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Customer Service and Call Center Average Salaries in Montreal 2024

How much money does a person working in Customer Service and Call Center make in Montreal?


Average Yearly Salary
97,200 CAD
( 8,100 CAD monthly)

LOW
36,000
CAD
AVERAGE
97,200
CAD
HIGH
200,000
CAD
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Montreal typically earns around 97,200 CAD. Salaries range from 36,000 CAD (lowest average) to 200,000 CAD (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Montreal exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative58,900 CAD
Account Service Representative57,100 CAD
Business Support Specialist85,700 CAD
Call Center Advisor64,400 CAD
Call Center Duty Manager89,800 CAD
Call Center Manager164,000 CAD
Call Center Manager156,000 CAD
Call Center Quality Analyst100,000 CAD
Call Center Representative51,000 CAD
Call Center Representative48,600 CAD
Call Center Scheduler54,600 CAD
Call Center Scheduling Manager84,900 CAD
Call Center Supervisor70,700 CAD
Call Center Team Leader84,400 CAD
Call Center Technology Specialist97,100 CAD
Chatbot Copywriter88,200 CAD
Chatbot Deployment Specialist93,100 CAD
Chatbot Marketing Specialist108,000 CAD
Chief Customer Experience and Success Officer187,000 CAD
Client Engagement Specialest95,000 CAD
Client Executive68,700 CAD
Client Liaison Officer45,700 CAD
Client Relations Manager178,000 CAD
Client Relationship Executive154,000 CAD
Client Relationship Manager170,000 CAD
Client Service Analyst106,000 CAD
Client Service Representative49,500 CAD
Client Strategy Specialist105,000 CAD
Contracts Specialist80,400 CAD
Customer Care Officer48,600 CAD
Customer Care Representative48,100 CAD
Customer Center Supervisor61,200 CAD
Customer Experience Analyst59,300 CAD
Customer Experience Manager184,000 CAD
Customer Experience Specialist113,000 CAD
Customer Feedback and Insights Analyst120,000 CAD
Customer Fulfillment Specialist100,000 CAD
Customer Insights Analyst102,000 CAD
Customer Journey Analyst135,000 CAD
Customer Problem Manager111,000 CAD
Customer Relations Manager177,000 CAD
Customer Relations Specialist108,000 CAD
Customer Relationship Management Implementation Consultant160,000 CAD
Customer Retention Specialist141,000 CAD
Customer Sales Representative47,600 CAD
Customer Sales Support53,100 CAD
Customer Service Administration61,400 CAD
Customer Service Advisor106,000 CAD
Customer Service Agent48,100 CAD
Customer Service Associate47,100 CAD
Customer Service Coordinator55,900 CAD
Customer Service Country Manager200,000 CAD
Customer Service Executive112,000 CAD
Customer Service Manager180,000 CAD
Customer Service Manager180,000 CAD
Customer Service Officer48,600 CAD
Customer Service Operations Manager188,000 CAD
Customer Service Quality Assurance Analyst162,000 CAD
Customer Service Representative48,600 CAD
Customer Service Sales Support46,600 CAD
Customer Service Specialist47,100 CAD
Customer Service Supervisor72,700 CAD
Customer Service Team Leader105,000 CAD
Customer Service Trainer93,000 CAD
Customer Service Working Supervisor86,900 CAD
Customer Solutions Representative110,000 CAD
Customer Success Manager170,000 CAD
Customer Success Specialist107,000 CAD
Customer Support Agent47,600 CAD
Dispute Resolution Specialist83,900 CAD
Field Service Representative49,900 CAD
Guest Relations Officer38,800 CAD
Guest Service Agent37,700 CAD
Inbound Call Center Representative49,500 CAD
Inbound Sales Representative46,600 CAD
Internet Banking Supervisor160,000 CAD
Lead Administrator103,000 CAD
Live Chat Agent61,200 CAD
Logistics Coordinator52,200 CAD
Onboarding Specialist104,000 CAD
Operations Support Manager144,000 CAD
Real Time Analyst102,000 CAD
Regional Account Manager165,000 CAD
Remote Customer Service Representative67,100 CAD
Remote Customer Support Agent71,900 CAD
Service Administrator74,600 CAD
Service Delivery Manager160,000 CAD
Service Writer39,600 CAD
Social Media Customer Support Specialist97,100 CAD
Sourcing Assistant36,700 CAD
Telephone Operator35,800 CAD
User Experience Researcher112,000 CAD
Vendor Administration Specialist64,700 CAD
Voice Of The Customer Analyst91,400 CAD
Workforce Manager99,800 CAD


Customer Service and Call Center Jobs Pay Scale and Salaries in Montreal

Median and salary distribution Montreal Customer Service and Call Center yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
101,000 CAD or more
10% of people earn
84,400 to 101,000 CAD
20% of people earn
48,700 CAD or less
65% of people earn
48,700 to 84,400 CAD
Minimum Salary
36,000 CAD
Median
87,100 CAD
Maximum
200,000 CAD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Montreal range from 36,000 CAD (starting average salary) to 200,000 CAD (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 87,100 CAD, implying that half of the workforce in Montreal earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Montreal earn less than 67,200 CAD, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 106,000 CAD, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Montreal. The analysis revealed that roughly 65% of all reported salaries fell within the range of 48,700 CAD to 84,400 CAD. Approximately 20% of salaries were below the 48,700 CAD mark, while 10% ranged from 84,400 CAD to 101,000 CAD. Only 5% of individuals earned a gross salary of 101,000 CAD or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Montreal having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Montreal, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Canada costs anywhere from 50,000 CAD to 150,000 CAD and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Montreal

Salary comparison by gender Canada Customer Service and Call Center yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Canada, the average difference between the salary of male and female employees is 5%.

Male
88,300 CAD
Female-5%
84,200 CAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Canada for all Careers

Salary comparison by gender yearly Canada
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Montreal

How much are annual salary increments in Montreal for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Canada are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Canada Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Canada / All Professions

Annual Salary Increment Rate Canada
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Canada is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Canada

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Canada Customer Service and Call Center
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100% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from % to % of their annual salary.

Received Bonus
%
No Bonus
100%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Montreal


47 CAD per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Montreal is 47 CAD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Montreal is 17 CAD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Gatineau83,200 CAD
Montreal97,200 CAD
Quebec91,100 CAD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Canada is 4% on average across all career fields.

Private Sector
117,000 CAD
Public Sector+4%
122,000 CAD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Montreal?

A good and competitive compensation would range anywhere between 87,100 CAD and 106,000 CAD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Montreal ranges from 36,000 CAD to 67,200 CAD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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