Customer Service Representative Average Salary in Bulgaria 2024
How much money does a person working as Customer Service Representative make in Bulgaria?
LOW
560
BGN AVERAGE
1,220
BGN HIGH
1,940
BGN
A person working as Customer Service Representative in Bulgaria typically earns around 1,220 BGN. Salaries range from 560 BGN (lowest) to 1,940 BGN (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Bulgaria vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Bulgaria
Salary Structure and Pay Scale Comparison
1,160 BGN or more
1,010 to 1,160 BGN
700 BGN or less
700 to 1,010 BGN
 560 BGN |
1,170 BGN |
1,940 BGN |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Bulgaria range from 560 BGN (starting salary) to 1,940 BGN (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 1,170 BGN, half of the professionals who work as Customer Service Representative in Bulgaria earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Bulgaria earn less than 940 BGN, while 75% earn more. Similarly, the chart shows that 75% earn less than 1,340 BGN while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Bulgaria compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 700 BGN to 1,010 BGN. About 20% of salaries are below the 700 BGN mark, while 10% fall within the range of 1,010 BGN to 1,160 BGN. Only 5% of individuals have salaries exceeding 1,160 BGN.
Salary Comparison by Years of Experience / Customer Service Representative / Bulgaria
How do experience and age affect pay?
| 0 - 2 Years | 640 BGN | |
| 2 - 5 Years | +34% | 850 BGN |
| 5 - 10 Years | +48% | 1,260 BGN |
| 10 - 15 Years | +22% | 1,530 BGN |
| 15 - 20 Years | +9% | 1,670 BGN |
| 20+ Years | +8% | 1,810 BGN |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 640 BGN.
While someone with an experience level between two and five years is expected to earn 850 BGN, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 1,260 BGN, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 1,530 BGN, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 1,670 BGN, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 1,810 BGN, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Bulgaria
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 730 BGN | |
| Certificate or Diploma | +57% | 1,140 BGN |
| Bachelor's Degree | +68% | 1,910 BGN |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 730 BGN.
Level 2: Certificate or Diploma
At this level, the average salary becomes 1,140 BGN, 57% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 1,910 BGN, 68% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Bulgaria
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Bulgaria, the average difference between the salary of male and female employees is 8%.
| Male | 1,170 BGN | |
| Female | +9% | 1,270 BGN |
Salary Comparison By Gender in Bulgaria for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Bulgaria
How much are annual salary increments in Bulgaria for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Bulgaria are likely to observe a salary increase of approximately 8% every 20 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.
Bulgaria / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Bulgaria
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/bulgaria/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-bulgaria-customer-service-representative.jpg
45% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 55% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
| Received Bonus | 55% | |
| No Bonus | 45% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Bulgaria
7 BGN per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Bulgaria is 7 BGN.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Bulgaria is 3 BGN. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 1,550 BGN |  +27% |
| Account Service Representative | 1,570 BGN | +29% |
| Business Support Specialist | 2,190 BGN | +80% |
| Call Center Advisor | 1,700 BGN | +39% |
| Call Center Duty Manager | 2,220 BGN | +82% |
| Call Center Manager | 4,010 BGN | +230% |
| Call Center Quality Analyst | 2,530 BGN | +110% |
| Call Center Representative | 1,260 BGN | +3% |
| Call Center Scheduler | 1,420 BGN | +16% |
| Call Center Scheduling Manager | 2,130 BGN | +75% |
| Call Center Supervisor | 1,670 BGN | +37% |
| Call Center Team Leader | 2,250 BGN | +84% |
| Call Center Technology Specialist | 2,420 BGN | +98% |
| Chatbot Copywriter | 2,080 BGN | +70% |
| Chatbot Deployment Specialist | 2,340 BGN | +92% |
| Chatbot Marketing Specialist | 2,780 BGN | +130% |
| Chief Customer Experience and Success Officer | 4,640 BGN | +280% |
| Client Engagement Specialest | 2,240 BGN | +84% |
| Client Executive | 1,720 BGN | +41% |
| Client Liaison Officer | 1,250 BGN | +2% |
| Client Relations Manager | 4,610 BGN | +280% |
| Client Relationship Executive | 4,120 BGN | +240% |
| Client Relationship Manager | 4,540 BGN | +270% |
| Client Service Analyst | 2,470 BGN | +100% |
| Client Service Representative | 1,310 BGN | +7% |
| Client Strategy Specialist | 2,610 BGN | +110% |
| Contracts Specialist | 2,060 BGN | +69% |
| Customer Care Officer | 1,280 BGN | +5% |
| Customer Care Representative | 1,220 BGN | = |
| Customer Center Supervisor | 1,490 BGN | +22% |
| Customer Experience Analyst | 1,620 BGN | +33% |
| Customer Experience Manager | 4,330 BGN | +250% |
| Customer Experience Specialist | 2,690 BGN | +120% |
| Customer Feedback and Insights Analyst | 2,910 BGN | +140% |
| Customer Fulfillment Specialist | 2,540 BGN | +110% |
| Customer Insights Analyst | 2,750 BGN | +130% |
| Customer Journey Analyst | 3,480 BGN | +190% |
| Customer Problem Manager | 2,730 BGN | +120% |
| Customer Relations Manager | 4,610 BGN | +280% |
| Customer Relations Specialist | 2,550 BGN | +110% |
| Customer Relationship Management Implementation Consultant | 3,970 BGN | +230% |
| Customer Retention Specialist | 3,740 BGN | +210% |
| Customer Sales Representative | 1,200 BGN | -2% |
| Customer Sales Support | 1,290 BGN | +6% |
| Customer Service Administration | 1,590 BGN | +30% |
| Customer Service Advisor | 2,630 BGN | +120% |
| Customer Service Agent | 1,200 BGN | -2% |
| Customer Service Associate | 1,210 BGN | -1% |
| Customer Service Coordinator | 1,490 BGN | +22% |
| Customer Service Country Manager | 5,120 BGN | +320% |
| Customer Service Executive | 3,030 BGN | +150% |
| Customer Service Manager | 4,330 BGN | +250% |
| Customer Service Officer | 1,200 BGN | -2% |
| Customer Service Operations Manager | 4,810 BGN | +290% |
| Customer Service Quality Assurance Analyst | 3,980 BGN | +230% |
| Customer Service Representative | 1,220 BGN | = |
| Customer Service Sales Support | 1,150 BGN | -6% |
| Customer Service Specialist | 1,240 BGN | +2% |
| Customer Service Supervisor | 1,890 BGN | +55% |
| Customer Service Team Leader | 2,830 BGN | +130% |
| Customer Service Trainer | 2,400 BGN | +97% |
| Customer Service Working Supervisor | 2,200 BGN | +80% |
| Customer Solutions Representative | 2,670 BGN | +120% |
| Customer Success Manager | 4,210 BGN | +250% |
| Customer Success Specialist | 2,680 BGN | +120% |
| Customer Support Agent | 1,240 BGN | +2% |
| Dispute Resolution Specialist | 2,320 BGN | +90% |
| Field Service Representative | 1,320 BGN | +8% |
| Guest Relations Officer | 1,040 BGN | -15% |
| Guest Service Agent | 1,050 BGN | -14% |
| Inbound Call Center Representative | 1,230 BGN | +1% |
| Inbound Sales Representative | 1,230 BGN | +1% |
| Internet Banking Supervisor | 4,010 BGN | +230% |
| Lead Administrator | 2,640 BGN | +120% |
| Live Chat Agent | 1,460 BGN | +20% |
| Logistics Coordinator | 1,410 BGN | +16% |
| Onboarding Specialist | 2,750 BGN | +130% |
| Operations Support Manager | 3,590 BGN | +190% |
| Real Time Analyst | 2,550 BGN | +110% |
| Regional Account Manager | 4,140 BGN | +240% |
| Remote Customer Service Representative | 1,800 BGN | +48% |
| Remote Customer Support Agent | 1,860 BGN | +52% |
| Service Administrator | 1,960 BGN | +61% |
| Service Delivery Manager | 4,160 BGN | +240% |
| Service Writer | 1,060 BGN | -13% |
| Social Media Customer Support Specialist | 2,570 BGN | +110% |
| Sourcing Assistant | 930 BGN | -24% |
| Telephone Operator | 1,000 BGN | -18% |
| User Experience Researcher | 2,900 BGN | +140% |
| Vendor Administration Specialist | 1,620 BGN | +33% |
| Voice Of The Customer Analyst | 2,420 BGN | +98% |
| Workforce Manager | 2,750 BGN | +130% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Bulgaria is 9% on average across all career fields.
| Private Sector | 3,140 BGN | |
| Public Sector | +9% | 3,440 BGN |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Bulgaria?
A good and competitive compensation would range anywhere between 1,170 BGN and 1,340 BGN. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Bulgaria ranges from 560 BGN to 940 BGN. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
