A person working in Customer Service and Call Center in Botswana typically earns around 10,400 BWP per month. Salaries range from 6,120 BWP (lowest average) to 15,300 BWP (highest average, actual maximum salary is higher).
This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
|Job Title||Average Salary|
|Business Support Specialist||11,200 BWP|
|Call Center Advisor||9,660 BWP|
|Call Center Manager||14,000 BWP|
|Call Center Quality Analyst||12,400 BWP|
|Call Center Representative||8,070 BWP|
|Call Center Scheduler||9,510 BWP|
|Call Center Scheduling Manager||11,000 BWP|
|Call Center Supervisor||9,940 BWP|
|Call Center Team Leader||9,820 BWP|
|Client Engagement Specialest||11,400 BWP|
|Client Executive||10,200 BWP|
|Client Liaison Officer||9,560 BWP|
|Client Relations Manager||14,200 BWP|
|Client Service Analyst||12,100 BWP|
|Client Service Representative||7,810 BWP|
|Client Strategy Specialist||11,500 BWP|
|Contracts Specialist||11,200 BWP|
|Customer Care Representative||8,040 BWP|
|Customer Experience Analyst||10,100 BWP|
|Customer Experience Manager||11,800 BWP|
|Customer Experience Specialist||11,600 BWP|
|Customer Fulfillment Specialist||10,400 BWP|
|Customer Insights Analyst||11,900 BWP|
|Customer Problem Manager||12,600 BWP|
|Customer Service Advisor||9,450 BWP|
|Customer Service Associate||9,230 BWP|
|Customer Service Executive||13,100 BWP|
|Customer Service Manager||16,200 BWP|
|Customer Service Officer||9,030 BWP|
|Customer Service Representative||8,050 BWP|
|Customer Service Supervisor||8,380 BWP|
|Customer Service Team Leader||9,470 BWP|
|Customer Service Trainer||11,600 BWP|
|Customer Success Manager||13,000 BWP|
|Customer Success Specialist||11,400 BWP|
|Dispute Resolution Specialist||11,700 BWP|
|Guest Service Agent||7,850 BWP|
|Inbound Sales Representative||8,740 BWP|
|Internet Banking Supervisor||13,400 BWP|
|Logistics Coordinator||9,770 BWP|
|Operations Support Manager||13,000 BWP|
|Real Time Analyst||11,900 BWP|
|Regional Account Manager||13,700 BWP|
|Service Delivery Manager||13,700 BWP|
|Service Writer||7,690 BWP|
|Sourcing Assistant||6,540 BWP|
|Telephone Operator||7,080 BWP|
|Vendor Administration Specialist||9,620 BWP|
|Workforce Manager||11,900 BWP|
Customer Service and Call Center salaries in Botswana range from 6,120 BWP per month (minimum average salary) to 15,300 BWP per month (maximum average salary, actual maximum is higher).
The median salary is 9,540 BWP per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 9,540 BWP while the other half are earning more than 9,540 BWP. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 7,050 BWP while 75% of them are earning more than 7,050 BWP. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 11,400 BWP while 25% are earning more than 11,400 BWP.
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.
Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
A Master's degree program or any post-graduate program in Botswana costs anywhere from 59,200 Pula(s) to 178,000 Pula(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 11% more than their female counterparts.
Where can you get paid more, working for a private company or for the government? Public sector employees in Botswana earn 11% more than their private sector counterparts.
|Average Salary 2016|
|Average Salary 2017||+4%|
|Average Salary 2018||+1%|
|Average Salary 2019||+2%|
Customer Service and Call Center salaries in Botswana are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The average salary for Customer Service and Call Center is 12% less than that of All Jobs.