A person working in Customer Service and Call Center in United States typically earns around 76,700 USD per year. Salaries range from 45,200 USD (lowest average) to 113,000 USD (highest average, actual maximum salary is higher).
This is the average yearly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
|Job Title||Average Salary|
|Business Support Specialist||85,200 USD|
|Call Center Advisor||72,700 USD|
|Call Center Manager||105,000 USD|
|Call Center Quality Analyst||92,700 USD|
|Call Center Representative||63,100 USD|
|Call Center Representative||60,400 USD|
|Call Center Scheduler||71,200 USD|
|Call Center Scheduling Manager||74,700 USD|
|Call Center Supervisor||73,000 USD|
|Call Center Team Leader||73,700 USD|
|Client Engagement Specialest||83,700 USD|
|Client Executive||75,200 USD|
|Client Liaison Officer||73,300 USD|
|Client Relations Manager||102,000 USD|
|Client Service Analyst||89,000 USD|
|Client Service Representative||58,800 USD|
|Client Strategy Specialist||85,100 USD|
|Contracts Specialist||77,500 USD|
|Customer Care Representative||60,600 USD|
|Customer Experience Analyst||72,000 USD|
|Customer Experience Manager||84,100 USD|
|Customer Experience Specialist||83,000 USD|
|Customer Fulfillment Specialist||82,000 USD|
|Customer Insights Analyst||84,800 USD|
|Customer Problem Manager||90,900 USD|
|Customer Service Advisor||75,600 USD|
|Customer Service Associate||71,300 USD|
|Customer Service Executive||98,600 USD|
|Customer Service Manager||111,000 USD|
|Customer Service Manager||108,000 USD|
|Customer Service Officer||65,600 USD|
|Customer Service Representative||60,900 USD|
|Customer Service Supervisor||64,400 USD|
|Customer Service Team Leader||71,600 USD|
|Customer Service Trainer||87,400 USD|
|Customer Success Manager||100,000 USD|
|Customer Success Specialist||89,900 USD|
|Dispute Resolution Specialist||82,800 USD|
|Guest Service Agent||58,200 USD|
|Inbound Sales Representative||65,200 USD|
|Internet Banking Supervisor||103,000 USD|
|Logistics Coordinator||73,600 USD|
|Operations Support Manager||104,000 USD|
|Real Time Analyst||86,700 USD|
|Regional Account Manager||101,000 USD|
|Service Delivery Manager||103,000 USD|
|Service Writer||58,200 USD|
|Sourcing Assistant||46,300 USD|
|Telephone Operator||52,500 USD|
|Vendor Administration Specialist||65,200 USD|
|Workforce Manager||90,800 USD|
Customer Service and Call Center salaries in United States range from 45,200 USD per year (minimum average salary) to 113,000 USD per year (maximum average salary, actual maximum is higher).
The median salary is 75,200 USD per year, which means that half (50%) of people working in Customer Service and Call Center are earning less than 75,200 USD while the other half are earning more than 75,200 USD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 54,200 USD while 75% of them are earning more than 54,200 USD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 92,200 USD while 25% are earning more than 92,200 USD.
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.
Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
A Master's degree program or any post-graduate program in United States costs anywhere from 36,500 US Dollar(s) to 109,000 US Dollar(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 7% more than their female counterparts.
Customer Service and Call Center professionals in United States are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Listed above are the average annual increase rates for each industry in United States for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
47% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
The most standard form of bonus where the employee is awarded based on their exceptional performance.Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.Goal-Based Bonuses
Granted upon achieving an important goal or milestone.Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs
|Revenue Generators||Supporting Cast|
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.
Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Where can you get paid more, working for a private company or for the government? Public sector employees in United States earn 5% more than their private sector counterparts.
|Average Salary 2016|
|Average Salary 2017||+4%|
|Average Salary 2018||+2%|
|Average Salary 2019||+3%|
Customer Service and Call Center salaries in United States are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The average salary for Customer Service and Call Center is 12% less than that of All Jobs.
|Iowa City||63,300 USD|
|Kansas City||74,800 USD|
|Las Vegas||78,200 USD|
|Long Beach||73,800 USD|
|Los Angeles||92,900 USD|
|New Orleans||71,400 USD|
|New York||98,300 USD|
|Oklahoma City||76,900 USD|
|San Antonio||93,000 USD|
|San Diego||88,300 USD|
|San Francisco||84,500 USD|
|San Jose||86,800 USD|
|Washington D.C.||83,800 USD|
|District of Columbia||72,300 USD|
|New Hampshire||76,200 USD|
|New Jersey||88,600 USD|
|New Mexico||78,800 USD|
|New York||92,100 USD|
|North Carolina||81,100 USD|
|North Dakota||66,300 USD|
|Rhode Island||68,200 USD|
|South Carolina||76,500 USD|
|South Dakota||68,300 USD|
|West Virginia||71,800 USD|