,292 USD
Rhode Island5,164 USD
South Carolina5,794 USD
South Dakota5,175 USD
Tennessee6,034 USD
Texas6,439 USD
Utah5,476 USD
Vermont5,082 USD
Virginia6,173 USD
Washington6,122 USD
West Virginia5,441 USD
Wisconsin5,963 USD
Wyoming5,051 USD
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