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Customer Service Manager Average Salary in Brazil 2024

How much money does a person working as Customer Service Manager make in Brazil?


Average Monthly Salary
11,500 BRL
( 138,000 BRL yearly)

LOW
5,620
BRL
AVERAGE
11,500
BRL
HIGH
17,900
BRL
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Manager in Brazil typically earns around 11,500 BRL. Salaries range from 5,620 BRL (lowest) to 17,900 BRL (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Brazil vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Manager Pay Scale and Salaries in Brazil

Median and salary distribution Brazil Customer Service Manager monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
10,600 BRL or more
10% of people earn
9,390 to 10,600 BRL
20% of people earn
6,670 BRL or less
65% of people earn
6,670 to 9,390 BRL
Minimum Salary
5,620 BRL
Median
10,700 BRL
Maximum
17,900 BRL




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Manager in Brazil range from 5,620 BRL (starting salary) to 17,900 BRL (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 10,700 BRL, half of the professionals who work as Customer Service Manager in Brazil earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Brazil earn less than 8,750 BRL, while 75% earn more. Similarly, the chart shows that 75% earn less than 12,200 BRL while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Brazil compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 6,670 BRL to 9,390 BRL. About 20% of salaries are below the 6,670 BRL mark, while 10% fall within the range of 9,390 BRL to 10,600 BRL. Only 5% of individuals have salaries exceeding 10,600 BRL.

Salary Comparison by Years of Experience / Customer Service Manager / Brazil

How do experience and age affect pay?

0 - 2 Years
6,660 BRL
2 - 5 Years+29%
8,560 BRL
5 - 10 Years+38%
11,800 BRL
10 - 15 Years+24%
14,600 BRL
15 - 20 Years+7%
15,700 BRL
20+ Years+7%
16,700 BRL
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Brazil Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 6,660 BRL.

While someone with an experience level between two and five years is expected to earn 8,560 BRL, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 11,800 BRL, 38% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 14,600 BRL, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 15,700 BRL, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 16,700 BRL, 7% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Manager / Brazil

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.

High School
8,320 BRL
Certificate or Diploma+15%
9,540 BRL
Bachelor's Degree+35%
12,900 BRL
Master's Degree+26%
16,200 BRL
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Brazil Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 8,320 BRL.


Level 2: Certificate or Diploma

At this level, the average salary becomes 9,540 BRL, 15% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 12,900 BRL, 35% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 16,200 BRL, 26% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Brazil costs anywhere from 43,000 BRL to 129,000 BRL and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Manager / Brazil

Salary comparison by gender Brazil Customer Service Manager monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Brazil, the average difference between the salary of male and female employees is 10%.

Male
11,900 BRL
Female-9%
10,800 BRL
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Brazil for all Careers

Salary comparison by gender monthly Brazil
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Average Annual Salary Increment Percentage / Customer Service Manager / Brazil

How much are annual salary increments in Brazil for individuals working as Customer Service Manager? How often do employees get salary raises?

Individuals working as Customer Service Manager in Brazil are likely to observe a salary increase of approximately 12% every 18 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.

Annual Salary Increment Rate Brazil Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Brazil / All Professions

Annual Salary Increment Rate Brazil
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Brazil is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Manager / Brazil

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Brazil Customer Service Manager
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18% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 82% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
82%
No Bonus
18%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Manager / Brazil


66 BRL per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Manager in Brazil is 66 BRL.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Manager in Brazil is 32 BRL. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative3,900 BRL-66%
Account Service Representative4,020 BRL-65%
Business Support Specialist5,240 BRL-54%
Call Center Advisor4,180 BRL-64%
Call Center Duty Manager5,490 BRL-52%
Call Center Manager10,400 BRL-9%
Call Center Quality Analyst6,370 BRL-44%
Call Center Representative3,120 BRL-73%
Call Center Scheduler3,920 BRL-66%
Call Center Scheduling Manager5,300 BRL-54%
Call Center Supervisor4,410 BRL-62%
Call Center Team Leader5,590 BRL-51%
Call Center Technology Specialist6,570 BRL-43%
Chatbot Copywriter5,390 BRL-53%
Chatbot Deployment Specialist6,050 BRL-47%
Chatbot Marketing Specialist7,160 BRL-38%
Chief Customer Experience and Success Officer12,900 BRL+13%
Client Engagement Specialest5,930 BRL-48%
Client Executive4,550 BRL-60%
Client Liaison Officer3,210 BRL-72%
Client Relations Manager11,600 BRL+1%
Client Relationship Executive10,800 BRL-6%
Client Relationship Manager12,200 BRL+6%
Client Service Analyst6,490 BRL-43%
Client Service Representative3,220 BRL-72%
Client Strategy Specialist6,820 BRL-41%
Contracts Specialist5,330 BRL-54%
Customer Care Officer3,280 BRL-71%
Customer Care Representative3,320 BRL-71%
Customer Center Supervisor3,740 BRL-67%
Customer Experience Analyst4,260 BRL-63%
Customer Experience Manager11,200 BRL-2%
Customer Experience Specialist7,060 BRL-38%
Customer Feedback and Insights Analyst7,340 BRL-36%
Customer Fulfillment Specialist6,630 BRL-42%
Customer Insights Analyst7,160 BRL-38%
Customer Journey Analyst8,750 BRL-24%
Customer Problem Manager6,940 BRL-39%
Customer Relations Manager11,700 BRL+2%
Customer Relations Specialist6,610 BRL-42%
Customer Relationship Management Implementation Consultant11,000 BRL-4%
Customer Retention Specialist9,320 BRL-19%
Customer Sales Representative3,350 BRL-71%
Customer Sales Support3,250 BRL-72%
Customer Service Administration3,990 BRL-65%
Customer Service Advisor7,290 BRL-36%
Customer Service Agent3,320 BRL-71%
Customer Service Associate3,380 BRL-71%
Customer Service Coordinator3,710 BRL-68%
Customer Service Country Manager12,700 BRL+11%
Customer Service Executive7,410 BRL-35%
Customer Service Manager11,500 BRL+0%
Customer Service Officer3,280 BRL-71%
Customer Service Operations Manager12,000 BRL+5%
Customer Service Quality Assurance Analyst10,900 BRL-5%
Customer Service Representative3,280 BRL-71%
Customer Service Sales Support3,150 BRL-73%
Customer Service Specialist3,380 BRL-71%
Customer Service Supervisor4,820 BRL-58%
Customer Service Team Leader7,570 BRL-34%
Customer Service Trainer5,800 BRL-49%
Customer Service Working Supervisor5,420 BRL-53%
Customer Solutions Representative7,280 BRL-37%
Customer Success Manager10,600 BRL-8%
Customer Success Specialist6,950 BRL-39%
Customer Support Agent3,350 BRL-71%
Dispute Resolution Specialist5,560 BRL-52%
Field Service Representative3,580 BRL-69%
Guest Relations Officer2,630 BRL-77%
Guest Service Agent2,700 BRL-76%
Inbound Call Center Representative3,220 BRL-72%
Inbound Sales Representative3,090 BRL-73%
Internet Banking Supervisor10,200 BRL-11%
Lead Administrator6,690 BRL-42%
Live Chat Agent3,740 BRL-67%
Logistics Coordinator3,460 BRL-70%
Onboarding Specialist7,160 BRL-38%
Operations Support Manager9,950 BRL-13%
Real Time Analyst6,240 BRL-46%
Regional Account Manager10,900 BRL-5%
Remote Customer Service Representative4,810 BRL-58%
Remote Customer Support Agent4,490 BRL-61%
Service Administrator4,940 BRL-57%
Service Delivery Manager11,500 BRL+0%
Service Writer2,840 BRL-75%
Social Media Customer Support Specialist6,570 BRL-43%
Sourcing Assistant2,250 BRL-80%
Telephone Operator2,570 BRL-78%
User Experience Researcher7,280 BRL-37%
Vendor Administration Specialist4,040 BRL-65%
Voice Of The Customer Analyst6,430 BRL-44%
Workforce Manager7,170 BRL-37%

Salary Comparison By City

CityAverage Salary
Brasilia12,400 BRL
Rio de Janeiro13,500 BRL
Sao Paulo13,400 BRL

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Brazil is 6% on average across all career fields.

Private Sector
8,360 BRL
Public Sector+6%
8,880 BRL
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Manager in Brazil?

A good and competitive compensation would range anywhere between 10,700 BRL and 12,200 BRL. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Manager in Brazil ranges from 5,620 BRL to 8,750 BRL. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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