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Customer Service and Call Center Average Salary in Canada 2018

How much money does a person working in Customer Service and Call Center make in Canada?

4,620 CAD per month
Average Monthly Salary
A person working in Customer Service and Call Center in Canada typically earns around 4,620 CAD per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Customer Service and Call Center Jobs Salary Distribution in Canada

25% of people earn
3,000 CAD
or less
50% of people earn
3,750 CAD
or less
75% of people earn
5,000 CAD
or less
Minimum
1,300 CAD
Median
3,750 CAD
Maximum
30,000 CAD

Abount These Figures: Salary Range, Median and Percentiles

Customer Service and Call Center salaries in Canada range between 1,300 CAD per month (minimum salary) to 30,000 CAD per month (maximum salary).

The median salary is 3,750 CAD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 3,750 CAD while the other half are earning more than 3,750 CAD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph, with the group earning more than the median salary.

Closely related to the median are two similar values: the 25th and 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 3,000 CAD while 75% of them are earning more than 3,000 CAD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 5,000 CAD while 25% of them are earning more than 5,000 CAD.

What is the difference between the median and the average salary? What should I be looking at?

Both are indicators. If your salary is higher than both the average and the median, then you are doing very well. If your salary is lower than both, then many people are earning more than you. You have plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. Luckily for you, we have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Trend and Forecast in Canada

How are Customer Service and Call Center salaries changing over time? Listed below is a chart that shows the average Customer Service and Call Center salary in Canada in recent years.

2015201620172018
Average Salary 2015    =  
4,328 CAD
Average Salary 2016    +2%  
4,432 CAD
Average Salary 2017    +3%  
4,556 CAD
Average Salary 2018    +1%  
4,620 CAD
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Canada are on the rise in the year 2018 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2018 are 1% higher than those of 2017. The trend suggests a slow yet slow continous increase in pay in 2019 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Average Hourly Wage in Canada

24 CAD per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Canada for Customer Service and Call Center is 24 CAD. This means that the average person in Canada earns approximatly 24 CAD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage, the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and is considered to the be the standard.

Salary Comparison By Job Title (Average Monthly Salary)

Job TitleAverage Salary
Call Center Escalations4,175 CAD
Call Center Quality Analyst4,167 CAD
Call Center Representative3,333 CAD
Call Center Scheduling Manager3,833 CAD
Call Center Team Leader5,358 CAD
Call Centre Manager4,417 CAD
Client Service Representative2,858 CAD
Customer Care Representative3,275 CAD
Customer Experience Manager2,917 CAD
Customer Service Advisor2,975 CAD
Customer Service Executive12,500 CAD
Customer Service Manager5,346 CAD
Customer Service Officer3,667 CAD
Customer Service Representative5,761 CAD
Customer Service Supervisor3,561 CAD
Customer Service Team Leader3,750 CAD
Customer Service Trainer4,708 CAD
Logistics Coordinator3,908 CAD

See Other People's Submitted Salaries


Salary Comparison By State (Average Monthly Salary)

StateAverage Salary
Alberta4,152 CAD
British Columbia5,963 CAD
New Brunswick3,889 CAD
Ontario4,707 CAD
Quebec4,370 CAD
Saskatchewan2,975 CAD

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