A person working as a Call Center Representative in Vietnam typically earns around 11,700,000 VND per month. Salaries range from 6,320,000 VND (lowest) to 17,700,000 VND (highest).
This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Call Center Representative salaries in Vietnam range from 6,320,000 VND per month (minimum salary) to 17,700,000 VND per month (maximum salary).
The median salary is 10,800,000 VND per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 10,800,000 VND while the other half are earning more than 10,800,000 VND. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 7,680,000 VND while 75% of them are earning more than 7,680,000 VND. Also from the diagram, 75% of Call Center Representative(s) are earning less than 13,100,000 VND while 25% are earning more than 13,100,000 VND.
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.
A Call Center Representative with less than two years of experience makes approximately 7,340,000 VND per month.
While someone with an experience level between two and five years is expected to earn 9,270,000 VND per month, 26% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 12,200,000 VND per month, 32% more than someone with two to five years of experience.
Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 14,400,000 VND per month, 18% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 15,900,000 VND per month, 11% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 16,900,000 VND per month, 6% more than people with fifteen to twenty years of experience.
|0 - 2 Years|
|2 - 5 Years||+26%|
|5 - 10 Years||+32%|
|10 - 15 Years||+18%|
|15 - 20 Years||+11%|
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Call Center Representative is 9,270,000 VND per month.
While someone with a Certificate or Diploma gets a salary of 12,700,000 VND per month, 37% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 16,300,000 VND per month, 29% more than someone with a Certificate or Diploma.
|Certificate or Diploma||+37%|
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Vietnam earn 10% more than their female counterparts.
Call Center Representative(s) in Vietnam are likely to observe a salary increase of approximately 11% every 18 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Listed above are the average annual increase rates for each industry in Vietnam for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
50% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 50% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.
The most standard form of bonus where the employee is awarded based on their exceptional performance.Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.Goal-Based Bonuses
Granted upon achieving an important goal or milestone.Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs
|Revenue Generators||Supporting Cast|
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.
Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Where can you get paid more, working for a private company or for the government? Public sector Call Center Representative employees in Vietnam earn 8% more than their private sector counterparts.
|Average Salary 2016|
|Average Salary 2017||+4%|
|Average Salary 2018||+1%|
|Average Salary 2019||+2%|
Call Center Representative salaries in Vietnam are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The average salary for Call Center Representative is 23% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.
|Job Title||Average Salary|
|Business Support Specialist||16,600,000 VND||+42%|
|Call Center Advisor||14,700,000 VND||+26%|
|Call Center Manager||20,900,000 VND||+79%|
|Call Center Quality Analyst||19,700,000 VND||+68%|
|Call Center Representative||11,700,000 VND||+0%|
|Call Center Scheduler||13,900,000 VND||+19%|
|Call Center Scheduling Manager||14,700,000 VND||+26%|
|Call Center Supervisor||15,200,000 VND||+30%|
|Call Center Team Leader||14,600,000 VND||+25%|
|Client Engagement Specialest||17,500,000 VND||+50%|
|Client Executive||14,300,000 VND||+22%|
|Client Liaison Officer||15,200,000 VND||+30%|
|Client Relations Manager||19,100,000 VND||+63%|
|Client Service Analyst||19,000,000 VND||+62%|
|Client Service Representative||11,900,000 VND||+2%|
|Client Strategy Specialist||16,500,000 VND||+41%|
|Contracts Specialist||16,000,000 VND||+37%|
|Customer Care Representative||12,300,000 VND||+5%|
|Customer Experience Analyst||14,800,000 VND||+27%|
|Customer Experience Manager||16,000,000 VND||+37%|
|Customer Experience Specialist||15,500,000 VND||+33%|
|Customer Fulfillment Specialist||15,400,000 VND||+32%|
|Customer Insights Analyst||17,800,000 VND||+52%|
|Customer Problem Manager||18,200,000 VND||+56%|
|Customer Service Advisor||14,200,000 VND||+21%|
|Customer Service Associate||14,000,000 VND||+20%|
|Customer Service Executive||18,300,000 VND||+56%|
|Customer Service Manager||22,900,000 VND||+96%|
|Customer Service Officer||12,600,000 VND||+8%|
|Customer Service Representative||12,600,000 VND||+8%|
|Customer Service Supervisor||12,400,000 VND||+6%|
|Customer Service Team Leader||13,600,000 VND||+16%|
|Customer Service Trainer||16,700,000 VND||+43%|
|Customer Success Manager||19,900,000 VND||+70%|
|Customer Success Specialist||17,300,000 VND||+48%|
|Dispute Resolution Specialist||16,600,000 VND||+42%|
|Guest Service Agent||10,600,000 VND||-9%|
|Inbound Sales Representative||12,500,000 VND||+7%|
|Internet Banking Supervisor||20,000,000 VND||+71%|
|Logistics Coordinator||13,700,000 VND||+17%|
|Operations Support Manager||19,600,000 VND||+68%|
|Real Time Analyst||17,200,000 VND||+47%|
|Regional Account Manager||19,100,000 VND||+63%|
|Service Delivery Manager||20,100,000 VND||+72%|
|Service Writer||11,000,000 VND||-6%|
|Sourcing Assistant||9,110,000 VND||-22%|
|Telephone Operator||9,540,000 VND||-18%|
|Vendor Administration Specialist||12,800,000 VND||+9%|
|Workforce Manager||18,400,000 VND||+57%|
|Da Nang||11,600,000 VND|
|Ha Noi||12,100,000 VND|
|Hai Phong||10,600,000 VND|
|Thanh Pho Ho Chi Minh||12,500,000 VND|