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Customer Service Representative Average Salary in Bulgaria 2020

How much money does a Customer Service Representative make in Bulgaria?

Average Monthly Salary
3,290 BGN
( 39,500 BGN yearly)


A person working as a Customer Service Representative in Bulgaria typically earns around 3,290 BGN per month. Salaries range from 1,510 BGN (lowest) to 5,230 BGN (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in Bulgaria

Median and salary distribution monthly Bulgaria Customer Service Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in Bulgaria range from 1,510 BGN per month (minimum salary) to 5,230 BGN per month (maximum salary).

  • Median Salary

    The median salary is 3,550 BGN per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 3,550 BGN while the other half are earning more than 3,550 BGN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 2,280 BGN while 75% of them are earning more than 2,280 BGN. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 4,740 BGN while 25% are earning more than 4,740 BGN.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Bulgaria Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 1,720 BGN per month.

While someone with an experience level between two and five years is expected to earn 2,290 BGN per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 3,390 BGN per month, 48% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 4,130 BGN per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 4,510 BGN per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 4,880 BGN per month, 8% more than people with fifteen to twenty years of experience.

Customer Service Representative average salary change by experience in Bulgaria

0 - 2 Years
1,720 BGN
2 - 5 Years+34%
2,290 BGN
5 - 10 Years+48%
3,390 BGN
10 - 15 Years+22%
4,130 BGN
15 - 20 Years+9%
4,510 BGN
20+ Years+8%
4,880 BGN
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Bulgaria Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 1,960 BGN per month.

While someone with a Certificate or Diploma gets a salary of 3,080 BGN per month, 57% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 5,160 BGN per month, 68% more than someone with a Certificate or Diploma.

Customer Service Representative average salary difference by education level in Bulgaria

High School
1,960 BGN
Certificate or Diploma+57%
3,080 BGN
Bachelor's Degree+68%
5,160 BGN
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Representative Salary Comparison By Gender

Salary comparison by gender monthly Bulgaria Customer Service Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Bulgaria earn 12% more than their female counterparts.

3,110 BGN
3,470 BGN
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Bulgaria for all Careers

Salary comparison by gender monthly Bulgaria
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Customer Service Representative Average Annual Salary Increment Percentage in Bulgaria

How much are annual salary increments in Bulgaria for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in Bulgaria are likely to observe a salary increase of approximately 9% every 21 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.

Annual Salary Increment Rate Bulgaria Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Bulgaria / All Professions

Annual Salary Increment Rate Bulgaria
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Bulgaria is 4%.

Annual Increment Rate By Industry 2019

Information Technology

Listed above are the average annual increase rates for each industry in Bulgaria for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Representative Bonus and Incentive Rates in Bulgaria

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Bulgaria Customer Service Representative
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Bulgaria
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Representative employees in Bulgaria earn 9% more than their private sector counterparts.

Private Sector
4,560 BGN
Public Sector+9%
4,980 BGN
Percentage increase and decrease are relative to the previous value

Customer Service Representative Salary Trend and Forecast in Bulgaria

How are Customer Service Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Bulgaria Customer Service Representative
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Average Salary 2016
2,850 BGN
Average Salary 2017+4%
2,950 BGN
Average Salary 2018+4%
3,060 BGN
Average Salary 2019+4%
3,170 BGN
Percentage increase and decrease are relative to the previous value

Customer Service Representative salaries in Bulgaria are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 4% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Representative Average Hourly Wage in Bulgaria

19 BGN per hour

The average hourly wage (pay per hour) in Bulgaria is 19 BGN. This means that the average Customer Service Representative in Bulgaria earns approximately 19 BGN for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center monthly Bulgaria
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The average salary for Customer Service Representative is 22% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist4,700 BGN+43%
Call Center Advisor4,270 BGN+30%
Call Center Manager5,530 BGN+68%
Call Center Quality Analyst5,300 BGN+61%
Call Center Representative3,460 BGN+5%
Call Center Scheduler3,710 BGN+13%
Call Center Scheduling Manager4,330 BGN+32%
Call Center Supervisor3,900 BGN+19%
Call Center Team Leader4,280 BGN+30%
Client Engagement Specialest4,470 BGN+36%
Client Executive4,030 BGN+22%
Client Liaison Officer4,190 BGN+27%
Client Relations Manager5,670 BGN+72%
Client Service Analyst4,810 BGN+46%
Client Service Representative3,460 BGN+5%
Client Strategy Specialist4,620 BGN+40%
Contracts Specialist4,420 BGN+34%
Customer Care Representative3,230 BGN-2%
Customer Experience Analyst4,150 BGN+26%
Customer Experience Manager4,450 BGN+35%
Customer Experience Specialist4,340 BGN+32%
Customer Fulfillment Specialist4,310 BGN+31%
Customer Insights Analyst4,950 BGN+50%
Customer Problem Manager4,960 BGN+51%
Customer Service Advisor3,800 BGN+16%
Customer Service Associate3,790 BGN+15%
Customer Service Executive5,290 BGN+61%
Customer Service Manager6,590 BGN+100%
Customer Service Officer3,340 BGN+2%
Customer Service Representative3,290 BGN=
Customer Service Supervisor3,390 BGN+3%
Customer Service Team Leader3,890 BGN+18%
Customer Service Trainer4,770 BGN+45%
Customer Success Manager5,370 BGN+63%
Customer Success Specialist4,790 BGN+46%
Dispute Resolution Specialist4,710 BGN+43%
Guest Service Agent3,220 BGN-2%
Inbound Sales Representative3,360 BGN+2%
Internet Banking Supervisor5,430 BGN+65%
Logistics Coordinator3,950 BGN+20%
Operations Support Manager5,240 BGN+59%
Real Time Analyst4,980 BGN+51%
Regional Account Manager5,390 BGN+64%
Service Delivery Manager5,360 BGN+63%
Service Writer3,160 BGN-4%
Sourcing Assistant2,610 BGN-21%
Telephone Operator2,900 BGN-12%
Vendor Administration Specialist3,780 BGN+15%
Workforce Manager5,130 BGN+56%

Salary Comparison By City

CityAverage Salary
Burgas3,180 BGN
Plovdiv3,640 BGN
Rousse3,180 BGN
Sofia3,690 BGN
Stara Zagora3,120 BGN
Varna3,580 BGN
1400 - 3

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