A person working as a Customer Service Representative in China typically earns around 11,200 CNY per month. Salaries range from 5,800 CNY (lowest) to 17,100 CNY (highest).
This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative salaries in China range from 5,800 CNY per month (minimum salary) to 17,100 CNY per month (maximum salary).
The median salary is 10,700 CNY per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 10,700 CNY while the other half are earning more than 10,700 CNY. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 7,430 CNY while 75% of them are earning more than 7,430 CNY. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 13,300 CNY while 25% are earning more than 13,300 CNY.
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.
A Customer Service Representative with less than two years of experience makes approximately 6,590 CNY per month.
While someone with an experience level between two and five years is expected to earn 8,850 CNY per month, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 11,500 CNY per month, 30% more than someone with two to five years of experience.
Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 13,900 CNY per month, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 15,200 CNY per month, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 16,000 CNY per month, 5% more than people with fifteen to twenty years of experience.
|0 - 2 Years|
|2 - 5 Years||+34%|
|5 - 10 Years||+30%|
|10 - 15 Years||+21%|
|15 - 20 Years||+9%|
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Customer Service Representative is 7,830 CNY per month.
While someone with a Certificate or Diploma gets a salary of 11,200 CNY per month, 43% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 15,500 CNY per month, 38% more than someone with a Certificate or Diploma.
|Certificate or Diploma||+43%|
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in China earn 8% less than their female counterparts on average.
Customer Service Representative(s) in China are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Listed above are the average annual increase rates for each industry in China for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
47% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
The most standard form of bonus where the employee is awarded based on their exceptional performance.Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.Goal-Based Bonuses
Granted upon achieving an important goal or milestone.Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs
|Revenue Generators||Supporting Cast|
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.
Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The average salary for Customer Service Representative is 44% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.
|Job Title||Average Salary|
|Business Support Specialist||19,100 CNY||+71%|
|Call Center Advisor||14,900 CNY||+34%|
|Call Center Manager||34,300 CNY||+210%|
|Call Center Quality Analyst||22,700 CNY||+100%|
|Call Center Representative||10,700 CNY||-4%|
|Call Center Scheduler||13,000 CNY||+16%|
|Call Center Scheduling Manager||17,800 CNY||+59%|
|Call Center Supervisor||15,100 CNY||+35%|
|Call Center Team Leader||19,000 CNY||+70%|
|Client Engagement Specialest||20,300 CNY||+82%|
|Client Executive||15,800 CNY||+42%|
|Client Liaison Officer||10,900 CNY||-2%|
|Client Relations Manager||38,800 CNY||+250%|
|Client Service Analyst||23,200 CNY||+110%|
|Client Service Representative||11,400 CNY||+2%|
|Client Strategy Specialist||22,400 CNY||+100%|
|Contracts Specialist||17,800 CNY||+59%|
|Customer Care Representative||10,800 CNY||-3%|
|Customer Experience Analyst||14,100 CNY||+26%|
|Customer Experience Manager||39,400 CNY||+250%|
|Customer Experience Specialist||23,700 CNY||+110%|
|Customer Fulfillment Specialist||22,600 CNY||+100%|
|Customer Insights Analyst||22,400 CNY||+100%|
|Customer Problem Manager||24,300 CNY||+120%|
|Customer Service Advisor||24,700 CNY||+120%|
|Customer Service Associate||11,400 CNY||+2%|
|Customer Service Executive||27,100 CNY||+140%|
|Customer Service Manager||38,400 CNY||+240%|
|Customer Service Officer||10,500 CNY||-6%|
|Customer Service Representative||11,200 CNY||+0%|
|Customer Service Supervisor||17,300 CNY||+55%|
|Customer Service Team Leader||23,600 CNY||+110%|
|Customer Service Trainer||20,300 CNY||+82%|
|Customer Success Manager||36,300 CNY||+230%|
|Customer Success Specialist||24,700 CNY||+120%|
|Dispute Resolution Specialist||19,500 CNY||+75%|
|Guest Service Agent||8,610 CNY||-23%|
|Inbound Sales Representative||10,900 CNY||-2%|
|Internet Banking Supervisor||33,500 CNY||+200%|
|Logistics Coordinator||12,600 CNY||+13%|
|Operations Support Manager||33,700 CNY||+200%|
|Real Time Analyst||21,400 CNY||+92%|
|Regional Account Manager||37,900 CNY||+240%|
|Service Delivery Manager||38,100 CNY||+240%|
|Service Writer||8,860 CNY||-21%|
|Sourcing Assistant||7,560 CNY||-32%|
|Telephone Operator||8,180 CNY||-27%|
|Vendor Administration Specialist||13,600 CNY||+22%|
|Workforce Manager||23,300 CNY||+110%|
|Xi an||12,000 CNY|
|Nei Monggol||9,760 CNY|
|Xinjiang Uygur||9,530 CNY|
|Xizang [Tibet]||9,100 CNY|
Where can you get paid more, working for a private company or for the government? Public sector employees in China earn 6% more than their private sector counterparts on average across all sectors.