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Customer Service Manager Average Salary in Brazil 2020

How much money does a Customer Service Manager make in Brazil?


Average Monthly Salary
14,600 BRL
( 175,000 BRL yearly)

LOW
7,170
BRL
AVERAGE
14,600
BRL
HIGH
22,800
BRL

A person working as a Customer Service Manager in Brazil typically earns around 14,600 BRL per month. Salaries range from 7,170 BRL (lowest) to 22,800 BRL (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Manager Salary Distribution in Brazil

Median and salary distribution monthly Brazil Customer Service Manager
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Manager salaries in Brazil range from 7,170 BRL per month (minimum salary) to 22,800 BRL per month (maximum salary).

  • Median Salary

    The median salary is 14,900 BRL per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 14,900 BRL while the other half are earning more than 14,900 BRL. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 9,940 BRL while 75% of them are earning more than 9,940 BRL. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 19,200 BRL while 25% are earning more than 19,200 BRL.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Manager Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Brazil Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.

A Customer Service Manager with less than two years of experience makes approximately 8,500 BRL per month.

While someone with an experience level between two and five years is expected to earn 10,900 BRL per month, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 15,100 BRL per month, 38% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 18,700 BRL per month, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 20,000 BRL per month, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 21,300 BRL per month, 7% more than people with fifteen to twenty years of experience.


Customer Service Manager average salary change by experience in Brazil

0 - 2 Years
8,500 BRL
2 - 5 Years+29%
10,900 BRL
5 - 10 Years+38%
15,100 BRL
10 - 15 Years+24%
18,700 BRL
15 - 20 Years+7%
20,000 BRL
20+ Years+7%
21,300 BRL
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Manager Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.

Salary comparison by education level monthly Brazil Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Manager is 10,600 BRL per month.

While someone with a Certificate or Diploma gets a salary of 12,200 BRL per month, 15% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 16,400 BRL per month, 35% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 20,600 BRL per month, 26% more than someone with Bachelor's Degree.


Customer Service Manager average salary difference by education level in Brazil

High School
10,600 BRL
Certificate or Diploma+15%
12,200 BRL
Bachelor's Degree+35%
16,400 BRL
Master's Degree+26%
20,600 BRL
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Brazil costs anywhere from 56,600 Brazilian Real(s) to 170,000 Brazilian Real(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Manager Salary Comparison By Gender

Salary comparison by gender monthly Brazil Customer Service Manager
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Brazil earn 14% more than their female counterparts.

Female
13,500 BRL
Male+14%
15,300 BRL
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Brazil for all Careers

Salary comparison by gender monthly Brazil
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Customer Service Manager Average Annual Salary Increment Percentage in Brazil

How much are annual salary increments in Brazil for Customer Service Manager(s)? How often do employees get salary raises?

Customer Service Manager

Customer Service Manager(s) in Brazil are likely to observe a salary increase of approximately 12% every 18 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.

Annual Salary Increment Rate Brazil Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Brazil / All Professions

Annual Salary Increment Rate Brazil
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Brazil is 7%.

Annual Increment Rate By Industry 2019

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Listed above are the average annual increase rates for each industry in Brazil for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Manager Bonus and Incentive Rates in Brazil

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Brazil Customer Service Manager
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A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

18% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 82% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
82%
No Bonus
18%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Brazil
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Manager employees in Brazil earn 6% more than their private sector counterparts.

Private Sector
11,000 BRL
Public Sector+6%
11,700 BRL
Percentage increase and decrease are relative to the previous value

Customer Service Manager Salary Trend and Forecast in Brazil

How are Customer Service Manager salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Brazil Customer Service Manager
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Average Salary 2016
13,000 BRL
Average Salary 2017+4%
13,500 BRL
Average Salary 2018+3%
13,800 BRL
Average Salary 2019+2%
14,100 BRL
Percentage increase and decrease are relative to the previous value

Customer Service Manager salaries in Brazil are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Manager Average Hourly Wage in Brazil


84 BRL per hour

The average hourly wage (pay per hour) in Brazil is 84 BRL. This means that the average Customer Service Manager in Brazil earns approximately 84 BRL for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Manager VS Other Jobs

Salary Comparison Between Customer Service Manager and Customer Service and Call Center monthly Brazil
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The average salary for Customer Service Manager is 47% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist10,200 BRL-30%
Call Center Advisor9,570 BRL-35%
Call Center Manager13,800 BRL-6%
Call Center Quality Analyst12,100 BRL-17%
Call Center Representative7,890 BRL-46%
Call Center Scheduler9,310 BRL-36%
Call Center Scheduling Manager9,790 BRL-33%
Call Center Supervisor9,370 BRL-36%
Call Center Team Leader9,660 BRL-34%
Client Engagement Specialest10,800 BRL-26%
Client Executive9,660 BRL-34%
Client Liaison Officer9,810 BRL-33%
Client Relations Manager12,900 BRL-12%
Client Service Analyst11,500 BRL-21%
Client Service Representative7,740 BRL-47%
Client Strategy Specialist11,000 BRL-25%
Contracts Specialist10,400 BRL-29%
Customer Care Representative7,970 BRL-46%
Customer Experience Analyst9,900 BRL-32%
Customer Experience Manager10,500 BRL-28%
Customer Experience Specialist10,300 BRL-30%
Customer Fulfillment Specialist10,200 BRL-30%
Customer Insights Analyst11,700 BRL-20%
Customer Problem Manager11,400 BRL-22%
Customer Service Advisor9,570 BRL-35%
Customer Service Associate9,610 BRL-34%
Customer Service Executive11,700 BRL-20%
Customer Service Manager14,600 BRL-0%
Customer Service Officer8,320 BRL-43%
Customer Service Representative8,040 BRL-45%
Customer Service Supervisor7,830 BRL-46%
Customer Service Team Leader9,460 BRL-35%
Customer Service Trainer10,500 BRL-28%
Customer Success Manager12,300 BRL-16%
Customer Success Specialist11,300 BRL-23%
Dispute Resolution Specialist10,300 BRL-30%
Guest Service Agent7,540 BRL-48%
Inbound Sales Representative7,700 BRL-47%
Internet Banking Supervisor12,500 BRL-15%
Logistics Coordinator8,780 BRL-40%
Operations Support Manager13,200 BRL-10%
Real Time Analyst11,100 BRL-24%
Regional Account Manager12,900 BRL-12%
Service Delivery Manager13,400 BRL-8%
Service Writer7,680 BRL-47%
Sourcing Assistant5,730 BRL-61%
Telephone Operator6,800 BRL-54%
Vendor Administration Specialist8,550 BRL-42%
Workforce Manager12,100 BRL-17%

Salary Comparison By City

CityAverage Salary
Aracaju13,800 BRL
Belem15,800 BRL
Belo Horizonte15,300 BRL
Brasilia15,900 BRL
Campinas15,100 BRL
Cuiaba14,400 BRL
Curitiba15,500 BRL
Fortaleza16,900 BRL
Goiania16,000 BRL
Joao Pessoa14,500 BRL
Londrina13,800 BRL
Macapa13,100 BRL
Maceio14,300 BRL
Manaus15,400 BRL
Maringa13,500 BRL
Natal15,000 BRL
Petrolina and Juazeiro12,300 BRL
Porto Alegre14,800 BRL
Recife15,900 BRL
Rio de Janeiro17,200 BRL
Salvador16,300 BRL
Santos13,500 BRL
Sao Luis15,600 BRL
Sao Paulo17,000 BRL
Teresina14,300 BRL
Vale do Aco14,100 BRL
Vitoria12,900 BRL
10000 - 1

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