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Customer Service Representative Average Salary in Bulgaria 2022

How much money does a Customer Service Representative make in Bulgaria?

Average Monthly Salary
1,220 BGN
( 14,600 BGN yearly)


A person working as a Customer Service Representative in Bulgaria typically earns around 1,220 BGN per month. Salaries range from 560 BGN (lowest) to 1,940 BGN (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in Bulgaria

Median and salary distribution monthly Bulgaria Customer Service Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in Bulgaria range from 560 BGN per month (minimum salary) to 1,940 BGN per month (maximum salary).

  • Median Salary

    The median salary is 1,320 BGN per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 1,320 BGN while the other half are earning more than 1,320 BGN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 850 BGN while 75% of them are earning more than 850 BGN. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 1,760 BGN while 25% are earning more than 1,760 BGN.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Bulgaria Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 640 BGN per month.

While someone with an experience level between two and five years is expected to earn 850 BGN per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 1,260 BGN per month, 48% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 1,530 BGN per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 1,670 BGN per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 1,810 BGN per month, 8% more than people with fifteen to twenty years of experience.

Customer Service Representative average salary change by experience in Bulgaria

0 - 2 Years
640 BGN
2 - 5 Years+34%
850 BGN
5 - 10 Years+48%
1,260 BGN
10 - 15 Years+22%
1,530 BGN
15 - 20 Years+9%
1,670 BGN
20+ Years+8%
1,810 BGN
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Bulgaria Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 730 BGN per month.

While someone with a Certificate or Diploma gets a salary of 1,140 BGN per month, 57% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 1,910 BGN per month, 68% more than someone with a Certificate or Diploma.

Customer Service Representative average salary difference by education level in Bulgaria

High School
730 BGN
Certificate or Diploma+57%
1,140 BGN
Bachelor's Degree+68%
1,910 BGN
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Representative Salary Comparison By Gender

Salary comparison by gender monthly Bulgaria Customer Service Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Bulgaria earn 8% less than their female counterparts on average.

1,170 BGN
1,270 BGN
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Bulgaria for all Careers

Salary comparison by gender monthly Bulgaria
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Customer Service Representative Average Annual Salary Increment Percentage in Bulgaria

How much are annual salary increments in Bulgaria for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in Bulgaria are likely to observe a salary increase of approximately 8% every 20 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.

Annual Salary Increment Rate Bulgaria Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Bulgaria / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Bulgaria is 4%.

Annual Increment Rate By Industry 2021

Information Technology

Listed above are the average annual increase rates for each industry in Bulgaria for the year 2021. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Representative Bonus and Incentive Rates in Bulgaria

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Bulgaria Customer Service Representative
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

45% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 55% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service Representative Average Hourly Wage in Bulgaria

7 BGN per hour

The average hourly wage (pay per hour) in Bulgaria is 7 BGN. This means that the average Customer Service Representative in Bulgaria earns approximately 7 BGN for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center monthly Bulgaria
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The average salary for Customer Service Representative is 46% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist2,190 BGN+80%
Call Center Advisor1,700 BGN+39%
Call Center Manager4,010 BGN+230%
Call Center Quality Analyst2,530 BGN+110%
Call Center Representative1,310 BGN+7%
Call Center Scheduler1,420 BGN+16%
Call Center Scheduling Manager2,130 BGN+75%
Call Center Supervisor1,670 BGN+37%
Call Center Team Leader2,250 BGN+84%
Client Engagement Specialest2,240 BGN+84%
Client Executive1,720 BGN+41%
Client Liaison Officer1,250 BGN+2%
Client Relations Manager4,610 BGN+280%
Client Service Analyst2,470 BGN+100%
Client Service Representative1,310 BGN+7%
Client Strategy Specialist2,610 BGN+110%
Contracts Specialist2,060 BGN+69%
Customer Care Representative1,220 BGN=
Customer Experience Analyst1,620 BGN+33%
Customer Experience Manager4,320 BGN+250%
Customer Experience Specialist2,690 BGN+120%
Customer Fulfillment Specialist2,540 BGN+110%
Customer Insights Analyst2,750 BGN+130%
Customer Problem Manager2,730 BGN+120%
Customer Service Advisor2,630 BGN+120%
Customer Service Associate1,210 BGN-1%
Customer Service Executive3,030 BGN+150%
Customer Service Manager4,690 BGN+280%
Customer Service Officer1,200 BGN-2%
Customer Service Representative1,220 BGN=
Customer Service Supervisor1,890 BGN+55%
Customer Service Team Leader2,830 BGN+130%
Customer Service Trainer2,400 BGN+97%
Customer Success Manager4,210 BGN+250%
Customer Success Specialist2,680 BGN+120%
Dispute Resolution Specialist2,320 BGN+90%
Guest Service Agent1,050 BGN-14%
Inbound Sales Representative1,230 BGN+1%
Internet Banking Supervisor4,010 BGN+230%
Logistics Coordinator1,410 BGN+16%
Operations Support Manager3,590 BGN+190%
Real Time Analyst2,550 BGN+110%
Regional Account Manager4,140 BGN+240%
Service Delivery Manager4,160 BGN+240%
Service Writer1,060 BGN-13%
Sourcing Assistant930 BGN-24%
Telephone Operator1,000 BGN-18%
Vendor Administration Specialist1,620 BGN+33%
Workforce Manager2,750 BGN+130%

Salary Comparison By City

CityAverage Salary
Burgas1,180 BGN
Plovdiv1,350 BGN
Rousse1,180 BGN
Sofia1,370 BGN
Stara Zagora1,160 BGN
Varna1,330 BGN

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Bulgaria earn 9% more than their private sector counterparts on average across all sectors.

Private Sector
3,130 BGN
Public Sector+9%
3,420 BGN
Percentage increase and decrease are relative to the previous value

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