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Customer Service Manager Average Salary in Canada 2024

How much money does a person working as Customer Service Manager make in Canada?


Average Yearly Salary
170,000 CAD
( 14,100 CAD monthly)

LOW
91,700
CAD
AVERAGE
170,000
CAD
HIGH
256,000
CAD
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Manager in Canada typically earns around 170,000 CAD. Salaries range from 91,700 CAD (lowest) to 256,000 CAD (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Canada vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Manager Pay Scale and Salaries in Canada

Median and salary distribution Canada Customer Service Manager yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
151,000 CAD or more
10% of people earn
135,000 to 151,000 CAD
20% of people earn
101,000 CAD or less
65% of people earn
101,000 to 135,000 CAD
Minimum Salary
91,700 CAD
Median
152,000 CAD
Maximum
256,000 CAD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Manager in Canada range from 91,700 CAD (starting salary) to 256,000 CAD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 152,000 CAD, half of the professionals who work as Customer Service Manager in Canada earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Canada earn less than 127,000 CAD, while 75% earn more. Similarly, the chart shows that 75% earn less than 171,000 CAD while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Canada compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 101,000 CAD to 135,000 CAD. About 20% of salaries are below the 101,000 CAD mark, while 10% fall within the range of 135,000 CAD to 151,000 CAD. Only 5% of individuals have salaries exceeding 151,000 CAD.

Salary Comparison by Years of Experience / Customer Service Manager / Canada

How do experience and age affect pay?

0 - 2 Years
107,000 CAD
2 - 5 Years+26%
134,000 CAD
5 - 10 Years+32%
177,000 CAD
10 - 15 Years+18%
209,000 CAD
15 - 20 Years+11%
231,000 CAD
20+ Years+6%
246,000 CAD
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience yearly Canada Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.


All salary figures displayed here are per year except when noted otherwise.

Employees with less than two years of experience earn approximately 107,000 CAD.

While someone with an experience level between two and five years is expected to earn 134,000 CAD, 26% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 177,000 CAD, 32% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 209,000 CAD, 18% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 231,000 CAD, 11% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 246,000 CAD, 6% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Manager / Canada

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.

High School
130,000 CAD
Certificate or Diploma+13%
146,000 CAD
Bachelor's Degree+32%
192,000 CAD
Master's Degree+24%
238,000 CAD
Percentage increase and decrease are relative to the previous value
Salary comparison by education level yearly Canada Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 130,000 CAD.


Level 2: Certificate or Diploma

At this level, the average salary becomes 146,000 CAD, 13% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 192,000 CAD, 32% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 238,000 CAD, 24% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Canada costs anywhere from 50,000 CAD to 150,000 CAD and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Manager / Canada

Salary comparison by gender Canada Customer Service Manager yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Canada, the average difference between the salary of male and female employees is 4%.

Male
173,000 CAD
Female-4%
166,000 CAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Canada for all Careers

Salary comparison by gender yearly Canada
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Average Annual Salary Increment Percentage / Customer Service Manager / Canada

How much are annual salary increments in Canada for individuals working as Customer Service Manager? How often do employees get salary raises?

Individuals working as Customer Service Manager in Canada are likely to observe a salary increase of approximately 12% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Canada Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Canada / All Professions

Annual Salary Increment Rate Canada
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Canada is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Manager / Canada

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Canada Customer Service Manager
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21% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 79% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 6% to 7% of their annual salary.

Received Bonus
79%
No Bonus
21%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Manager / Canada


82 CAD per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Manager in Canada is 82 CAD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Manager in Canada is 44 CAD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative51,800 CAD-69%
Account Service Representative52,800 CAD-69%
Business Support Specialist73,800 CAD-57%
Call Center Advisor60,500 CAD-64%
Call Center Duty Manager78,900 CAD-54%
Call Center Manager155,000 CAD-9%
Call Center Quality Analyst87,100 CAD-49%
Call Center Representative44,800 CAD-74%
Call Center Scheduler54,500 CAD-68%
Call Center Scheduling Manager74,200 CAD-56%
Call Center Supervisor64,400 CAD-62%
Call Center Team Leader78,900 CAD-54%
Call Center Technology Specialist92,300 CAD-46%
Chatbot Copywriter77,400 CAD-54%
Chatbot Deployment Specialist87,500 CAD-48%
Chatbot Marketing Specialist105,000 CAD-38%
Chief Customer Experience and Success Officer166,000 CAD-2%
Client Engagement Specialest86,500 CAD-49%
Client Executive60,500 CAD-64%
Client Liaison Officer44,000 CAD-74%
Client Relations Manager164,000 CAD-3%
Client Relationship Executive146,000 CAD-14%
Client Relationship Manager166,000 CAD-2%
Client Service Analyst97,000 CAD-43%
Client Service Representative46,500 CAD-73%
Client Strategy Specialist92,900 CAD-45%
Contracts Specialist72,300 CAD-57%
Customer Care Officer44,400 CAD-74%
Customer Care Representative43,700 CAD-74%
Customer Center Supervisor52,700 CAD-69%
Customer Experience Analyst59,200 CAD-65%
Customer Experience Manager161,000 CAD-5%
Customer Experience Specialist99,000 CAD-42%
Customer Feedback and Insights Analyst103,000 CAD-39%
Customer Fulfillment Specialist93,600 CAD-45%
Customer Insights Analyst92,300 CAD-46%
Customer Journey Analyst124,000 CAD-27%
Customer Problem Manager95,200 CAD-44%
Customer Relations Manager162,000 CAD-5%
Customer Relations Specialist95,000 CAD-44%
Customer Relationship Management Implementation Consultant142,000 CAD-16%
Customer Retention Specialist135,000 CAD-20%
Customer Sales Representative46,700 CAD-72%
Customer Sales Support45,700 CAD-73%
Customer Service Administration56,600 CAD-67%
Customer Service Advisor94,200 CAD-45%
Customer Service Agent42,800 CAD-75%
Customer Service Associate44,300 CAD-74%
Customer Service Coordinator53,500 CAD-68%
Customer Service Country Manager185,000 CAD+9%
Customer Service Executive109,000 CAD-36%
Customer Service Manager157,000 CAD-8%
Customer Service Officer43,500 CAD-74%
Customer Service Operations Manager174,000 CAD+2%
Customer Service Quality Assurance Analyst145,000 CAD-15%
Customer Service Representative44,400 CAD-74%
Customer Service Sales Support41,700 CAD-75%
Customer Service Specialist45,200 CAD-73%
Customer Service Supervisor68,100 CAD-60%
Customer Service Team Leader103,000 CAD-39%
Customer Service Trainer79,700 CAD-53%
Customer Service Working Supervisor80,700 CAD-52%
Customer Solutions Representative98,800 CAD-42%
Customer Success Manager155,000 CAD-9%
Customer Success Specialist101,000 CAD-41%
Customer Support Agent45,800 CAD-73%
Dispute Resolution Specialist83,400 CAD-51%
Field Service Representative46,000 CAD-73%
Guest Relations Officer37,700 CAD-78%
Guest Service Agent34,700 CAD-80%
Inbound Call Center Representative43,800 CAD-74%
Inbound Sales Representative46,400 CAD-73%
Internet Banking Supervisor145,000 CAD-15%
Lead Administrator89,300 CAD-47%
Live Chat Agent51,600 CAD-70%
Logistics Coordinator50,900 CAD-70%
Onboarding Specialist98,400 CAD-42%
Operations Support Manager129,000 CAD-24%
Real Time Analyst86,000 CAD-49%
Regional Account Manager145,000 CAD-15%
Remote Customer Service Representative65,600 CAD-61%
Remote Customer Support Agent61,600 CAD-64%
Service Administrator74,200 CAD-56%
Service Delivery Manager160,000 CAD-6%
Service Writer38,700 CAD-77%
Social Media Customer Support Specialist88,700 CAD-48%
Sourcing Assistant32,900 CAD-81%
Telephone Operator33,000 CAD-81%
User Experience Researcher103,000 CAD-39%
Vendor Administration Specialist56,600 CAD-67%
Voice Of The Customer Analyst89,700 CAD-47%
Workforce Manager95,800 CAD-44%

Salary Comparison By City

CityAverage Salary
Montreal180,000 CAD
Toronto173,000 CAD

Salary Comparison By State

StateAverage Salary
Alberta169,000 CAD
British Columbia186,000 CAD
Manitoba172,000 CAD
New Brunswick157,000 CAD
Newfoundland-Labrador156,000 CAD
Northwest Territories160,000 CAD
Nova Scotia154,000 CAD
Nunavut174,000 CAD
Ontario191,000 CAD
Prince Edward Island136,000 CAD
Quebec177,000 CAD
Saskatchewan158,000 CAD
Yukon148,000 CAD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Canada is 4% on average across all career fields.

Private Sector
117,000 CAD
Public Sector+4%
122,000 CAD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Manager in Canada?

A good and competitive compensation would range anywhere between 152,000 CAD and 171,000 CAD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Manager in Canada ranges from 91,700 CAD to 127,000 CAD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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