Customer Service Manager Average Salary in Brazil 2020
How much money does a Customer Service Manager make in Brazil?
LOW
5,620
BRL AVERAGE
11,500
BRL HIGH
17,900
BRL
A person working as a Customer Service Manager in Brazil typically earns around 11,500 BRL per month. Salaries range from 5,620 BRL (lowest) to 17,900 BRL (highest).
This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Salary Distribution in Brazil
The median, the maximum, the minimum, and the range
Salary Range
Customer Service Manager salaries in Brazil range from 5,620 BRL per month (minimum salary) to 17,900 BRL per month (maximum salary).
Median Salary
The median salary is 11,700 BRL per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 11,700 BRL while the other half are earning more than 11,700 BRL. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Percentiles
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 7,790 BRL while 75% of them are earning more than 7,790 BRL. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 15,100 BRL while 25% are earning more than 15,100 BRL.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
Customer Service Manager Salary Comparison by Years of Experience
How does experience and age affect your pay?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.
A Customer Service Manager with less than two years of experience makes approximately 6,660 BRL per month.
While someone with an experience level between two and five years is expected to earn 8,560 BRL per month, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 11,800 BRL per month, 38% more than someone with two to five years of experience.
Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 14,600 BRL per month, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 15,700 BRL per month, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 16,700 BRL per month, 7% more than people with fifteen to twenty years of experience.
Customer Service Manager average salary change by experience in Brazil
| 0 - 2 Years | 6,660 BRL | |
| 2 - 5 Years | +29% | 8,560 BRL |
| 5 - 10 Years | +38% | 11,800 BRL |
| 10 - 15 Years | +24% | 14,600 BRL |
| 15 - 20 Years | +7% | 15,700 BRL |
| 20+ Years | +7% | 16,700 BRL |
Typical Salary Progress for Most Careers
Customer Service Manager Salary Comparison By Education
How do education levels affect salaries?
Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Customer Service Manager is 8,320 BRL per month.
While someone with a Certificate or Diploma gets a salary of 9,540 BRL per month, 15% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 12,900 BRL per month, 35% more than someone with a Certificate or Diploma.
Professionals who hold a Master's Degree are rewarded with an average salary of 16,200 BRL per month, 26% more than someone with Bachelor's Degree.
Customer Service Manager average salary difference by education level in Brazil
| High School | 8,320 BRL | |
| Certificate or Diploma | +15% | 9,540 BRL |
| Bachelor's Degree | +35% | 12,900 BRL |
| Master's Degree | +26% | 16,200 BRL |
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Brazil costs anywhere from 42,800 Brazilian Real(s) to 128,000 Brazilian Real(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Customer Service Manager Salary Comparison By Gender
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Brazil earn 10% more than their female counterparts on average.
| Male | 11,900 BRL | |
| Female | -9% | 10,800 BRL |
Salary Comparison By Gender in Brazil for all Careers
Customer Service Manager Average Annual Salary Increment Percentage in Brazil
How much are annual salary increments in Brazil for Customer Service Manager(s)? How often do employees get salary raises?
Customer Service Manager
Customer Service Manager(s) in Brazil are likely to observe a salary increase of approximately 12% every 18 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.
Brazil / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Annual Increment Rate By Industry 2019
| Banking | 3% | |
| Energy | 6% | |
| Information Technology | 9% | |
| Healthcare | 3% | |
| Travel | 6% | |
| Construction | 9% | |
| Education | 3% |
Listed above are the average annual increase rates for each industry in Brazil for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Customer Service Manager Bonus and Incentive Rates in Brazil
How much and how often are bonuses being awarded?
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A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
18% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 82% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.
| Received Bonus | 82% | |
| No Bonus | 18% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Customer Service Manager Average Hourly Wage in Brazil
66 BRL per hourThe average hourly wage (pay per hour) in Brazil is 66 BRL. This means that the average Customer Service Manager in Brazil earns approximately 66 BRL for every worked hour.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
Customer Service Manager VS Other Jobs
The average salary for Customer Service Manager is 95% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Business Support Specialist | 5,240 BRL |  -54% |
| Call Center Advisor | 4,180 BRL | -64% |
| Call Center Manager | 11,000 BRL | -4% |
| Call Center Quality Analyst | 6,370 BRL | -44% |
| Call Center Representative | 3,280 BRL | -71% |
| Call Center Scheduler | 3,920 BRL | -66% |
| Call Center Scheduling Manager | 5,300 BRL | -54% |
| Call Center Supervisor | 4,410 BRL | -62% |
| Call Center Team Leader | 5,590 BRL | -51% |
| Client Engagement Specialest | 5,930 BRL | -48% |
| Client Executive | 4,550 BRL | -60% |
| Client Liaison Officer | 3,210 BRL | -72% |
| Client Relations Manager | 11,600 BRL |  +1% |
| Client Service Analyst | 6,490 BRL | -43% |
| Client Service Representative | 3,220 BRL | -72% |
| Client Strategy Specialist | 6,820 BRL | -41% |
| Contracts Specialist | 5,330 BRL | -54% |
| Customer Care Representative | 3,320 BRL | -71% |
| Customer Experience Analyst | 4,260 BRL | -63% |
| Customer Experience Manager | 11,200 BRL | -2% |
| Customer Experience Specialist | 7,060 BRL | -38% |
| Customer Fulfillment Specialist | 6,630 BRL | -42% |
| Customer Insights Analyst | 7,160 BRL | -38% |
| Customer Problem Manager | 6,940 BRL | -39% |
| Customer Service Advisor | 7,290 BRL | -36% |
| Customer Service Associate | 3,380 BRL | -71% |
| Customer Service Executive | 7,410 BRL | -35% |
| Customer Service Manager | 11,500 BRL | +0% |
| Customer Service Officer | 3,280 BRL | -71% |
| Customer Service Representative | 3,280 BRL | -71% |
| Customer Service Supervisor | 4,820 BRL | -58% |
| Customer Service Team Leader | 7,570 BRL | -34% |
| Customer Service Trainer | 5,800 BRL | -49% |
| Customer Success Manager | 10,600 BRL | -8% |
| Customer Success Specialist | 6,950 BRL | -39% |
| Dispute Resolution Specialist | 5,560 BRL | -52% |
| Guest Service Agent | 2,700 BRL | -76% |
| Inbound Sales Representative | 3,090 BRL | -73% |
| Internet Banking Supervisor | 10,200 BRL | -11% |
| Logistics Coordinator | 3,460 BRL | -70% |
| Operations Support Manager | 9,950 BRL | -13% |
| Real Time Analyst | 6,240 BRL | -46% |
| Regional Account Manager | 10,900 BRL | -5% |
| Service Delivery Manager | 11,500 BRL | +0% |
| Service Writer | 2,840 BRL | -75% |
| Sourcing Assistant | 2,250 BRL | -80% |
| Telephone Operator | 2,570 BRL | -78% |
| Vendor Administration Specialist | 4,040 BRL | -65% |
| Workforce Manager | 7,170 BRL | -37% |
Salary Comparison By City
| City | Average Salary |
| Aracaju | 10,800 BRL |
| Belem | 12,400 BRL |
| Belo Horizonte | 12,000 BRL |
| Brasilia | 12,400 BRL |
| Campinas | 11,800 BRL |
| Cuiaba | 11,300 BRL |
| Curitiba | 12,100 BRL |
| Fortaleza | 13,200 BRL |
| Goiania | 12,500 BRL |
| Joao Pessoa | 11,300 BRL |
| Londrina | 10,800 BRL |
| Macapa | 10,300 BRL |
| Maceio | 11,200 BRL |
| Manaus | 12,000 BRL |
| Maringa | 10,600 BRL |
| Natal | 11,800 BRL |
| Petrolina and Juazeiro | 9,680 BRL |
| Porto Alegre | 11,600 BRL |
| Recife | 12,500 BRL |
| Rio de Janeiro | 13,500 BRL |
| Salvador | 12,800 BRL |
| Santos | 10,600 BRL |
| Sao Luis | 12,200 BRL |
| Sao Paulo | 13,400 BRL |
| Teresina | 11,200 BRL |
| Vale do Aco | 11,000 BRL |
| Vitoria | 10,100 BRL |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Brazil earn 6% more than their private sector counterparts on average across all sectors.
| Private Sector | 8,330 BRL | |
| Public Sector | +6% | 8,850 BRL |
