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Call Center Representative Average Salary in Zambia 2024

How much money does a person working as Call Center Representative make in Zambia?


Average Monthly Salary
2,150 ZMK
( 25,800 ZMK yearly)

LOW
1,100
ZMK
AVERAGE
2,150
ZMK
HIGH
3,310
ZMK
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Call Center Representative in Zambia typically earns around 2,150 ZMK. Salaries range from 1,100 ZMK (lowest) to 3,310 ZMK (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Zambia vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Call Center Representative Pay Scale and Salaries in Zambia

Median and salary distribution Zambia Call Center Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
1,960 ZMK or more
10% of people earn
1,740 to 1,960 ZMK
20% of people earn
1,260 ZMK or less
65% of people earn
1,260 to 1,740 ZMK
Minimum Salary
1,100 ZMK
Median
1,970 ZMK
Maximum
3,310 ZMK




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Call Center Representative in Zambia range from 1,100 ZMK (starting salary) to 3,310 ZMK (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 1,970 ZMK, half of the professionals who work as Call Center Representative in Zambia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Zambia earn less than 1,630 ZMK, while 75% earn more. Similarly, the chart shows that 75% earn less than 2,240 ZMK while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Zambia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,260 ZMK to 1,740 ZMK. About 20% of salaries are below the 1,260 ZMK mark, while 10% fall within the range of 1,740 ZMK to 1,960 ZMK. Only 5% of individuals have salaries exceeding 1,960 ZMK.

Salary Comparison by Years of Experience / Call Center Representative / Zambia

How do experience and age affect pay?

0 - 2 Years
1,230 ZMK
2 - 5 Years+31%
1,600 ZMK
5 - 10 Years+40%
2,250 ZMK
10 - 15 Years+20%
2,700 ZMK
15 - 20 Years+9%
2,930 ZMK
20+ Years+8%
3,160 ZMK
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Zambia Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 1,230 ZMK.

While someone with an experience level between two and five years is expected to earn 1,600 ZMK, 31% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 2,250 ZMK, 40% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,700 ZMK, 20% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 2,930 ZMK, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 3,160 ZMK, 8% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Call Center Representative / Zambia

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

High School
1,410 ZMK
Certificate or Diploma+47%
2,070 ZMK
Bachelor's Degree+53%
3,170 ZMK
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Zambia Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 1,410 ZMK.


Level 2: Certificate or Diploma

At this level, the average salary becomes 2,070 ZMK, 47% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 3,170 ZMK, 53% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Call Center Representative / Zambia

Salary comparison by gender Zambia Call Center Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Zambia, the average difference between the salary of male and female employees is 13%.

Male
2,010 ZMK
Female+15%
2,300 ZMK
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Zambia for all Careers

Salary comparison by gender monthly Zambia
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Average Annual Salary Increment Percentage / Call Center Representative / Zambia

How much are annual salary increments in Zambia for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Zambia are likely to observe a salary increase of approximately 6% every 28 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.

Annual Salary Increment Rate Zambia Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Zambia / All Professions

Annual Salary Increment Rate Zambia
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Zambia is 2%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Call Center Representative / Zambia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Zambia Call Center Representative
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65% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 35% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
35%
No Bonus
65%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Zambia


12 ZMK per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Zambia is 12 ZMK.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Zambia is 6 ZMK. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative2,810 ZMK+31%
Account Service Representative2,710 ZMK+26%
Business Support Specialist3,720 ZMK+73%
Call Center Advisor2,940 ZMK+37%
Call Center Duty Manager3,820 ZMK+78%
Call Center Manager7,540 ZMK+250%
Call Center Quality Analyst4,550 ZMK+110%
Call Center Representative2,150 ZMK+0%
Call Center Scheduler2,600 ZMK+21%
Call Center Scheduling Manager3,920 ZMK+83%
Call Center Supervisor3,140 ZMK+46%
Call Center Team Leader3,790 ZMK+77%
Call Center Technology Specialist4,650 ZMK+120%
Chatbot Copywriter3,750 ZMK+75%
Chatbot Deployment Specialist4,260 ZMK+98%
Chatbot Marketing Specialist5,170 ZMK+140%
Chief Customer Experience and Success Officer8,450 ZMK+290%
Client Engagement Specialest4,220 ZMK+97%
Client Executive3,280 ZMK+53%
Client Liaison Officer2,080 ZMK-3%
Client Relations Manager8,310 ZMK+290%
Client Relationship Executive7,160 ZMK+230%
Client Relationship Manager8,230 ZMK+280%
Client Service Analyst4,790 ZMK+120%
Client Service Representative2,260 ZMK+5%
Client Strategy Specialist4,610 ZMK+110%
Contracts Specialist3,760 ZMK+75%
Customer Care Officer2,190 ZMK+2%
Customer Care Representative2,360 ZMK+10%
Customer Center Supervisor2,660 ZMK+24%
Customer Experience Analyst2,820 ZMK+31%
Customer Experience Manager7,810 ZMK+260%
Customer Experience Specialist5,230 ZMK+140%
Customer Feedback and Insights Analyst5,210 ZMK+140%
Customer Fulfillment Specialist4,500 ZMK+110%
Customer Insights Analyst4,920 ZMK+130%
Customer Journey Analyst6,280 ZMK+190%
Customer Problem Manager4,740 ZMK+120%
Customer Relations Manager8,100 ZMK+280%
Customer Relations Specialist4,600 ZMK+110%
Customer Relationship Management Implementation Consultant7,230 ZMK+240%
Customer Retention Specialist6,860 ZMK+220%
Customer Sales Representative2,350 ZMK+9%
Customer Sales Support2,300 ZMK+7%
Customer Service Administration2,860 ZMK+33%
Customer Service Advisor4,790 ZMK+120%
Customer Service Agent2,180 ZMK+2%
Customer Service Associate2,150 ZMK+0%
Customer Service Coordinator2,730 ZMK+27%
Customer Service Country Manager8,570 ZMK+300%
Customer Service Executive5,350 ZMK+150%
Customer Service Manager8,360 ZMK+290%
Customer Service Officer2,240 ZMK+4%
Customer Service Operations Manager8,050 ZMK+270%
Customer Service Quality Assurance Analyst7,440 ZMK+250%
Customer Service Representative2,190 ZMK+2%
Customer Service Sales Support2,150 ZMK+0%
Customer Service Specialist2,330 ZMK+9%
Customer Service Supervisor3,620 ZMK+69%
Customer Service Team Leader5,120 ZMK+140%
Customer Service Trainer3,970 ZMK+85%
Customer Service Working Supervisor3,790 ZMK+77%
Customer Solutions Representative5,140 ZMK+140%
Customer Success Manager7,550 ZMK+250%
Customer Success Specialist4,890 ZMK+130%
Customer Support Agent2,170 ZMK+1%
Dispute Resolution Specialist3,930 ZMK+83%
Field Service Representative2,330 ZMK+9%
Guest Relations Officer1,830 ZMK-15%
Guest Service Agent1,760 ZMK-18%
Inbound Call Center Representative2,170 ZMK+1%
Inbound Sales Representative2,180 ZMK+2%
Internet Banking Supervisor7,000 ZMK+230%
Lead Administrator4,610 ZMK+110%
Live Chat Agent2,710 ZMK+26%
Logistics Coordinator2,500 ZMK+16%
Onboarding Specialist4,900 ZMK+130%
Operations Support Manager6,530 ZMK+200%
Real Time Analyst4,520 ZMK+110%
Regional Account Manager7,860 ZMK+270%
Remote Customer Service Representative3,260 ZMK+52%
Remote Customer Support Agent3,070 ZMK+43%
Service Administrator3,490 ZMK+63%
Service Delivery Manager7,620 ZMK+250%
Service Writer1,920 ZMK-11%
Social Media Customer Support Specialist4,380 ZMK+100%
Sourcing Assistant1,690 ZMK-21%
Telephone Operator1,670 ZMK-22%
User Experience Researcher5,230 ZMK+140%
Vendor Administration Specialist2,990 ZMK+39%
Voice Of The Customer Analyst4,500 ZMK+110%
Workforce Manager4,940 ZMK+130%

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Zambia is 17% on average across all career fields.

Private Sector
5,600 ZMK
Public Sector+17%
6,560 ZMK
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Zambia?

A good and competitive compensation would range anywhere between 1,970 ZMK and 2,240 ZMK. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Zambia ranges from 1,100 ZMK to 1,630 ZMK. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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