Customer Service and Call Center Average Salaries in Zimbabwe 2023
How much money does a person working in Customer Service and Call Center make in Zimbabwe?
LOW
58,100
ZWD AVERAGE
149,000
ZWD HIGH
323,000
ZWD
A person working in Customer Service and Call Center in Zimbabwe typically earns around 149,000 ZWD per month. Salaries range from 58,100 ZWD (lowest average) to 323,000 ZWD (highest average, actual maximum salary is higher).
This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
| Job Title | Average Salary |
| Business Support Specialist | 138,000 ZWD |
| Call Center Advisor | 108,000 ZWD |
| Call Center Manager | 276,000 ZWD |
| Call Center Quality Analyst | 166,000 ZWD |
| Call Center Representative | 78,400 ZWD |
| Call Center Scheduler | 95,000 ZWD |
| Call Center Scheduling Manager | 130,000 ZWD |
| Call Center Supervisor | 113,000 ZWD |
| Call Center Team Leader | 139,000 ZWD |
| Client Engagement Specialest | 151,000 ZWD |
| Client Executive | 118,000 ZWD |
| Client Liaison Officer | 77,800 ZWD |
| Client Relations Manager | 294,000 ZWD |
| Client Service Analyst | 172,000 ZWD |
| Client Service Representative | 83,200 ZWD |
| Client Strategy Specialist | 166,000 ZWD |
| Contracts Specialist | 127,000 ZWD |
| Customer Care Representative | 78,500 ZWD |
| Customer Experience Analyst | 98,100 ZWD |
| Customer Experience Manager | 301,000 ZWD |
| Customer Experience Specialist | 182,000 ZWD |
| Customer Fulfillment Specialist | 173,000 ZWD |
| Customer Insights Analyst | 172,000 ZWD |
| Customer Problem Manager | 184,000 ZWD |
| Customer Service Advisor | 187,000 ZWD |
| Customer Service Associate | 81,100 ZWD |
| Customer Service Executive | 197,000 ZWD |
| Customer Service Manager | 279,000 ZWD |
| Customer Service Officer | 79,300 ZWD |
| Customer Service Representative | 80,900 ZWD |
| Customer Service Supervisor | 123,000 ZWD |
| Customer Service Team Leader | 189,000 ZWD |
| Customer Service Trainer | 147,000 ZWD |
| Customer Success Manager | 284,000 ZWD |
| Customer Success Specialist | 171,000 ZWD |
| Dispute Resolution Specialist | 151,000 ZWD |
| Guest Service Agent | 63,600 ZWD |
| Inbound Sales Representative | 79,600 ZWD |
| Internet Banking Supervisor | 263,000 ZWD |
| Logistics Coordinator | 91,900 ZWD |
| Operations Support Manager | 255,000 ZWD |
| Real Time Analyst | 161,000 ZWD |
| Regional Account Manager | 282,000 ZWD |
| Service Delivery Manager | 279,000 ZWD |
| Service Writer | 70,900 ZWD |
| Sourcing Assistant | 58,500 ZWD |
| Telephone Operator | 60,400 ZWD |
| Vendor Administration Specialist | 99,000 ZWD |
| Workforce Manager | 167,000 ZWD |
Customer Service and Call Center Jobs Salary Distribution in Zimbabwe
The median, the maximum, the minimum, and the range
Salary Range
Customer Service and Call Center salaries in Zimbabwe range from 58,100 ZWD per month (minimum average salary) to 323,000 ZWD per month (maximum average salary, actual maximum is higher).
Median Salary
The median salary is 160,000 ZWD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 160,000 ZWD while the other half are earning more than 160,000 ZWD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Percentiles
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 98,300 ZWD while 75% of them are earning more than 98,300 ZWD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 261,000 ZWD while 25% are earning more than 261,000 ZWD.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
Salary Comparison by Years of Experience
How does a person's salary progress over time?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.
Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
Salary Comparison By Education
How does the education level affect your salary?
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Zimbabwe costs anywhere from 1,080,000 Zimbabwe Dollar(s) to 3,250,000 Zimbabwe Dollar(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Customer Service and Call Center Salary Comparison By Gender
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in Zimbabwe who work in Customer Service and Call Center earn 13% more than their female counterparts on average.
| Male | 157,000 ZWD | |
| Female | -11% | 140,000 ZWD |
Salary Comparison By Gender in Zimbabwe for all Careers
Customer Service and Call Center Average Annual Salary Increment Percentage in Zimbabwe
How much are annual salary increments in Zimbabwe for Customer Service and Call Center professionals? How often do employees get salary raises?
Customer Service and Call Center
Customer Service and Call Center professionals in Zimbabwe are likely to observe a salary increase of approximately 4% every 28 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.
Zimbabwe / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Annual Increment Rate By Industry 2022
| Banking | 9% | |
| Energy | 9% | |
| Information Technology | 9% | |
| Healthcare | 9% | |
| Travel | 9% | |
| Construction | 9% | |
| Education | 9% |
Listed above are the average annual increase rates for each industry in Zimbabwe for the year 2022. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Customer Service and Call Center Bonus and Incentive Rates in Zimbabwe
How much and how often are bonuses being awarded?
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
61% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 39% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
| Received Bonus | 39% | |
| No Bonus | 61% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Customer Service and Call Center Hourly Average Wage in Zimbabwe
860 ZWD per hourThe average hourly wage (pay per hour) in Zimbabwe is 860 ZWD. This means that the average person in Zimbabwe earns approximately 860 ZWD for every worked hour.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
Customer Service and Call Center VS Other Jobs
The average salary for Customer Service and Call Center is 31% less than that of All Jobs.
Salary Comparison By City
| City | Average Salary |
| Bulawayo | 150,000 ZWD |
| Harare | 157,000 ZWD |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Zimbabwe earn 25% more than their private sector counterparts on average across all sectors.
| Private Sector | 193,000 ZWD | |
| Public Sector | +25% | 241,000 ZWD |
