Customer Care Representative Average Salary in Vietnam 2021
How much money does a Customer Care Representative make in Vietnam?
LOW
3,290,000
VND AVERAGE
6,720,000
VND HIGH
10,500,000
VND
A person working as a Customer Care Representative in Vietnam typically earns around 6,720,000 VND per month. Salaries range from 3,290,000 VND (lowest) to 10,500,000 VND (highest).
This is the average monthly salary including housing, transport, and other benefits. Customer Care Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Care Representative Salary Distribution in Vietnam
The median, the maximum, the minimum, and the range
Salary Range
Customer Care Representative salaries in Vietnam range from 3,290,000 VND per month (minimum salary) to 10,500,000 VND per month (maximum salary).
Median Salary
The median salary is 6,850,000 VND per month, which means that half (50%) of people working as Customer Care Representative(s) are earning less than 6,850,000 VND while the other half are earning more than 6,850,000 VND. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Percentiles
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Care Representative(s) are earning less than 4,560,000 VND while 75% of them are earning more than 4,560,000 VND. Also from the diagram, 75% of Customer Care Representative(s) are earning less than 8,840,000 VND while 25% are earning more than 8,840,000 VND.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
Customer Care Representative Salary Comparison by Years of Experience
How does experience and age affect your pay?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Care Representative salaries by experience level and this is what we found.
A Customer Care Representative with less than two years of experience makes approximately 3,900,000 VND per month.
While someone with an experience level between two and five years is expected to earn 5,020,000 VND per month, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 6,920,000 VND per month, 38% more than someone with two to five years of experience.
Additionally, Customer Care Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 8,570,000 VND per month, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 9,190,000 VND per month, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 9,800,000 VND per month, 7% more than people with fifteen to twenty years of experience.
Customer Care Representative average salary change by experience in Vietnam
| 0 - 2 Years | 3,900,000 VND | |
| 2 - 5 Years | +29% | 5,020,000 VND |
| 5 - 10 Years | +38% | 6,920,000 VND |
| 10 - 15 Years | +24% | 8,570,000 VND |
| 15 - 20 Years | +7% | 9,190,000 VND |
| 20+ Years | +7% | 9,800,000 VND |
Typical Salary Progress for Most Careers
Customer Care Representative Salary Comparison By Education
How do education levels affect salaries?
Displayed below is the average salary difference between different Customer Care Representative(s) who have the same experience but different education levels.
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Care Representative salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Customer Care Representative is 5,020,000 VND per month.
While someone with a Certificate or Diploma gets a salary of 7,170,000 VND per month, 43% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 9,900,000 VND per month, 38% more than someone with a Certificate or Diploma.
Customer Care Representative average salary difference by education level in Vietnam
| High School | 5,020,000 VND | |
| Certificate or Diploma | +43% | 7,170,000 VND |
| Bachelor's Degree | +38% | 9,900,000 VND |
Typical Salary Difference by Education for Most Careers
Customer Care Representative Salary Comparison By Gender
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Care Representative employees in Vietnam earn 9% less than their female counterparts on average.
| Male | 6,360,000 VND | |
| Female | +9% | 6,960,000 VND |
Salary Comparison By Gender in Vietnam for all Careers
Customer Care Representative Average Annual Salary Increment Percentage in Vietnam
How much are annual salary increments in Vietnam for Customer Care Representative(s)? How often do employees get salary raises?
Customer Care Representative
Customer Care Representative(s) in Vietnam are likely to observe a salary increase of approximately 10% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.
Vietnam / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Annual Increment Rate By Industry 2020
| Banking | 2% | |
| Energy | 4% | |
| Information Technology | 6% | |
| Healthcare | 8% | |
| Travel | 1% | |
| Construction | 3% | |
| Education | 5% |
Listed above are the average annual increase rates for each industry in Vietnam for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Customer Care Representative Bonus and Incentive Rates in Vietnam
How much and how often are bonuses being awarded?
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A Customer Care Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
| Received Bonus | 54% | |
| No Bonus | 46% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Customer Care Representative Average Hourly Wage in Vietnam
38,800 VND per hourThe average hourly wage (pay per hour) in Vietnam is 38,800 VND. This means that the average Customer Care Representative in Vietnam earns approximately 38,800 VND for every worked hour.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
Customer Care Representative VS Other Jobs
The average salary for Customer Care Representative is 43% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Business Support Specialist | 11,200,000 VND |  +67% |
| Call Center Advisor | 8,430,000 VND | +25% |
| Call Center Manager | 21,900,000 VND | +230% |
| Call Center Quality Analyst | 13,600,000 VND | +100% |
| Call Center Representative | 6,380,000 VND |  -5% |
| Call Center Scheduler | 7,670,000 VND | +14% |
| Call Center Scheduling Manager | 10,400,000 VND | +55% |
| Call Center Supervisor | 9,400,000 VND | +40% |
| Call Center Team Leader | 11,100,000 VND | +65% |
| Client Engagement Specialest | 12,600,000 VND | +88% |
| Client Executive | 8,820,000 VND | +31% |
| Client Liaison Officer | 6,520,000 VND | -3% |
| Client Relations Manager | 22,400,000 VND | +230% |
| Client Service Analyst | 14,100,000 VND | +110% |
| Client Service Representative | 6,480,000 VND | -4% |
| Client Strategy Specialist | 13,500,000 VND | +100% |
| Contracts Specialist | 10,800,000 VND | +61% |
| Customer Care Representative | 6,720,000 VND | +0% |
| Customer Experience Analyst | 8,330,000 VND | +24% |
| Customer Experience Manager | 22,500,000 VND | +230% |
| Customer Experience Specialist | 13,900,000 VND | +110% |
| Customer Fulfillment Specialist | 13,100,000 VND | +95% |
| Customer Insights Analyst | 14,300,000 VND | +110% |
| Customer Problem Manager | 14,500,000 VND | +120% |
| Customer Service Advisor | 14,200,000 VND | +110% |
| Customer Service Associate | 6,480,000 VND | -4% |
| Customer Service Executive | 15,100,000 VND | +120% |
| Customer Service Manager | 23,500,000 VND | +250% |
| Customer Service Officer | 6,510,000 VND | -3% |
| Customer Service Representative | 6,770,000 VND | +1% |
| Customer Service Supervisor | 10,000,000 VND | +49% |
| Customer Service Team Leader | 14,200,000 VND | +110% |
| Customer Service Trainer | 12,100,000 VND | +80% |
| Customer Success Manager | 22,600,000 VND | +240% |
| Customer Success Specialist | 14,000,000 VND | +110% |
| Dispute Resolution Specialist | 11,800,000 VND | +76% |
| Guest Service Agent | 4,980,000 VND | -26% |
| Inbound Sales Representative | 6,560,000 VND | -2% |
| Internet Banking Supervisor | 21,300,000 VND | +220% |
| Logistics Coordinator | 7,060,000 VND | +5% |
| Operations Support Manager | 19,400,000 VND | +190% |
| Real Time Analyst | 12,800,000 VND | +91% |
| Regional Account Manager | 21,200,000 VND | +220% |
| Service Delivery Manager | 22,500,000 VND | +230% |
| Service Writer | 5,340,000 VND | -21% |
| Sourcing Assistant | 4,690,000 VND | -30% |
| Telephone Operator | 4,730,000 VND | -30% |
| Vendor Administration Specialist | 7,930,000 VND | +18% |
| Workforce Manager | 14,300,000 VND | +110% |
Salary Comparison By City
| City | Average Salary |
| Da Nang | 6,240,000 VND |
| Ha Noi | 7,110,000 VND |
| Hai Phong | 5,680,000 VND |
| Thanh Pho Ho Chi Minh | 7,310,000 VND |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Vietnam earn 8% more than their private sector counterparts on average across all sectors.
| Private Sector | 16,400,000 VND | |
| Public Sector | +8% | 17,800,000 VND |
