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Customer Service and Call Center Average Salaries in Canada 2024

How much money does a person working in Customer Service and Call Center make in Canada?


Average Yearly Salary
86,400 CAD
( 7,200 CAD monthly)

LOW
32,000
CAD
AVERAGE
86,400
CAD
HIGH
178,000
CAD
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Canada typically earns around 86,400 CAD. Salaries range from 32,000 CAD (lowest average) to 178,000 CAD (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Canada exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative51,800 CAD
Account Service Representative52,800 CAD
Business Support Specialist73,800 CAD
Call Center Advisor60,500 CAD
Call Center Duty Manager78,900 CAD
Call Center Manager155,000 CAD
Call Center Manager141,000 CAD
Call Center Quality Analyst87,100 CAD
Call Center Representative44,800 CAD
Call Center Representative45,300 CAD
Call Center Scheduler54,500 CAD
Call Center Scheduling Manager74,200 CAD
Call Center Supervisor64,400 CAD
Call Center Team Leader78,900 CAD
Call Center Technology Specialist92,300 CAD
Chatbot Copywriter77,400 CAD
Chatbot Deployment Specialist87,500 CAD
Chatbot Marketing Specialist105,000 CAD
Chief Customer Experience and Success Officer166,000 CAD
Client Engagement Specialest86,500 CAD
Client Executive60,500 CAD
Client Liaison Officer44,000 CAD
Client Relations Manager164,000 CAD
Client Relationship Executive146,000 CAD
Client Relationship Manager166,000 CAD
Client Service Analyst97,000 CAD
Client Service Representative46,500 CAD
Client Strategy Specialist92,900 CAD
Contracts Specialist72,300 CAD
Customer Care Officer44,400 CAD
Customer Care Representative43,700 CAD
Customer Center Supervisor52,700 CAD
Customer Experience Analyst59,200 CAD
Customer Experience Manager161,000 CAD
Customer Experience Specialist99,000 CAD
Customer Feedback and Insights Analyst103,000 CAD
Customer Fulfillment Specialist93,600 CAD
Customer Insights Analyst92,300 CAD
Customer Journey Analyst124,000 CAD
Customer Problem Manager95,200 CAD
Customer Relations Manager162,000 CAD
Customer Relations Specialist95,000 CAD
Customer Relationship Management Implementation Consultant142,000 CAD
Customer Retention Specialist135,000 CAD
Customer Sales Representative46,700 CAD
Customer Sales Support45,700 CAD
Customer Service Administration56,600 CAD
Customer Service Advisor94,200 CAD
Customer Service Agent42,800 CAD
Customer Service Associate44,300 CAD
Customer Service Coordinator53,500 CAD
Customer Service Country Manager185,000 CAD
Customer Service Executive109,000 CAD
Customer Service Manager157,000 CAD
Customer Service Manager170,000 CAD
Customer Service Officer43,500 CAD
Customer Service Operations Manager174,000 CAD
Customer Service Quality Assurance Analyst145,000 CAD
Customer Service Representative44,400 CAD
Customer Service Sales Support41,700 CAD
Customer Service Specialist45,200 CAD
Customer Service Supervisor68,100 CAD
Customer Service Team Leader103,000 CAD
Customer Service Trainer79,700 CAD
Customer Service Working Supervisor80,700 CAD
Customer Solutions Representative98,800 CAD
Customer Success Manager155,000 CAD
Customer Success Specialist101,000 CAD
Customer Support Agent45,800 CAD
Dispute Resolution Specialist83,400 CAD
Field Service Representative46,000 CAD
Guest Relations Officer37,700 CAD
Guest Service Agent34,700 CAD
Inbound Call Center Representative43,800 CAD
Inbound Sales Representative46,400 CAD
Internet Banking Supervisor145,000 CAD
Lead Administrator89,300 CAD
Live Chat Agent51,600 CAD
Logistics Coordinator50,900 CAD
Onboarding Specialist98,400 CAD
Operations Support Manager129,000 CAD
Real Time Analyst86,000 CAD
Regional Account Manager145,000 CAD
Remote Customer Service Representative65,600 CAD
Remote Customer Support Agent61,600 CAD
Service Administrator74,200 CAD
Service Delivery Manager160,000 CAD
Service Writer38,700 CAD
Social Media Customer Support Specialist88,700 CAD
Sourcing Assistant32,900 CAD
Telephone Operator33,000 CAD
User Experience Researcher103,000 CAD
Vendor Administration Specialist56,600 CAD
Voice Of The Customer Analyst89,700 CAD
Workforce Manager95,800 CAD


Customer Service and Call Center Jobs Pay Scale and Salaries in Canada

Median and salary distribution Canada Customer Service and Call Center yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
87,600 CAD or more
10% of people earn
73,500 to 87,600 CAD
20% of people earn
42,400 CAD or less
65% of people earn
42,400 to 73,500 CAD
Minimum Salary
32,000 CAD
Median
75,900 CAD
Maximum
178,000 CAD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Canada range from 32,000 CAD (starting average salary) to 178,000 CAD (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 75,900 CAD, implying that half of the workforce in Canada earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Canada earn less than 58,500 CAD, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 92,700 CAD, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Canada. The analysis revealed that roughly 65% of all reported salaries fell within the range of 42,400 CAD to 73,500 CAD. Approximately 20% of salaries were below the 42,400 CAD mark, while 10% ranged from 73,500 CAD to 87,600 CAD. Only 5% of individuals earned a gross salary of 87,600 CAD or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Canada having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Canada, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Canada costs anywhere from 50,000 CAD to 150,000 CAD and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Canada

Salary comparison by gender Canada Customer Service and Call Center yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Canada, the average difference between the salary of male and female employees is 5%.

Male
88,300 CAD
Female-5%
84,200 CAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Canada for all Careers

Salary comparison by gender yearly Canada
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Canada

How much are annual salary increments in Canada for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Canada are likely to observe a salary increase of approximately 9% every 14 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Canada Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Canada / All Professions

Annual Salary Increment Rate Canada
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Canada is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Canada

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Canada Customer Service and Call Center
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48% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Canada


42 CAD per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Canada is 42 CAD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Canada is 15 CAD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Brampton88,500 CAD
Calgary91,100 CAD
Edmonton90,400 CAD
Gatineau83,200 CAD
Halifax84,400 CAD
Hamilton89,300 CAD
Kitchener87,100 CAD
Markham86,000 CAD
Mississauga91,800 CAD
Montreal97,200 CAD
Ottawa92,600 CAD
Quebec91,100 CAD
Regina82,000 CAD
Richmond77,700 CAD
Saskatoon82,800 CAD
Surrey85,300 CAD
Toronto96,900 CAD
Vancouver92,900 CAD
Vaughan84,300 CAD
Windsor83,500 CAD
Winnipeg89,900 CAD

Salary Comparison By State

StateAverage Salary
Alberta92,900 CAD
British Columbia94,500 CAD
Manitoba89,300 CAD
New Brunswick79,600 CAD
Newfoundland-Labrador77,900 CAD
Northwest Territories86,500 CAD
Nova Scotia81,500 CAD
Nunavut90,100 CAD
Ontario97,000 CAD
Prince Edward Island74,900 CAD
Quebec95,500 CAD
Saskatchewan83,600 CAD
Yukon76,900 CAD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Canada is 4% on average across all career fields.

Private Sector
117,000 CAD
Public Sector+4%
122,000 CAD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Canada?

A good and competitive compensation would range anywhere between 75,900 CAD and 92,700 CAD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Canada ranges from 32,000 CAD to 58,500 CAD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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