Call Center Representative Average Salary in Bulgaria 2022
How much money does a Call Center Representative make in Bulgaria?
LOW
680
BGN AVERAGE
1,310
BGN HIGH
2,000
BGN
A person working as a Call Center Representative in Bulgaria typically earns around 1,310 BGN per month. Salaries range from 680 BGN (lowest) to 2,000 BGN (highest).
This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Call Center Representative Salary Distribution in Bulgaria
The median, the maximum, the minimum, and the range
Salary Range
Call Center Representative salaries in Bulgaria range from 680 BGN per month (minimum salary) to 2,000 BGN per month (maximum salary).
Median Salary
The median salary is 1,260 BGN per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 1,260 BGN while the other half are earning more than 1,260 BGN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Percentiles
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 870 BGN while 75% of them are earning more than 870 BGN. Also from the diagram, 75% of Call Center Representative(s) are earning less than 1,560 BGN while 25% are earning more than 1,560 BGN.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
Call Center Representative Salary Comparison by Years of Experience
How does experience and age affect your pay?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.
A Call Center Representative with less than two years of experience makes approximately 770 BGN per month.
While someone with an experience level between two and five years is expected to earn 1,040 BGN per month, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 1,350 BGN per month, 30% more than someone with two to five years of experience.
Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 1,630 BGN per month, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 1,780 BGN per month, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 1,880 BGN per month, 5% more than people with fifteen to twenty years of experience.
Call Center Representative average salary change by experience in Bulgaria
| 0 - 2 Years | 770 BGN | |
| 2 - 5 Years | +34% | 1,040 BGN |
| 5 - 10 Years | +30% | 1,350 BGN |
| 10 - 15 Years | +21% | 1,630 BGN |
| 15 - 20 Years | +9% | 1,780 BGN |
| 20+ Years | +5% | 1,880 BGN |
Typical Salary Progress for Most Careers
Call Center Representative Salary Comparison By Education
How do education levels affect salaries?
Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Call Center Representative is 920 BGN per month.
While someone with a Certificate or Diploma gets a salary of 1,310 BGN per month, 43% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 1,820 BGN per month, 38% more than someone with a Certificate or Diploma.
Call Center Representative average salary difference by education level in Bulgaria
| High School | 920 BGN | |
| Certificate or Diploma | +43% | 1,310 BGN |
| Bachelor's Degree | +38% | 1,820 BGN |
Typical Salary Difference by Education for Most Careers
Call Center Representative Salary Comparison By Gender
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Bulgaria earn 6% less than their female counterparts on average.
| Male | 1,270 BGN | |
| Female | +6% | 1,350 BGN |
Salary Comparison By Gender in Bulgaria for all Careers
Call Center Representative Average Annual Salary Increment Percentage in Bulgaria
How much are annual salary increments in Bulgaria for Call Center Representative(s)? How often do employees get salary raises?
Call Center Representative
Call Center Representative(s) in Bulgaria are likely to observe a salary increase of approximately 8% every 20 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.
Bulgaria / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Annual Increment Rate By Industry 2021
| Banking | 6% | |
| Energy | 3% | |
| Information Technology | 9% | |
| Healthcare | 6% | |
| Travel | 3% | |
| Construction | 9% | |
| Education | 6% |
Listed above are the average annual increase rates for each industry in Bulgaria for the year 2021. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Call Center Representative Bonus and Incentive Rates in Bulgaria
How much and how often are bonuses being awarded?
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
51% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 49% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
| Received Bonus | 49% | |
| No Bonus | 51% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Call Center Representative Average Hourly Wage in Bulgaria
8 BGN per hourThe average hourly wage (pay per hour) in Bulgaria is 8 BGN. This means that the average Call Center Representative in Bulgaria earns approximately 8 BGN for every worked hour.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
Call Center Representative VS Other Jobs
The average salary for Call Center Representative is 42% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Business Support Specialist | 2,190 BGN |  +67% |
| Call Center Advisor | 1,700 BGN | +30% |
| Call Center Manager | 4,010 BGN | +210% |
| Call Center Quality Analyst | 2,530 BGN | +93% |
| Call Center Representative | 1,310 BGN | +0% |
| Call Center Scheduler | 1,420 BGN | +9% |
| Call Center Scheduling Manager | 2,130 BGN | +63% |
| Call Center Supervisor | 1,670 BGN | +28% |
| Call Center Team Leader | 2,250 BGN | +72% |
| Client Engagement Specialest | 2,240 BGN | +71% |
| Client Executive | 1,720 BGN | +31% |
| Client Liaison Officer | 1,250 BGN |  -4% |
| Client Relations Manager | 4,610 BGN | +250% |
| Client Service Analyst | 2,470 BGN | +89% |
| Client Service Representative | 1,310 BGN | +0% |
| Client Strategy Specialist | 2,610 BGN | +100% |
| Contracts Specialist | 2,060 BGN | +57% |
| Customer Care Representative | 1,220 BGN | -7% |
| Customer Experience Analyst | 1,620 BGN | +24% |
| Customer Experience Manager | 4,320 BGN | +230% |
| Customer Experience Specialist | 2,690 BGN | +110% |
| Customer Fulfillment Specialist | 2,540 BGN | +94% |
| Customer Insights Analyst | 2,750 BGN | +110% |
| Customer Problem Manager | 2,730 BGN | +110% |
| Customer Service Advisor | 2,630 BGN | +100% |
| Customer Service Associate | 1,210 BGN | -7% |
| Customer Service Executive | 3,030 BGN | +130% |
| Customer Service Manager | 4,690 BGN | +260% |
| Customer Service Officer | 1,200 BGN | -8% |
| Customer Service Representative | 1,220 BGN | -7% |
| Customer Service Supervisor | 1,890 BGN | +44% |
| Customer Service Team Leader | 2,830 BGN | +120% |
| Customer Service Trainer | 2,400 BGN | +83% |
| Customer Success Manager | 4,210 BGN | +220% |
| Customer Success Specialist | 2,680 BGN | +100% |
| Dispute Resolution Specialist | 2,320 BGN | +77% |
| Guest Service Agent | 1,050 BGN | -20% |
| Inbound Sales Representative | 1,230 BGN | -6% |
| Internet Banking Supervisor | 4,010 BGN | +210% |
| Logistics Coordinator | 1,410 BGN | +8% |
| Operations Support Manager | 3,590 BGN | +170% |
| Real Time Analyst | 2,550 BGN | +95% |
| Regional Account Manager | 4,140 BGN | +220% |
| Service Delivery Manager | 4,160 BGN | +220% |
| Service Writer | 1,060 BGN | -19% |
| Sourcing Assistant | 930 BGN | -29% |
| Telephone Operator | 1,000 BGN | -24% |
| Vendor Administration Specialist | 1,620 BGN | +24% |
| Workforce Manager | 2,750 BGN | +110% |
Salary Comparison By City
| City | Average Salary |
| Burgas | 1,230 BGN |
| Plovdiv | 1,300 BGN |
| Rousse | 1,220 BGN |
| Sofia | 1,330 BGN |
| Stara Zagora | 1,180 BGN |
| Varna | 1,260 BGN |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Bulgaria earn 9% more than their private sector counterparts on average across all sectors.
| Private Sector | 3,130 BGN | |
| Public Sector | +9% | 3,420 BGN |
