Customer Service Representative Average Salary in Canada 2020
How much money does a Customer Service Representative make in Canada?
LOW
23,100
CAD AVERAGE
44,400
CAD HIGH
67,900
CAD
A person working as a Customer Service Representative in Canada typically earns around 44,400 CAD per year. Salaries range from 23,100 CAD (lowest) to 67,900 CAD (highest).
This is the average yearly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Salary Distribution in Canada
The median, the maximum, the minimum, and the range
Salary Range
Customer Service Representative salaries in Canada range from 23,100 CAD per year (minimum salary) to 67,900 CAD per year (maximum salary).
Median Salary
The median salary is 42,600 CAD per year, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 42,600 CAD while the other half are earning more than 42,600 CAD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Percentiles
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 29,600 CAD while 75% of them are earning more than 29,600 CAD. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 53,000 CAD while 25% are earning more than 53,000 CAD.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
Customer Service Representative Salary Comparison by Years of Experience
How does experience and age affect your pay?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.
A Customer Service Representative with less than two years of experience makes approximately 26,200 CAD per year.
While someone with an experience level between two and five years is expected to earn 35,200 CAD per year, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 45,700 CAD per year, 30% more than someone with two to five years of experience.
Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 55,300 CAD per year, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 60,500 CAD per year, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 63,600 CAD per year, 5% more than people with fifteen to twenty years of experience.
Customer Service Representative average salary change by experience in Canada
| 0 - 2 Years | 26,200 CAD | |
| 2 - 5 Years | +34% | 35,200 CAD |
| 5 - 10 Years | +30% | 45,700 CAD |
| 10 - 15 Years | +21% | 55,300 CAD |
| 15 - 20 Years | +9% | 60,500 CAD |
| 20+ Years | +5% | 63,600 CAD |
Typical Salary Progress for Most Careers
Customer Service Representative Salary Comparison By Education
How do education levels affect salaries?
Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Customer Service Representative is 31,100 CAD per year.
While someone with a Certificate or Diploma gets a salary of 44,600 CAD per year, 43% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 61,600 CAD per year, 38% more than someone with a Certificate or Diploma.
Customer Service Representative average salary difference by education level in Canada
| High School | 31,100 CAD | |
| Certificate or Diploma | +43% | 44,600 CAD |
| Bachelor's Degree | +38% | 61,600 CAD |
Typical Salary Difference by Education for Most Careers
Customer Service Representative Salary Comparison By Gender
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Canada earn 4% less than their female counterparts on average.
| Male | 43,400 CAD | |
| Female | +5% | 45,400 CAD |
Salary Comparison By Gender in Canada for all Careers
Customer Service Representative Average Annual Salary Increment Percentage in Canada
How much are annual salary increments in Canada for Customer Service Representative(s)? How often do employees get salary raises?
Customer Service Representative
Customer Service Representative(s) in Canada are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
Canada / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Annual Increment Rate By Industry 2019
| Banking | 2% | |
| Energy | 4% | |
| Information Technology | 6% | |
| Healthcare | 8% | |
| Travel | 1% | |
| Construction | 3% | |
| Education | 5% |
Listed above are the average annual increase rates for each industry in Canada for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Customer Service Representative Bonus and Incentive Rates in Canada
How much and how often are bonuses being awarded?
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
| Received Bonus | 54% | |
| No Bonus | 46% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Customer Service Representative Average Hourly Wage in Canada
21 CAD per hourThe average hourly wage (pay per hour) in Canada is 21 CAD. This means that the average Customer Service Representative in Canada earns approximately 21 CAD for every worked hour.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
Customer Service Representative VS Other Jobs
The average salary for Customer Service Representative is 46% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Business Support Specialist | 73,800 CAD |  +66% |
| Call Center Advisor | 60,500 CAD | +36% |
| Call Center Manager | 141,000 CAD | +220% |
| Call Center Quality Analyst | 87,100 CAD | +96% |
| Call Center Representative | 45,300 CAD | +2% |
| Call Center Scheduler | 54,500 CAD | +23% |
| Call Center Scheduling Manager | 74,200 CAD | +67% |
| Call Center Supervisor | 64,400 CAD | +45% |
| Call Center Team Leader | 78,900 CAD | +78% |
| Client Engagement Specialest | 86,500 CAD | +95% |
| Client Executive | 60,500 CAD | +36% |
| Client Liaison Officer | 44,000 CAD |  -1% |
| Client Relations Manager | 164,000 CAD | +270% |
| Client Service Analyst | 97,000 CAD | +120% |
| Client Service Representative | 46,500 CAD | +5% |
| Client Strategy Specialist | 92,900 CAD | +110% |
| Contracts Specialist | 72,300 CAD | +63% |
| Customer Care Representative | 43,700 CAD | -2% |
| Customer Experience Analyst | 59,200 CAD | +33% |
| Customer Experience Manager | 161,000 CAD | +260% |
| Customer Experience Specialist | 99,000 CAD | +120% |
| Customer Fulfillment Specialist | 93,600 CAD | +110% |
| Customer Insights Analyst | 92,300 CAD | +110% |
| Customer Problem Manager | 95,200 CAD | +110% |
| Customer Service Advisor | 94,200 CAD | +110% |
| Customer Service Associate | 44,300 CAD | -0% |
| Customer Service Executive | 109,000 CAD | +150% |
| Customer Service Manager | 170,000 CAD | +280% |
| Customer Service Officer | 43,500 CAD | -2% |
| Customer Service Representative | 44,400 CAD | +0% |
| Customer Service Supervisor | 68,100 CAD | +53% |
| Customer Service Team Leader | 103,000 CAD | +130% |
| Customer Service Trainer | 79,700 CAD | +80% |
| Customer Success Manager | 155,000 CAD | +250% |
| Customer Success Specialist | 101,000 CAD | +130% |
| Dispute Resolution Specialist | 83,400 CAD | +88% |
| Guest Service Agent | 34,700 CAD | -22% |
| Inbound Sales Representative | 46,400 CAD | +5% |
| Internet Banking Supervisor | 145,000 CAD | +230% |
| Logistics Coordinator | 50,900 CAD | +15% |
| Operations Support Manager | 129,000 CAD | +190% |
| Real Time Analyst | 86,000 CAD | +94% |
| Regional Account Manager | 145,000 CAD | +230% |
| Service Delivery Manager | 160,000 CAD | +260% |
| Service Writer | 38,700 CAD | -13% |
| Sourcing Assistant | 32,900 CAD | -26% |
| Telephone Operator | 33,000 CAD | -26% |
| Vendor Administration Specialist | 56,600 CAD | +28% |
| Workforce Manager | 95,800 CAD | +120% |
Salary Comparison By City
| City | Average Salary |
| Brampton | 45,600 CAD |
| Calgary | 47,100 CAD |
| Edmonton | 47,700 CAD |
| Gatineau | 40,000 CAD |
| Halifax | 42,400 CAD |
| Hamilton | 45,100 CAD |
| Kitchener | 45,200 CAD |
| Markham | 41,800 CAD |
| Mississauga | 45,400 CAD |
| Montreal | 48,600 CAD |
| Ottawa | 49,500 CAD |
| Quebec | 46,500 CAD |
| Regina | 42,300 CAD |
| Richmond | 39,000 CAD |
| Saskatoon | 41,800 CAD |
| Surrey | 45,400 CAD |
| Toronto | 50,800 CAD |
| Vancouver | 48,500 CAD |
| Vaughan | 41,900 CAD |
| Windsor | 42,400 CAD |
| Winnipeg | 46,600 CAD |
Salary Comparison By State
| State | Average Salary |
| Alberta | 48,500 CAD |
| British Columbia | 48,300 CAD |
| Manitoba | 44,600 CAD |
| New Brunswick | 44,200 CAD |
| Newfoundland-Labrador | 40,100 CAD |
| Northwest Territories | 45,400 CAD |
| Nova Scotia | 43,700 CAD |
| Nunavut | 49,300 CAD |
| Ontario | 49,000 CAD |
| Prince Edward Island | 38,700 CAD |
| Quebec | 50,400 CAD |
| Saskatchewan | 45,100 CAD |
| Yukon | 42,300 CAD |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Canada earn 4% more than their private sector counterparts on average across all sectors.
| Private Sector | 117,000 CAD | |
| Public Sector | +4% | 122,000 CAD |
