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Customer Service Manager Average Salary in China 2021

How much money does a Customer Service Manager make in China?


Average Monthly Salary
38,400 CNY
( 461,000 CNY yearly)

LOW
19,600
CNY
AVERAGE
38,400
CNY
HIGH
59,200
CNY

A person working as a Customer Service Manager in China typically earns around 38,400 CNY per month. Salaries range from 19,600 CNY (lowest) to 59,200 CNY (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Manager Salary Distribution in China

Median and salary distribution monthly China Customer Service Manager
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Manager salaries in China range from 19,600 CNY per month (minimum salary) to 59,200 CNY per month (maximum salary).

  • Median Salary

    The median salary is 37,700 CNY per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 37,700 CNY while the other half are earning more than 37,700 CNY. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 25,800 CNY while 75% of them are earning more than 25,800 CNY. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 47,500 CNY while 25% are earning more than 47,500 CNY.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Manager Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly China Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.

A Customer Service Manager with less than two years of experience makes approximately 22,000 CNY per month.

While someone with an experience level between two and five years is expected to earn 28,700 CNY per month, 31% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 40,200 CNY per month, 40% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 48,300 CNY per month, 20% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 52,500 CNY per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 56,600 CNY per month, 8% more than people with fifteen to twenty years of experience.


Customer Service Manager average salary change by experience in China

0 - 2 Years
22,000 CNY
2 - 5 Years+31%
28,700 CNY
5 - 10 Years+40%
40,200 CNY
10 - 15 Years+20%
48,300 CNY
15 - 20 Years+9%
52,500 CNY
20+ Years+8%
56,600 CNY
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Manager Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.

Salary comparison by education level monthly China Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Manager is 26,300 CNY per month.

While someone with a Certificate or Diploma gets a salary of 30,300 CNY per month, 15% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 42,600 CNY per month, 41% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 54,800 CNY per month, 29% more than someone with Bachelor's Degree.


Customer Service Manager average salary difference by education level in China

High School
26,300 CNY
Certificate or Diploma+15%
30,300 CNY
Bachelor's Degree+41%
42,600 CNY
Master's Degree+29%
54,800 CNY
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in China costs anywhere from 146,000 Yuan Renminbi(s) to 439,000 Yuan Renminbi(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Manager Salary Comparison By Gender

Salary comparison by gender monthly China Customer Service Manager
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in China earn 11% more than their female counterparts on average.

Male
40,600 CNY
Female-10%
36,400 CNY
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in China for all Careers

Salary comparison by gender monthly China
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Customer Service Manager Average Annual Salary Increment Percentage in China

How much are annual salary increments in China for Customer Service Manager(s)? How often do employees get salary raises?

Customer Service Manager

Customer Service Manager(s) in China are likely to observe a salary increase of approximately 12% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate China Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

China / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in China is 7%.

Annual Increment Rate By Industry 2020

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Listed above are the average annual increase rates for each industry in China for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Manager Bonus and Incentive Rates in China

How much and how often are bonuses being awarded?Annual Salary Bonus Rate China Customer Service Manager
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A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

19% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 81% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 6% to 8% of their annual salary.

Received Bonus
81%
No Bonus
19%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service Manager Average Hourly Wage in China


220 CNY per hour

The average hourly wage (pay per hour) in China is 220 CNY. This means that the average Customer Service Manager in China earns approximately 220 CNY for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Manager VS Other Jobs

Salary Comparison Between Customer Service Manager and Customer Service and Call Center monthly China
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The average salary for Customer Service Manager is 91% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist19,100 CNY-50%
Call Center Advisor14,900 CNY-61%
Call Center Manager34,300 CNY-11%
Call Center Quality Analyst22,700 CNY-41%
Call Center Representative10,900 CNY-72%
Call Center Scheduler13,000 CNY-66%
Call Center Scheduling Manager17,800 CNY-54%
Call Center Supervisor15,100 CNY-61%
Call Center Team Leader19,000 CNY-51%
Client Engagement Specialest20,300 CNY-47%
Client Executive15,800 CNY-59%
Client Liaison Officer10,900 CNY-72%
Client Relations Manager38,800 CNY+1%
Client Service Analyst23,200 CNY-40%
Client Service Representative11,400 CNY-70%
Client Strategy Specialist22,400 CNY-42%
Contracts Specialist17,800 CNY-54%
Customer Care Representative10,800 CNY-72%
Customer Experience Analyst14,100 CNY-63%
Customer Experience Manager39,400 CNY+2%
Customer Experience Specialist23,700 CNY-38%
Customer Fulfillment Specialist22,600 CNY-41%
Customer Insights Analyst22,400 CNY-42%
Customer Problem Manager24,300 CNY-37%
Customer Service Advisor24,700 CNY-36%
Customer Service Associate11,400 CNY-70%
Customer Service Executive27,100 CNY-30%
Customer Service Manager38,400 CNY-0%
Customer Service Officer10,500 CNY-73%
Customer Service Representative11,200 CNY-71%
Customer Service Supervisor17,300 CNY-55%
Customer Service Team Leader23,600 CNY-39%
Customer Service Trainer20,300 CNY-47%
Customer Success Manager36,300 CNY-6%
Customer Success Specialist24,700 CNY-36%
Dispute Resolution Specialist19,500 CNY-49%
Guest Service Agent8,610 CNY-78%
Inbound Sales Representative10,900 CNY-72%
Internet Banking Supervisor33,500 CNY-13%
Logistics Coordinator12,600 CNY-67%
Operations Support Manager33,700 CNY-12%
Real Time Analyst21,400 CNY-44%
Regional Account Manager37,900 CNY-1%
Service Delivery Manager38,100 CNY-1%
Service Writer8,860 CNY-77%
Sourcing Assistant7,560 CNY-80%
Telephone Operator8,180 CNY-79%
Vendor Administration Specialist13,600 CNY-65%
Workforce Manager23,300 CNY-39%

Salary Comparison By City

CityAverage Salary
Beijing42,400 CNY
Changchun36,700 CNY
Changsha35,600 CNY
Chengdu44,500 CNY
Chongqing44,600 CNY
Dalian37,100 CNY
Dongguan36,800 CNY
Foshan37,100 CNY
Fuzhou34,500 CNY
Guangzhou47,000 CNY
Hangzhou42,700 CNY
Harbin42,500 CNY
Jinan41,100 CNY
Kunming36,100 CNY
Nanjing40,100 CNY
Qingdao40,400 CNY
Quanzhou34,700 CNY
Shanghai44,200 CNY
Shantou39,100 CNY
Shenyang39,800 CNY
Shenzhen41,200 CNY
Suzhou40,200 CNY
Tianjin41,200 CNY
Wenzhou39,500 CNY
Wuhan44,100 CNY
Wuxi33,700 CNY
Xi an39,600 CNY
Xiamen35,300 CNY
Zhengzhou35,500 CNY

Salary Comparison By State

StateAverage Salary
Anhui41,400 CNY
Beijing34,800 CNY
Chongqing38,000 CNY
Fujian41,200 CNY
Gansu35,100 CNY
Guangdong44,300 CNY
Guangxi41,300 CNY
Guizhou38,600 CNY
Hainan35,700 CNY
Hebei41,700 CNY
Heilongjiang37,900 CNY
Henan44,700 CNY
Hubei43,200 CNY
Hunan44,900 CNY
Jiangsu42,300 CNY
Jiangxi40,100 CNY
Jilin37,400 CNY
Liaoning41,400 CNY
Nei Monggol38,100 CNY
Ningxia32,900 CNY
Qinghai33,200 CNY
Shaanxi39,500 CNY
Shandong46,500 CNY
Shanghai34,300 CNY
Shanxi37,300 CNY
Sichuan44,000 CNY
Tianjin35,300 CNY
Xinjiang Uygur36,900 CNY
Xizang [Tibet]31,800 CNY
Yunnan40,200 CNY
Zhejiang41,900 CNY

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in China earn 6% more than their private sector counterparts on average across all sectors.

Private Sector
28,500 CNY
Public Sector+6%
30,100 CNY
Percentage increase and decrease are relative to the previous value

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