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Customer Service Manager Average Salary in Canada 2020

How much money does a Customer Service Manager make in Canada?


Average Yearly Salary
170,000 CAD
( 14,100 CAD monthly)

LOW
91,700
CAD
AVERAGE
170,000
CAD
HIGH
256,000
CAD

A person working as a Customer Service Manager in Canada typically earns around 170,000 CAD per year. Salaries range from 91,700 CAD (lowest) to 256,000 CAD (highest).

This is the average yearly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Manager Salary Distribution in Canada

Median and salary distribution yearly Canada Customer Service Manager
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Manager salaries in Canada range from 91,700 CAD per year (minimum salary) to 256,000 CAD per year (maximum salary).

  • Median Salary

    The median salary is 156,000 CAD per year, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 156,000 CAD while the other half are earning more than 156,000 CAD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 112,000 CAD while 75% of them are earning more than 112,000 CAD. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 190,000 CAD while 25% are earning more than 190,000 CAD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Manager Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience yearly Canada Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.

A Customer Service Manager with less than two years of experience makes approximately 107,000 CAD per year.

While someone with an experience level between two and five years is expected to earn 134,000 CAD per year, 26% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 177,000 CAD per year, 32% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 209,000 CAD per year, 18% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 231,000 CAD per year, 11% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 246,000 CAD per year, 6% more than people with fifteen to twenty years of experience.


Customer Service Manager average salary change by experience in Canada

0 - 2 Years
107,000 CAD
2 - 5 Years+26%
134,000 CAD
5 - 10 Years+32%
177,000 CAD
10 - 15 Years+18%
209,000 CAD
15 - 20 Years+11%
231,000 CAD
20+ Years+6%
246,000 CAD
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Manager Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.

Salary comparison by education level yearly Canada Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Manager is 130,000 CAD per year.

While someone with a Certificate or Diploma gets a salary of 146,000 CAD per year, 13% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 192,000 CAD per year, 32% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 238,000 CAD per year, 24% more than someone with Bachelor's Degree.


Customer Service Manager average salary difference by education level in Canada

High School
130,000 CAD
Certificate or Diploma+13%
146,000 CAD
Bachelor's Degree+32%
192,000 CAD
Master's Degree+24%
238,000 CAD
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Canada costs anywhere from 49,800 Canadian Dollar(s) to 149,000 Canadian Dollar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Manager Salary Comparison By Gender

Salary comparison by gender yearly Canada Customer Service Manager
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Canada earn 4% more than their female counterparts on average.

Male
173,000 CAD
Female-4%
166,000 CAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Canada for all Careers

Salary comparison by gender yearly Canada
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Customer Service Manager Average Annual Salary Increment Percentage in Canada

How much are annual salary increments in Canada for Customer Service Manager(s)? How often do employees get salary raises?

Customer Service Manager

Customer Service Manager(s) in Canada are likely to observe a salary increase of approximately 12% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Canada Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Canada / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Canada is 7%.

Annual Increment Rate By Industry 2019

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in Canada for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Manager Bonus and Incentive Rates in Canada

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Canada Customer Service Manager
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A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

21% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 79% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 6% to 7% of their annual salary.

Received Bonus
79%
No Bonus
21%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service Manager Average Hourly Wage in Canada


82 CAD per hour

The average hourly wage (pay per hour) in Canada is 82 CAD. This means that the average Customer Service Manager in Canada earns approximately 82 CAD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Manager VS Other Jobs

Salary Comparison Between Customer Service Manager and Customer Service and Call Center yearly Canada
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The average salary for Customer Service Manager is 110% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist73,800 CAD-57%
Call Center Advisor60,500 CAD-64%
Call Center Manager141,000 CAD-17%
Call Center Quality Analyst87,100 CAD-49%
Call Center Representative44,800 CAD-74%
Call Center Scheduler54,500 CAD-68%
Call Center Scheduling Manager74,200 CAD-56%
Call Center Supervisor64,400 CAD-62%
Call Center Team Leader78,900 CAD-54%
Client Engagement Specialest86,500 CAD-49%
Client Executive60,500 CAD-64%
Client Liaison Officer44,000 CAD-74%
Client Relations Manager164,000 CAD-3%
Client Service Analyst97,000 CAD-43%
Client Service Representative46,500 CAD-73%
Client Strategy Specialist92,900 CAD-45%
Contracts Specialist72,300 CAD-57%
Customer Care Representative43,700 CAD-74%
Customer Experience Analyst59,200 CAD-65%
Customer Experience Manager161,000 CAD-5%
Customer Experience Specialist99,000 CAD-42%
Customer Fulfillment Specialist93,600 CAD-45%
Customer Insights Analyst92,300 CAD-46%
Customer Problem Manager95,200 CAD-44%
Customer Service Advisor94,200 CAD-45%
Customer Service Associate44,300 CAD-74%
Customer Service Executive109,000 CAD-36%
Customer Service Manager170,000 CAD+0%
Customer Service Officer43,500 CAD-74%
Customer Service Representative44,400 CAD-74%
Customer Service Supervisor68,100 CAD-60%
Customer Service Team Leader103,000 CAD-39%
Customer Service Trainer79,700 CAD-53%
Customer Success Manager155,000 CAD-9%
Customer Success Specialist101,000 CAD-41%
Dispute Resolution Specialist83,400 CAD-51%
Guest Service Agent34,700 CAD-80%
Inbound Sales Representative46,400 CAD-73%
Internet Banking Supervisor145,000 CAD-15%
Logistics Coordinator50,900 CAD-70%
Operations Support Manager129,000 CAD-24%
Real Time Analyst86,000 CAD-49%
Regional Account Manager145,000 CAD-15%
Service Delivery Manager160,000 CAD-6%
Service Writer38,700 CAD-77%
Sourcing Assistant32,900 CAD-81%
Telephone Operator33,000 CAD-81%
Vendor Administration Specialist56,600 CAD-67%
Workforce Manager95,800 CAD-44%

Salary Comparison By City

CityAverage Salary
Brampton154,000 CAD
Calgary165,000 CAD
Edmonton167,000 CAD
Gatineau148,000 CAD
Halifax160,000 CAD
Hamilton169,000 CAD
Kitchener152,000 CAD
Markham156,000 CAD
Mississauga170,000 CAD
Montreal180,000 CAD
Ottawa168,000 CAD
Quebec172,000 CAD
Regina140,000 CAD
Richmond150,000 CAD
Saskatoon154,000 CAD
Surrey158,000 CAD
Toronto172,000 CAD
Vancouver169,000 CAD
Vaughan156,000 CAD
Windsor158,000 CAD
Winnipeg160,000 CAD

Salary Comparison By State

StateAverage Salary
Alberta169,000 CAD
British Columbia186,000 CAD
Manitoba172,000 CAD
New Brunswick157,000 CAD
Newfoundland-Labrador156,000 CAD
Northwest Territories160,000 CAD
Nova Scotia154,000 CAD
Nunavut174,000 CAD
Ontario191,000 CAD
Prince Edward Island136,000 CAD
Quebec177,000 CAD
Saskatchewan158,000 CAD
Yukon148,000 CAD

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Canada earn 4% more than their private sector counterparts on average across all sectors.

Private Sector
117,000 CAD
Public Sector+4%
122,000 CAD
Percentage increase and decrease are relative to the previous value

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