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Call Center Representative Average Salary in Bulgaria 2022

How much money does a Call Center Representative make in Bulgaria?


Average Monthly Salary
1,310 BGN
( 15,700 BGN yearly)

LOW
680
BGN
AVERAGE
1,310
BGN
HIGH
2,000
BGN

A person working as a Call Center Representative in Bulgaria typically earns around 1,310 BGN per month. Salaries range from 680 BGN (lowest) to 2,000 BGN (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Bulgaria

Median and salary distribution monthly Bulgaria Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Bulgaria range from 680 BGN per month (minimum salary) to 2,000 BGN per month (maximum salary).

  • Median Salary

    The median salary is 1,260 BGN per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 1,260 BGN while the other half are earning more than 1,260 BGN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 870 BGN while 75% of them are earning more than 870 BGN. Also from the diagram, 75% of Call Center Representative(s) are earning less than 1,560 BGN while 25% are earning more than 1,560 BGN.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Bulgaria Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 770 BGN per month.

While someone with an experience level between two and five years is expected to earn 1,040 BGN per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 1,350 BGN per month, 30% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 1,630 BGN per month, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 1,780 BGN per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 1,880 BGN per month, 5% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Bulgaria

0 - 2 Years
770 BGN
2 - 5 Years+34%
1,040 BGN
5 - 10 Years+30%
1,350 BGN
10 - 15 Years+21%
1,630 BGN
15 - 20 Years+9%
1,780 BGN
20+ Years+5%
1,880 BGN
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Bulgaria Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 920 BGN per month.

While someone with a Certificate or Diploma gets a salary of 1,310 BGN per month, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 1,820 BGN per month, 38% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Bulgaria

High School
920 BGN
Certificate or Diploma+43%
1,310 BGN
Bachelor's Degree+38%
1,820 BGN
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Bulgaria Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Bulgaria earn 6% less than their female counterparts on average.

Male
1,270 BGN
Female+6%
1,350 BGN
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Bulgaria for all Careers

Salary comparison by gender monthly Bulgaria
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Call Center Representative Average Annual Salary Increment Percentage in Bulgaria

How much are annual salary increments in Bulgaria for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Bulgaria are likely to observe a salary increase of approximately 8% every 20 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.

Annual Salary Increment Rate Bulgaria Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Bulgaria / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Bulgaria is 4%.

Annual Increment Rate By Industry 2021

Banking
6%
Energy
3%
Information Technology
9%
Healthcare
6%
Travel
3%
Construction
9%
Education
6%

Listed above are the average annual increase rates for each industry in Bulgaria for the year 2021. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Bulgaria

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Bulgaria Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

51% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 49% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
49%
No Bonus
51%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Representative Average Hourly Wage in Bulgaria


8 BGN per hour

The average hourly wage (pay per hour) in Bulgaria is 8 BGN. This means that the average Call Center Representative in Bulgaria earns approximately 8 BGN for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Bulgaria
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The average salary for Call Center Representative is 42% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist2,190 BGN+67%
Call Center Advisor1,700 BGN+30%
Call Center Manager4,010 BGN+210%
Call Center Quality Analyst2,530 BGN+93%
Call Center Representative1,310 BGN+0%
Call Center Scheduler1,420 BGN+9%
Call Center Scheduling Manager2,130 BGN+63%
Call Center Supervisor1,670 BGN+28%
Call Center Team Leader2,250 BGN+72%
Client Engagement Specialest2,240 BGN+71%
Client Executive1,720 BGN+31%
Client Liaison Officer1,250 BGN-4%
Client Relations Manager4,610 BGN+250%
Client Service Analyst2,470 BGN+89%
Client Service Representative1,310 BGN+0%
Client Strategy Specialist2,610 BGN+100%
Contracts Specialist2,060 BGN+57%
Customer Care Representative1,220 BGN-7%
Customer Experience Analyst1,620 BGN+24%
Customer Experience Manager4,320 BGN+230%
Customer Experience Specialist2,690 BGN+110%
Customer Fulfillment Specialist2,540 BGN+94%
Customer Insights Analyst2,750 BGN+110%
Customer Problem Manager2,730 BGN+110%
Customer Service Advisor2,630 BGN+100%
Customer Service Associate1,210 BGN-7%
Customer Service Executive3,030 BGN+130%
Customer Service Manager4,690 BGN+260%
Customer Service Officer1,200 BGN-8%
Customer Service Representative1,220 BGN-7%
Customer Service Supervisor1,890 BGN+44%
Customer Service Team Leader2,830 BGN+120%
Customer Service Trainer2,400 BGN+83%
Customer Success Manager4,210 BGN+220%
Customer Success Specialist2,680 BGN+100%
Dispute Resolution Specialist2,320 BGN+77%
Guest Service Agent1,050 BGN-20%
Inbound Sales Representative1,230 BGN-6%
Internet Banking Supervisor4,010 BGN+210%
Logistics Coordinator1,410 BGN+8%
Operations Support Manager3,590 BGN+170%
Real Time Analyst2,550 BGN+95%
Regional Account Manager4,140 BGN+220%
Service Delivery Manager4,160 BGN+220%
Service Writer1,060 BGN-19%
Sourcing Assistant930 BGN-29%
Telephone Operator1,000 BGN-24%
Vendor Administration Specialist1,620 BGN+24%
Workforce Manager2,750 BGN+110%

Salary Comparison By City

CityAverage Salary
Burgas1,230 BGN
Plovdiv1,300 BGN
Rousse1,220 BGN
Sofia1,330 BGN
Stara Zagora1,180 BGN
Varna1,260 BGN

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Bulgaria earn 9% more than their private sector counterparts on average across all sectors.

Private Sector
3,130 BGN
Public Sector+9%
3,420 BGN
Percentage increase and decrease are relative to the previous value

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