HOME COMPARE YOUR SALARY COST OF LIVING CALCULATOR
Home
Compare Your Salary
Average Salaries
Best Paying Jobs
Salary Increase Letter
Career Articles
Cost of Living Calculator

Customer Service and Call Center Average Salaries in Botswana 2020

How much money does a person working in Customer Service and Call Center make in Botswana?


Average Monthly Salary
10,400 BWP
( 124,000 BWP yearly)

LOW
6,120
BWP
AVERAGE
10,400
BWP
HIGH
15,300
BWP

A person working in Customer Service and Call Center in Botswana typically earns around 10,400 BWP per month. Salaries range from 6,120 BWP (lowest average) to 15,300 BWP (highest average, actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist11,200 BWP
Call Center Advisor9,660 BWP
Call Center Manager14,000 BWP
Call Center Quality Analyst12,400 BWP
Call Center Representative8,070 BWP
Call Center Scheduler9,510 BWP
Call Center Scheduling Manager11,000 BWP
Call Center Supervisor9,940 BWP
Call Center Team Leader9,820 BWP
Client Engagement Specialest11,400 BWP
Client Executive10,200 BWP
Client Liaison Officer9,560 BWP
Client Relations Manager14,200 BWP
Client Service Analyst12,100 BWP
Client Service Representative7,810 BWP
Client Strategy Specialist11,500 BWP
Contracts Specialist11,200 BWP
Customer Care Representative8,040 BWP
Customer Experience Analyst10,100 BWP
Customer Experience Manager11,800 BWP
Customer Experience Specialist11,600 BWP
Customer Fulfillment Specialist10,400 BWP
Customer Insights Analyst11,900 BWP
Customer Problem Manager12,600 BWP
Customer Service Advisor9,450 BWP
Customer Service Associate9,230 BWP
Customer Service Executive13,100 BWP
Customer Service Manager16,200 BWP
Customer Service Officer9,030 BWP
Customer Service Representative8,050 BWP
Customer Service Supervisor8,380 BWP
Customer Service Team Leader9,470 BWP
Customer Service Trainer11,600 BWP
Customer Success Manager13,000 BWP
Customer Success Specialist11,400 BWP
Dispute Resolution Specialist11,700 BWP
Guest Service Agent7,850 BWP
Inbound Sales Representative8,740 BWP
Internet Banking Supervisor13,400 BWP
Logistics Coordinator9,770 BWP
Operations Support Manager13,000 BWP
Real Time Analyst11,900 BWP
Regional Account Manager13,700 BWP
Service Delivery Manager13,700 BWP
Service Writer7,690 BWP
Sourcing Assistant6,540 BWP
Telephone Operator7,080 BWP
Vendor Administration Specialist9,620 BWP
Workforce Manager11,900 BWP

Customer Service and Call Center Jobs Salary Distribution in Botswana

Median and salary distribution monthly Botswana Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/botswana/customer-service-and-call-center/median-and-salary-distribution-monthly-botswana-customer-service-and-call-center.jpg

The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Botswana range from 6,120 BWP per month (minimum average salary) to 15,300 BWP per month (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 9,540 BWP per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 9,540 BWP while the other half are earning more than 9,540 BWP. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 7,050 BWP while 75% of them are earning more than 7,050 BWP. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 11,400 BWP while 25% are earning more than 11,400 BWP.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Botswana costs anywhere from 59,200 Pula(s) to 178,000 Pula(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender monthly Botswana Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/botswana/customer-service-and-call-center/salary-comparison-by-gender-monthly-botswana-customer-service-and-call-center.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 11% more than their female counterparts.

Female
9,700 BWP
Male+11%
10,800 BWP
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Botswana for all Careers

Salary comparison by gender monthly Botswana
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/botswana/salary-comparison-by-gender-monthly-botswana.jpg

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Botswana
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/botswana/public-vs-private-sector-salaries-monthly-botswana.jpg

Where can you get paid more, working for a private company or for the government? Public sector employees in Botswana earn 11% more than their private sector counterparts.

Private Sector
11,100 BWP
Public Sector+11%
12,300 BWP
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center Salary Forecast and Trend in Botswana

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Botswana Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/botswana/customer-service-and-call-center/salary-trends-and-forecast-monthly-botswana-customer-service-and-call-center.jpg
Average Salary 2016
9,540 BWP
Average Salary 2017+4%
9,890 BWP
Average Salary 2018+1%
10,000 BWP
Average Salary 2019+2%
10,200 BWP
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center salaries in Botswana are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service and Call Center Hourly Average Wage in Botswana


60 BWP per hour

The average hourly wage (pay per hour) in Botswana is 60 BWP. This means that the average person in Botswana earns approximately 60 BWP for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly Botswana
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/botswana/customer-service-and-call-center/salary-comparison-between-customer-service-and-call-center-and-customer-service-and-call-center-monthly-botswana.jpg

The average salary for Customer Service and Call Center is 12% less than that of All Jobs.

Salary Comparison By City

CityAverage Salary
Gaborone12,800 BWP
0 - 0

Cost of Living Calculator

Salary Calculator

Salary Increase Letters

Cost of Living Comparison

Career Articles

Best Paying Jobs
HomePrivacy PolicySalary Comparison

©Salary Explorer 2018