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Customer Service Representative Average Salary in Vietnam 2020

How much money does a Customer Service Representative make in Vietnam?


Average Monthly Salary
6,770,000 VND
( 81,200,000 VND yearly)

LOW
3,520,000
VND
AVERAGE
6,770,000
VND
HIGH
10,400,000
VND

A person working as a Customer Service Representative in Vietnam typically earns around 6,770,000 VND per month. Salaries range from 3,520,000 VND (lowest) to 10,400,000 VND (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in Vietnam

Median and salary distribution monthly Vietnam Customer Service Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in Vietnam range from 3,520,000 VND per month (minimum salary) to 10,400,000 VND per month (maximum salary).

  • Median Salary

    The median salary is 6,500,000 VND per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 6,500,000 VND while the other half are earning more than 6,500,000 VND. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 4,510,000 VND while 75% of them are earning more than 4,510,000 VND. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 8,090,000 VND while 25% are earning more than 8,090,000 VND.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Vietnam Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 4,000,000 VND per month.

While someone with an experience level between two and five years is expected to earn 5,370,000 VND per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 6,970,000 VND per month, 30% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 8,440,000 VND per month, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 9,230,000 VND per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 9,710,000 VND per month, 5% more than people with fifteen to twenty years of experience.


Customer Service Representative average salary change by experience in Vietnam

0 - 2 Years
4,000,000 VND
2 - 5 Years+34%
5,370,000 VND
5 - 10 Years+30%
6,970,000 VND
10 - 15 Years+21%
8,440,000 VND
15 - 20 Years+9%
9,230,000 VND
20+ Years+5%
9,710,000 VND
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Vietnam Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 4,750,000 VND per month.

While someone with a Certificate or Diploma gets a salary of 6,800,000 VND per month, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 9,400,000 VND per month, 38% more than someone with a Certificate or Diploma.


Customer Service Representative average salary difference by education level in Vietnam

High School
4,750,000 VND
Certificate or Diploma+43%
6,800,000 VND
Bachelor's Degree+38%
9,400,000 VND
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Representative Salary Comparison By Gender

Salary comparison by gender monthly Vietnam Customer Service Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Vietnam earn 9% less than their female counterparts on average.

Male
6,520,000 VND
Female+9%
7,130,000 VND
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Vietnam for all Careers

Salary comparison by gender monthly Vietnam
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Customer Service Representative Average Annual Salary Increment Percentage in Vietnam

How much are annual salary increments in Vietnam for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in Vietnam are likely to observe a salary increase of approximately 10% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Vietnam Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Vietnam / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Vietnam is 6%.

Annual Increment Rate By Industry 2019

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in Vietnam for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Representative Bonus and Incentive Rates in Vietnam

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Vietnam Customer Service Representative
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

49% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
51%
No Bonus
49%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service Representative Average Hourly Wage in Vietnam


39,100 VND per hour

The average hourly wage (pay per hour) in Vietnam is 39,100 VND. This means that the average Customer Service Representative in Vietnam earns approximately 39,100 VND for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center monthly Vietnam
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The average salary for Customer Service Representative is 43% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist11,200,000 VND+65%
Call Center Advisor8,430,000 VND+25%
Call Center Manager21,900,000 VND+220%
Call Center Quality Analyst13,600,000 VND+100%
Call Center Representative6,380,000 VND-6%
Call Center Scheduler7,670,000 VND+13%
Call Center Scheduling Manager10,400,000 VND+54%
Call Center Supervisor9,400,000 VND+39%
Call Center Team Leader11,100,000 VND+64%
Client Engagement Specialest12,600,000 VND+86%
Client Executive8,820,000 VND+30%
Client Liaison Officer6,520,000 VND-4%
Client Relations Manager22,400,000 VND+230%
Client Service Analyst14,100,000 VND+110%
Client Service Representative6,480,000 VND-4%
Client Strategy Specialist13,500,000 VND+99%
Contracts Specialist10,800,000 VND+60%
Customer Care Representative6,720,000 VND-1%
Customer Experience Analyst8,330,000 VND+23%
Customer Experience Manager22,500,000 VND+230%
Customer Experience Specialist13,900,000 VND+110%
Customer Fulfillment Specialist13,100,000 VND+94%
Customer Insights Analyst14,300,000 VND+110%
Customer Problem Manager14,500,000 VND+110%
Customer Service Advisor14,200,000 VND+110%
Customer Service Associate6,480,000 VND-4%
Customer Service Executive15,100,000 VND+120%
Customer Service Manager23,500,000 VND+250%
Customer Service Officer6,510,000 VND-4%
Customer Service Representative6,770,000 VND+0%
Customer Service Supervisor10,000,000 VND+48%
Customer Service Team Leader14,200,000 VND+110%
Customer Service Trainer12,100,000 VND+79%
Customer Success Manager22,600,000 VND+230%
Customer Success Specialist14,000,000 VND+110%
Dispute Resolution Specialist11,800,000 VND+74%
Guest Service Agent4,980,000 VND-26%
Inbound Sales Representative6,560,000 VND-3%
Internet Banking Supervisor21,300,000 VND+210%
Logistics Coordinator7,060,000 VND+4%
Operations Support Manager19,400,000 VND+190%
Real Time Analyst12,800,000 VND+89%
Regional Account Manager21,200,000 VND+210%
Service Delivery Manager22,500,000 VND+230%
Service Writer5,340,000 VND-21%
Sourcing Assistant4,690,000 VND-31%
Telephone Operator4,730,000 VND-30%
Vendor Administration Specialist7,930,000 VND+17%
Workforce Manager14,300,000 VND+110%

Salary Comparison By City

CityAverage Salary
Da Nang6,300,000 VND
Ha Noi7,140,000 VND
Hai Phong5,720,000 VND
Thanh Pho Ho Chi Minh7,320,000 VND

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Vietnam earn 8% more than their private sector counterparts on average across all sectors.

Private Sector
16,400,000 VND
Public Sector+8%
17,800,000 VND
Percentage increase and decrease are relative to the previous value

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