A person working as Call Center Representative in Zambia typically earns around 2,150 ZMK. Salaries range from 1,100 ZMK (lowest) to 3,310 ZMK (highest).
This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Zambia vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 1,100 ZMK |
Median 1,970 ZMK |
Maximum 3,310 ZMK |
Salaries for the position Call Center Representative in Zambia range from 1,100 ZMK (starting salary) to 3,310 ZMK (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 1,970 ZMK, half of the professionals who work as Call Center Representative in Zambia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Zambia earn less than 1,630 ZMK, while 75% earn more. Similarly, the chart shows that 75% earn less than 2,240 ZMK while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Zambia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,260 ZMK to 1,740 ZMK. About 20% of salaries are below the 1,260 ZMK mark, while 10% fall within the range of 1,740 ZMK to 1,960 ZMK. Only 5% of individuals have salaries exceeding 1,960 ZMK.
0 - 2 Years | 1,230 ZMK | |
2 - 5 Years | +31% | 1,600 ZMK |
5 - 10 Years | +40% | 2,250 ZMK |
10 - 15 Years | +20% | 2,700 ZMK |
15 - 20 Years | +9% | 2,930 ZMK |
20+ Years | +8% | 3,160 ZMK |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.
Employees with less than two years of experience earn approximately 1,230 ZMK.
While someone with an experience level between two and five years is expected to earn 1,600 ZMK, 31% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 2,250 ZMK, 40% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,700 ZMK, 20% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 2,930 ZMK, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 3,160 ZMK, 8% more than people with fifteen to twenty years of experience.
High School | 1,410 ZMK | |
Certificate or Diploma | +47% | 2,070 ZMK |
Bachelor's Degree | +53% | 3,170 ZMK |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.
Employees at this education level have an average salary of 1,410 ZMK.
At this level, the average salary becomes 2,070 ZMK, 47% more than the previous level.
At this level, the average salary becomes 3,170 ZMK, 53% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Zambia, the average difference between the salary of male and female employees is 13%.
Male | 2,010 ZMK | |
Female | +15% | 2,300 ZMK |
Individuals working as Call Center Representative in Zambia are likely to observe a salary increase of approximately 6% every 28 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
65% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 35% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
Received Bonus | 35% | |
No Bonus | 65% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Call Center Representative in Zambia is 6 ZMK. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 2,810 ZMK | +31% |
Account Service Representative | 2,710 ZMK | +26% |
Business Support Specialist | 3,720 ZMK | +73% |
Call Center Advisor | 2,940 ZMK | +37% |
Call Center Duty Manager | 3,820 ZMK | +78% |
Call Center Manager | 7,540 ZMK | +250% |
Call Center Quality Analyst | 4,550 ZMK | +110% |
Call Center Representative | 2,150 ZMK | +0% |
Call Center Scheduler | 2,600 ZMK | +21% |
Call Center Scheduling Manager | 3,920 ZMK | +83% |
Call Center Supervisor | 3,140 ZMK | +46% |
Call Center Team Leader | 3,790 ZMK | +77% |
Call Center Technology Specialist | 4,650 ZMK | +120% |
Chatbot Copywriter | 3,750 ZMK | +75% |
Chatbot Deployment Specialist | 4,260 ZMK | +98% |
Chatbot Marketing Specialist | 5,170 ZMK | +140% |
Chief Customer Experience and Success Officer | 8,450 ZMK | +290% |
Client Engagement Specialest | 4,220 ZMK | +97% |
Client Executive | 3,280 ZMK | +53% |
Client Liaison Officer | 2,080 ZMK | -3% |
Client Relations Manager | 8,310 ZMK | +290% |
Client Relationship Executive | 7,160 ZMK | +230% |
Client Relationship Manager | 8,230 ZMK | +280% |
Client Service Analyst | 4,790 ZMK | +120% |
Client Service Representative | 2,260 ZMK | +5% |
Client Strategy Specialist | 4,610 ZMK | +110% |
Contracts Specialist | 3,760 ZMK | +75% |
Customer Care Officer | 2,190 ZMK | +2% |
Customer Care Representative | 2,360 ZMK | +10% |
Customer Center Supervisor | 2,660 ZMK | +24% |
Customer Experience Analyst | 2,820 ZMK | +31% |
Customer Experience Manager | 7,810 ZMK | +260% |
Customer Experience Specialist | 5,230 ZMK | +140% |
Customer Feedback and Insights Analyst | 5,210 ZMK | +140% |
Customer Fulfillment Specialist | 4,500 ZMK | +110% |
Customer Insights Analyst | 4,920 ZMK | +130% |
Customer Journey Analyst | 6,280 ZMK | +190% |
Customer Problem Manager | 4,740 ZMK | +120% |
Customer Relations Manager | 8,100 ZMK | +280% |
Customer Relations Specialist | 4,600 ZMK | +110% |
Customer Relationship Management Implementation Consultant | 7,230 ZMK | +240% |
Customer Retention Specialist | 6,860 ZMK | +220% |
Customer Sales Representative | 2,350 ZMK | +9% |
Customer Sales Support | 2,300 ZMK | +7% |
Customer Service Administration | 2,860 ZMK | +33% |
Customer Service Advisor | 4,790 ZMK | +120% |
Customer Service Agent | 2,180 ZMK | +2% |
Customer Service Associate | 2,150 ZMK | +0% |
Customer Service Coordinator | 2,730 ZMK | +27% |
Customer Service Country Manager | 8,570 ZMK | +300% |
Customer Service Executive | 5,350 ZMK | +150% |
Customer Service Manager | 8,360 ZMK | +290% |
Customer Service Officer | 2,240 ZMK | +4% |
Customer Service Operations Manager | 8,050 ZMK | +270% |
Customer Service Quality Assurance Analyst | 7,440 ZMK | +250% |
Customer Service Representative | 2,190 ZMK | +2% |
Customer Service Sales Support | 2,150 ZMK | +0% |
Customer Service Specialist | 2,330 ZMK | +9% |
Customer Service Supervisor | 3,620 ZMK | +69% |
Customer Service Team Leader | 5,120 ZMK | +140% |
Customer Service Trainer | 3,970 ZMK | +85% |
Customer Service Working Supervisor | 3,790 ZMK | +77% |
Customer Solutions Representative | 5,140 ZMK | +140% |
Customer Success Manager | 7,550 ZMK | +250% |
Customer Success Specialist | 4,890 ZMK | +130% |
Customer Support Agent | 2,170 ZMK | +1% |
Dispute Resolution Specialist | 3,930 ZMK | +83% |
Field Service Representative | 2,330 ZMK | +9% |
Guest Relations Officer | 1,830 ZMK | -15% |
Guest Service Agent | 1,760 ZMK | -18% |
Inbound Call Center Representative | 2,170 ZMK | +1% |
Inbound Sales Representative | 2,180 ZMK | +2% |
Internet Banking Supervisor | 7,000 ZMK | +230% |
Lead Administrator | 4,610 ZMK | +110% |
Live Chat Agent | 2,710 ZMK | +26% |
Logistics Coordinator | 2,500 ZMK | +16% |
Onboarding Specialist | 4,900 ZMK | +130% |
Operations Support Manager | 6,530 ZMK | +200% |
Real Time Analyst | 4,520 ZMK | +110% |
Regional Account Manager | 7,860 ZMK | +270% |
Remote Customer Service Representative | 3,260 ZMK | +52% |
Remote Customer Support Agent | 3,070 ZMK | +43% |
Service Administrator | 3,490 ZMK | +63% |
Service Delivery Manager | 7,620 ZMK | +250% |
Service Writer | 1,920 ZMK | -11% |
Social Media Customer Support Specialist | 4,380 ZMK | +100% |
Sourcing Assistant | 1,690 ZMK | -21% |
Telephone Operator | 1,670 ZMK | -22% |
User Experience Researcher | 5,230 ZMK | +140% |
Vendor Administration Specialist | 2,990 ZMK | +39% |
Voice Of The Customer Analyst | 4,500 ZMK | +110% |
Workforce Manager | 4,940 ZMK | +130% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Zambia is 17% on average across all career fields.
Private Sector | 5,600 ZMK | |
Public Sector | +17% | 6,560 ZMK |
A good and competitive compensation would range anywhere between 1,970 ZMK and 2,240 ZMK. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Call Center Representative in Zambia ranges from 1,100 ZMK to 1,630 ZMK. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary