How much money does a person working in Customer Service and Call Center make in Canada?
4,620 CAD per month
Average Monthly Salary
A person working in Customer Service and Call Center in Canada typically earns around 4,620 CAD per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Customer Service and Call Center Jobs Salary Distribution in Canada
25% of people earn
50% of people earn
75% of people earn
Abount These Figures: Salary Range, Median and Percentiles
Customer Service and Call Center salaries in Canada range between 1,300 CAD per month (minimum salary) to 30,000 CAD per month (maximum salary).
The median salary is 3,750 CAD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 3,750 CAD while the other half are earning more than 3,750 CAD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph, with the group earning more than the median salary.
Closely related to the median are two similar values: the 25th and 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 3,000 CAD while 75% of them are earning more than 3,000 CAD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 5,000 CAD while 25% of them are earning more than 5,000 CAD.
What is the difference between the median and the average salary? What should I be looking at?
Both are indicators. If your salary is higher than both the average and the median, then you are doing very well. If your salary is lower than both, then many people are earning more than you. You have plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. Luckily for you, we have written a guide to explain all the different senarios. How to compare your salary
Customer Service and Call Center Salary Trend and Forecast in Canada
How are Customer Service and Call Center salaries changing over time? Listed below is a chart that shows the average Customer Service and Call Center salary in Canada in recent years.
|Average Salary 2015|| = |
|Average Salary 2016|| +2% |
|Average Salary 2017|| +3% |
|Average Salary 2018|| +1% |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Canada are on the rise in the year 2018 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2018 are 1% higher than those of 2017. The trend suggests a slow yet slow continous increase in pay in 2019 and future years. These numbers differ slightly from industry to another.
Customer Service and Call Center Average Hourly Wage in Canada
24 CAD per hour
Average Hourly Wage
The average hourly wage (pay per hour) in Canada for Customer Service and Call Center is 24 CAD. This means that the average person in Canada earns approximatly 24 CAD for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage, the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and is considered to the be the standard.
Salary Comparison By Job Title (Average Monthly Salary)
|Call Center Escalations||4,175 CAD|
|Call Center Quality Analyst||4,167 CAD|
|Call Center Representative||3,333 CAD|
|Call Center Scheduling Manager||3,833 CAD|
|Call Center Team Leader||5,358 CAD|
|Call Centre Manager||4,417 CAD|
|Client Service Representative||2,858 CAD|
|Customer Care Representative||3,275 CAD|
|Customer Experience Manager||2,917 CAD|
|Customer Service Advisor||2,975 CAD|
|Customer Service Executive||12,500 CAD|
|Customer Service Manager||5,346 CAD|
|Customer Service Officer||3,667 CAD|
|Customer Service Representative||5,761 CAD|
|Customer Service Supervisor||3,561 CAD|
|Customer Service Team Leader||3,750 CAD|
|Customer Service Trainer||4,708 CAD|
|Logistics Coordinator||3,908 CAD|
See Other People's Submitted Salaries
Salary Comparison By State (Average Monthly Salary)