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Customer Service and Call Center Average Salaries in United States 2021

How much money does a person working in Customer Service and Call Center make in United States?


Average Yearly Salary
64,900 USD
( 5,410 USD monthly)

LOW
25,400
USD
AVERAGE
64,900
USD
HIGH
141,000
USD

A person working in Customer Service and Call Center in United States typically earns around 64,900 USD per year. Salaries range from 25,400 USD (lowest average) to 141,000 USD (highest average, actual maximum salary is higher).

This is the average yearly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist62,500 USD
Call Center Advisor45,500 USD
Call Center Manager120,000 USD
Call Center Quality Analyst69,800 USD
Call Center Representative37,500 USD
Call Center Representative35,900 USD
Call Center Scheduler42,900 USD
Call Center Scheduling Manager57,800 USD
Call Center Supervisor49,200 USD
Call Center Team Leader61,000 USD
Client Engagement Specialest66,100 USD
Client Executive50,700 USD
Client Liaison Officer34,400 USD
Client Relations Manager131,000 USD
Client Service Analyst72,100 USD
Client Service Representative35,000 USD
Client Strategy Specialist75,700 USD
Contracts Specialist57,000 USD
Customer Care Representative36,000 USD
Customer Experience Analyst44,300 USD
Customer Experience Manager129,000 USD
Customer Experience Specialist81,100 USD
Customer Fulfillment Specialist76,000 USD
Customer Insights Analyst74,300 USD
Customer Problem Manager78,900 USD
Customer Service Advisor82,400 USD
Customer Service Associate35,900 USD
Customer Service Executive89,000 USD
Customer Service Manager132,000 USD
Customer Service Manager124,000 USD
Customer Service Officer37,000 USD
Customer Service Representative35,600 USD
Customer Service Supervisor56,700 USD
Customer Service Team Leader82,000 USD
Customer Service Trainer69,300 USD
Customer Success Manager124,000 USD
Customer Success Specialist79,500 USD
Dispute Resolution Specialist64,200 USD
Guest Service Agent29,900 USD
Inbound Sales Representative37,400 USD
Internet Banking Supervisor120,000 USD
Logistics Coordinator41,500 USD
Operations Support Manager112,000 USD
Real Time Analyst70,100 USD
Regional Account Manager122,000 USD
Service Delivery Manager126,000 USD
Service Writer30,800 USD
Sourcing Assistant26,000 USD
Telephone Operator28,400 USD
Vendor Administration Specialist44,100 USD
Workforce Manager76,900 USD

Customer Service and Call Center Jobs Salary Distribution in United States

Median and salary distribution yearly United States Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in United States range from 25,400 USD per year (minimum average salary) to 141,000 USD per year (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 63,600 USD per year, which means that half (50%) of people working in Customer Service and Call Center are earning less than 63,600 USD while the other half are earning more than 63,600 USD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 40,100 USD while 75% of them are earning more than 40,100 USD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 100,000 USD while 25% are earning more than 100,000 USD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in United States costs anywhere from 39,500 US Dollar(s) to 118,000 US Dollar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender yearly United States Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in United States who work in Customer Service and Call Center earn 6% more than their female counterparts on average.

Male
66,800 USD
Female-6%
63,100 USD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in United States for all Careers

Salary comparison by gender yearly United States
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Customer Service and Call Center Average Annual Salary Increment Percentage in United States

How much are annual salary increments in United States for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in United States are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate United States Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

United States / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in United States is 6%.

Annual Increment Rate By Industry 2020

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Listed above are the average annual increase rates for each industry in United States for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in United States

How much and how often are bonuses being awarded?Annual Salary Bonus Rate United States Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

47% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
53%
No Bonus
47%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service and Call Center Hourly Average Wage in United States


31 USD per hour

The average hourly wage (pay per hour) in United States is 31 USD. This means that the average person in United States earns approximately 31 USD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center yearly United States
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The average salary for Customer Service and Call Center is 31% less than that of All Jobs.

Salary Comparison By City

CityAverage Salary
Atlanta65,500 USD
Austin76,100 USD
Baltimore66,600 USD
Boston70,900 USD
Bristol55,000 USD
Chicago75,100 USD
Cincinnati55,600 USD
Cleveland57,400 USD
Dallas77,400 USD
Denver70,100 USD
Detroit70,800 USD
Honolulu54,800 USD
Houston80,700 USD
Indianapolis68,800 USD
Iowa City53,600 USD
Jacksonville74,500 USD
Kansas City63,300 USD
Kent54,200 USD
Las Vegas66,200 USD
Long Beach62,500 USD
Los Angeles78,600 USD
Memphis69,100 USD
Miami63,600 USD
Minneapolis57,800 USD
New Orleans60,400 USD
New York83,200 USD
Oakland61,200 USD
Oklahoma City65,100 USD
Orlando58,300 USD
Philadelphia76,400 USD
Phoenix75,300 USD
Sacramento64,400 USD
San Antonio78,700 USD
San Diego74,700 USD
San Francisco71,600 USD
San Jose73,500 USD
Seattle68,600 USD
Tampa60,200 USD
Vancouver54,600 USD
Washington D.C.71,000 USD

Salary Comparison By State

StateAverage Salary
Alabama69,500 USD
Alaska60,800 USD
Arizona72,300 USD
Arkansas67,000 USD
California76,500 USD
Colorado69,100 USD
Connecticut67,200 USD
Delaware62,500 USD
District of Columbia61,200 USD
Florida76,200 USD
Georgia74,900 USD
Hawaii64,100 USD
Idaho64,200 USD
Illinois75,800 USD
Indiana72,500 USD
Iowa67,100 USD
Kansas67,200 USD
Kentucky69,300 USD
Louisiana69,300 USD
Maine63,900 USD
Maryland72,200 USD
Massachusetts72,300 USD
Michigan75,100 USD
Minnesota71,100 USD
Mississippi67,000 USD
Missouri71,900 USD
Montana63,700 USD
Nebraska65,800 USD
Nevada67,200 USD
New Hampshire64,500 USD
New Jersey75,000 USD
New Mexico66,700 USD
New York77,900 USD
North Carolina68,700 USD
North Dakota56,100 USD
Ohio69,500 USD
Oklahoma63,200 USD
Oregon63,300 USD
Pennsylvania70,300 USD
Rhode Island57,700 USD
South Carolina64,800 USD
South Dakota57,800 USD
Tennessee67,400 USD
Texas72,000 USD
Utah61,200 USD
Vermont56,800 USD
Virginia69,000 USD
Washington68,400 USD
West Virginia60,800 USD
Wisconsin66,600 USD
Wyoming56,400 USD

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in United States earn 5% more than their private sector counterparts on average across all sectors.

Private Sector
92,400 USD
Public Sector+5%
97,100 USD
Percentage increase and decrease are relative to the previous value

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