HOME BROWSE SALARIES ARTICLES BEST PAYING JOBS SUBMIT SALARY
Browse Salaries
Best Paying Jobs
Articles
Submit Salary
Salary Increase Letters

Customer Service Manager Average Salary in Vietnam 2024

How much money does a person working as Customer Service Manager make in Vietnam?


Average Monthly Salary
23,500,000 VND
( 282,000,000 VND yearly)

LOW
12,700,000
VND
AVERAGE
23,500,000
VND
HIGH
35,500,000
VND
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Manager in Vietnam typically earns around 23,500,000 VND. Salaries range from 12,700,000 VND (lowest) to 35,500,000 VND (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Vietnam vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Manager Pay Scale and Salaries in Vietnam

Median and salary distribution Vietnam Customer Service Manager monthly
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/customer-service-and-call-center/customer-service-manager/median-and-salary-distribution-monthly-vietnam-customer-service-manager.jpg

Salary Structure and Pay Scale Comparison

5% of people earn
21,000,000 VND or more
10% of people earn
18,800,000 to 21,000,000 VND
20% of people earn
13,900,000 VND or less
65% of people earn
13,900,000 to 18,800,000 VND
Minimum Salary
12,700,000
VND
Median
21,000,000
VND
Maximum
35,500,000
VND




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Manager in Vietnam range from 12,700,000 VND (starting salary) to 35,500,000 VND (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 21,000,000 VND, half of the professionals who work as Customer Service Manager in Vietnam earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Vietnam earn less than 17,600,000 VND, while 75% earn more. Similarly, the chart shows that 75% earn less than 23,700,000 VND while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Vietnam compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 13,900,000 VND to 18,800,000 VND. About 20% of salaries are below the 13,900,000 VND mark, while 10% fall within the range of 18,800,000 VND to 21,000,000 VND. Only 5% of individuals have salaries exceeding 21,000,000 VND.

Salary Comparison by Years of Experience / Customer Service Manager / Vietnam

How do experience and age affect pay?

0 - 2 Years
14,800,000 VND
2 - 5 Years+26%
18,600,000 VND
5 - 10 Years+32%
24,600,000 VND
10 - 15 Years+18%
28,900,000 VND
15 - 20 Years+11%
32,000,000 VND
20+ Years+6%
34,000,000 VND
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Vietnam Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/customer-service-and-call-center/customer-service-manager/salary-comparison-by-years-of-experience-monthly-vietnam-customer-service-manager.jpg

The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 14,800,000 VND.

While someone with an experience level between two and five years is expected to earn 18,600,000 VND, 26% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 24,600,000 VND, 32% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 28,900,000 VND, 18% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 32,000,000 VND, 11% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 34,000,000 VND, 6% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

Salary Comparison By Education / Customer Service Manager / Vietnam

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.

High School
18,000,000 VND
Certificate or Diploma+13%
20,200,000 VND
Bachelor's Degree+32%
26,600,000 VND
Master's Degree+24%
33,000,000 VND
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Vietnam Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/customer-service-and-call-center/customer-service-manager/salary-comparison-by-education-level-monthly-vietnam-customer-service-manager.jpg

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 18,000,000 VND.


Level 2: Certificate or Diploma

At this level, the average salary becomes 20,200,000 VND, 13% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 26,600,000 VND, 32% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 33,000,000 VND, 24% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Vietnam costs anywhere from 86,400,000 VND to 259,000,000 VND and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg


Salary and Compensation Comparison By Gender / Customer Service Manager / Vietnam

Salary comparison by gender Vietnam Customer Service Manager monthly
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/customer-service-and-call-center/customer-service-manager/salary-comparison-by-gender-monthly-vietnam-customer-service-manager.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Vietnam, the average difference between the salary of male and female employees is 8%.

Male
24,300,000 VND
Female-7%
22,500,000 VND
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Vietnam for all Careers

Salary comparison by gender monthly Vietnam
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/salary-comparison-by-gender-monthly-vietnam.jpg


Average Annual Salary Increment Percentage / Customer Service Manager / Vietnam

How much are annual salary increments in Vietnam for individuals working as Customer Service Manager? How often do employees get salary raises?

Individuals working as Customer Service Manager in Vietnam are likely to observe a salary increase of approximately 12% every 19 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Vietnam Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/customer-service-and-call-center/customer-service-manager/annual-salary-increment-rate-vietnam-customer-service-manager.jpg


The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Vietnam / All Professions

Annual Salary Increment Rate Vietnam
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/annual-salary-increment-rate-vietnam.jpg

The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Vietnam is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg

Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Manager / Vietnam

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Vietnam Customer Service Manager
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/vietnam/customer-service-and-call-center/customer-service-manager/annual-salary-bonus-rate-vietnam-customer-service-manager.jpg

24% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 76% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 6% to 7% of their annual salary.

Received Bonus
76%
No Bonus
24%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Manager / Vietnam


136,000 VND per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Manager in Vietnam is 136,000 VND.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Manager in Vietnam is 73,300 VND. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative7,560,000 VND-68%
Account Service Representative7,530,000 VND-68%
Business Support Specialist11,200,000 VND-52%
Call Center Advisor8,430,000 VND-64%
Call Center Duty Manager11,000,000 VND-53%
Call Center Manager21,900,000 VND-7%
Call Center Quality Analyst13,600,000 VND-42%
Call Center Representative6,250,000 VND-73%
Call Center Scheduler7,670,000 VND-67%
Call Center Scheduling Manager10,400,000 VND-56%
Call Center Supervisor9,400,000 VND-60%
Call Center Team Leader11,100,000 VND-53%
Call Center Technology Specialist13,300,000 VND-43%
Chatbot Copywriter10,800,000 VND-54%
Chatbot Deployment Specialist12,200,000 VND-48%
Chatbot Marketing Specialist14,600,000 VND-38%
Chief Customer Experience and Success Officer25,100,000 VND+7%
Client Engagement Specialest12,600,000 VND-46%
Client Executive8,820,000 VND-63%
Client Liaison Officer6,520,000 VND-72%
Client Relations Manager22,400,000 VND-5%
Client Relationship Executive21,200,000 VND-10%
Client Relationship Manager22,900,000 VND-3%
Client Service Analyst14,100,000 VND-40%
Client Service Representative6,480,000 VND-72%
Client Strategy Specialist13,500,000 VND-43%
Contracts Specialist10,800,000 VND-54%
Customer Care Officer6,770,000 VND-71%
Customer Care Representative6,720,000 VND-71%
Customer Center Supervisor7,970,000 VND-66%
Customer Experience Analyst8,330,000 VND-65%
Customer Experience Manager22,500,000 VND-4%
Customer Experience Specialist13,900,000 VND-41%
Customer Feedback and Insights Analyst15,600,000 VND-34%
Customer Fulfillment Specialist13,100,000 VND-44%
Customer Insights Analyst14,300,000 VND-39%
Customer Journey Analyst16,900,000 VND-28%
Customer Problem Manager14,500,000 VND-38%
Customer Relations Manager22,200,000 VND-6%
Customer Relations Specialist13,200,000 VND-44%
Customer Relationship Management Implementation Consultant21,400,000 VND-9%
Customer Retention Specialist20,200,000 VND-14%
Customer Sales Representative6,410,000 VND-73%
Customer Sales Support6,910,000 VND-71%
Customer Service Administration7,720,000 VND-67%
Customer Service Advisor14,200,000 VND-40%
Customer Service Agent6,460,000 VND-73%
Customer Service Associate6,480,000 VND-72%
Customer Service Coordinator8,030,000 VND-66%
Customer Service Country Manager25,100,000 VND+7%
Customer Service Executive15,100,000 VND-36%
Customer Service Manager24,500,000 VND+4%
Customer Service Officer6,510,000 VND-72%
Customer Service Operations Manager23,600,000 VND+0%
Customer Service Quality Assurance Analyst21,700,000 VND-8%
Customer Service Representative6,770,000 VND-71%
Customer Service Sales Support6,250,000 VND-73%
Customer Service Specialist6,740,000 VND-71%
Customer Service Supervisor10,000,000 VND-57%
Customer Service Team Leader14,200,000 VND-40%
Customer Service Trainer12,100,000 VND-49%
Customer Service Working Supervisor10,900,000 VND-54%
Customer Solutions Representative14,700,000 VND-38%
Customer Success Manager22,600,000 VND-4%
Customer Success Specialist14,000,000 VND-40%
Customer Support Agent6,800,000 VND-71%
Dispute Resolution Specialist11,800,000 VND-50%
Field Service Representative6,600,000 VND-72%
Guest Relations Officer5,000,000 VND-79%
Guest Service Agent4,980,000 VND-79%
Inbound Call Center Representative6,350,000 VND-73%
Inbound Sales Representative6,560,000 VND-72%
Internet Banking Supervisor21,300,000 VND-9%
Lead Administrator14,000,000 VND-40%
Live Chat Agent7,660,000 VND-67%
Logistics Coordinator7,060,000 VND-70%
Onboarding Specialist14,200,000 VND-40%
Operations Support Manager19,400,000 VND-18%
Real Time Analyst12,800,000 VND-46%
Regional Account Manager21,200,000 VND-10%
Remote Customer Service Representative9,050,000 VND-62%
Remote Customer Support Agent9,380,000 VND-60%
Service Administrator10,500,000 VND-55%
Service Delivery Manager22,500,000 VND-4%
Service Writer5,340,000 VND-77%
Social Media Customer Support Specialist13,500,000 VND-43%
Sourcing Assistant4,690,000 VND-80%
Telephone Operator4,730,000 VND-80%
User Experience Researcher14,100,000 VND-40%
Vendor Administration Specialist7,930,000 VND-66%
Voice Of The Customer Analyst12,300,000 VND-48%
Workforce Manager14,300,000 VND-39%

Salary Comparison By City

CityAverage Salary
Da Nang23,400,000 VND
Ha Noi24,000,000 VND
Hai Phong21,300,000 VND
Thanh Pho Ho Chi Minh24,600,000 VND

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Vietnam is 8% on average across all career fields.

Private Sector
16,500,000 VND
Public Sector+8%
17,800,000 VND
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Manager in Vietnam?

A good and competitive compensation would range anywhere between 21,000,000 VND and 23,700,000 VND. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Manager in Vietnam ranges from 12,700,000 VND to 17,600,000 VND. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


Browse Salaries

Salary Increase Letters

Best Paying Jobs
Home BROWSE SALARIES ARTICLES BEST PAYING JOBS Salary Comparison

©Salary Explorer 2024