HOME BROWSE SALARIES BEST PAYING JOBS
Browse Salaries
Best Paying Jobs
Salary Increase Letters
Career Articles

Customer Service and Call Center Average Salaries in Canada 2020

How much money does a person working in Customer Service and Call Center make in Canada?


Average Yearly Salary
81,900 CAD
( 6,830 CAD monthly)

LOW
32,000
CAD
AVERAGE
81,900
CAD
HIGH
178,000
CAD

A person working in Customer Service and Call Center in Canada typically earns around 81,900 CAD per year. Salaries range from 32,000 CAD (lowest average) to 178,000 CAD (highest average, actual maximum salary is higher).

This is the average yearly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist73,800 CAD
Call Center Advisor60,500 CAD
Call Center Manager141,000 CAD
Call Center Quality Analyst87,100 CAD
Call Center Representative44,800 CAD
Call Center Representative45,300 CAD
Call Center Scheduler54,500 CAD
Call Center Scheduling Manager74,200 CAD
Call Center Supervisor64,400 CAD
Call Center Team Leader78,900 CAD
Client Engagement Specialest86,500 CAD
Client Executive60,500 CAD
Client Liaison Officer44,000 CAD
Client Relations Manager164,000 CAD
Client Service Analyst97,000 CAD
Client Service Representative46,500 CAD
Client Strategy Specialist92,900 CAD
Contracts Specialist72,300 CAD
Customer Care Representative43,700 CAD
Customer Experience Analyst59,200 CAD
Customer Experience Manager161,000 CAD
Customer Experience Specialist99,000 CAD
Customer Fulfillment Specialist93,600 CAD
Customer Insights Analyst92,300 CAD
Customer Problem Manager95,200 CAD
Customer Service Advisor94,200 CAD
Customer Service Associate44,300 CAD
Customer Service Executive109,000 CAD
Customer Service Manager157,000 CAD
Customer Service Manager170,000 CAD
Customer Service Officer43,500 CAD
Customer Service Representative44,400 CAD
Customer Service Supervisor68,100 CAD
Customer Service Team Leader103,000 CAD
Customer Service Trainer79,700 CAD
Customer Success Manager155,000 CAD
Customer Success Specialist101,000 CAD
Dispute Resolution Specialist83,400 CAD
Guest Service Agent34,700 CAD
Inbound Sales Representative46,400 CAD
Internet Banking Supervisor145,000 CAD
Logistics Coordinator50,900 CAD
Operations Support Manager129,000 CAD
Real Time Analyst86,000 CAD
Regional Account Manager145,000 CAD
Service Delivery Manager160,000 CAD
Service Writer38,700 CAD
Sourcing Assistant32,900 CAD
Telephone Operator33,000 CAD
Vendor Administration Specialist56,600 CAD
Workforce Manager95,800 CAD

Customer Service and Call Center Jobs Salary Distribution in Canada

Median and salary distribution yearly Canada Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/canada/customer-service-and-call-center/median-and-salary-distribution-yearly-canada-customer-service-and-call-center.jpg

The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Canada range from 32,000 CAD per year (minimum average salary) to 178,000 CAD per year (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 77,000 CAD per year, which means that half (50%) of people working in Customer Service and Call Center are earning less than 77,000 CAD while the other half are earning more than 77,000 CAD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 49,100 CAD while 75% of them are earning more than 49,100 CAD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 120,000 CAD while 25% are earning more than 120,000 CAD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Canada costs anywhere from 49,800 Canadian Dollar(s) to 149,000 Canadian Dollar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender yearly Canada Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/canada/customer-service-and-call-center/salary-comparison-by-gender-yearly-canada-customer-service-and-call-center.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in Canada who work in Customer Service and Call Center earn 5% more than their female counterparts on average.

Male
83,800 CAD
Female-5%
79,900 CAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Canada for all Careers

Salary comparison by gender yearly Canada
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/canada/salary-comparison-by-gender-yearly-canada.jpg

Customer Service and Call Center Average Annual Salary Increment Percentage in Canada

How much are annual salary increments in Canada for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Canada are likely to observe a salary increase of approximately 9% every 14 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Canada Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/canada/customer-service-and-call-center/annual-salary-increment-rate-canada-customer-service-and-call-center.jpg


The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Canada / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Canada is 7%.

Annual Increment Rate By Industry 2019

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in Canada for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg

Customer Service and Call Center Bonus and Incentive Rates in Canada

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Canada Customer Service and Call Center
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/canada/customer-service-and-call-center/annual-salary-bonus-rate-canada-customer-service-and-call-center.jpg

Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

48% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service and Call Center Hourly Average Wage in Canada


39 CAD per hour

The average hourly wage (pay per hour) in Canada is 39 CAD. This means that the average person in Canada earns approximately 39 CAD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center yearly Canada
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/canada/customer-service-and-call-center/salary-comparison-between-customer-service-and-call-center-and-customer-service-and-call-center-yearly-canada.jpg

The average salary for Customer Service and Call Center is 31% less than that of All Jobs.

Salary Comparison By City

CityAverage Salary
Brampton83,900 CAD
Calgary86,400 CAD
Edmonton85,700 CAD
Gatineau78,900 CAD
Halifax80,100 CAD
Hamilton84,700 CAD
Kitchener82,600 CAD
Markham81,600 CAD
Mississauga87,100 CAD
Montreal92,200 CAD
Ottawa87,800 CAD
Quebec86,400 CAD
Regina77,800 CAD
Richmond73,700 CAD
Saskatoon78,600 CAD
Surrey80,900 CAD
Toronto91,900 CAD
Vancouver88,100 CAD
Vaughan80,000 CAD
Windsor79,200 CAD
Winnipeg85,200 CAD

Salary Comparison By State

StateAverage Salary
Alberta88,100 CAD
British Columbia89,700 CAD
Manitoba84,700 CAD
New Brunswick75,400 CAD
Newfoundland-Labrador73,900 CAD
Northwest Territories82,000 CAD
Nova Scotia77,300 CAD
Nunavut85,400 CAD
Ontario92,000 CAD
Prince Edward Island71,100 CAD
Quebec90,500 CAD
Saskatchewan79,300 CAD
Yukon72,900 CAD

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Canada earn 4% more than their private sector counterparts on average across all sectors.

Private Sector
117,000 CAD
Public Sector+4%
122,000 CAD
Percentage increase and decrease are relative to the previous value

Browse Salaries

Salary Increase Letters

Best Paying Jobs
HomePrivacy PolicySalary Comparison

©Salary Explorer 2020