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Call Center Representative Average Salary in Czech Republic 2020

How much money does a Call Center Representative make in Czech Republic?


Average Monthly Salary
74,000 CZK
( 888,000 CZK yearly)

LOW
36,200
CZK
AVERAGE
74,000
CZK
HIGH
115,000
CZK

A person working as a Call Center Representative in Czech Republic typically earns around 74,000 CZK per month. Salaries range from 36,200 CZK (lowest) to 115,000 CZK (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Czech Republic

Median and salary distribution monthly Czech Republic Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Czech Republic range from 36,200 CZK per month (minimum salary) to 115,000 CZK per month (maximum salary).

  • Median Salary

    The median salary is 75,400 CZK per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 75,400 CZK while the other half are earning more than 75,400 CZK. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 50,300 CZK while 75% of them are earning more than 50,300 CZK. Also from the diagram, 75% of Call Center Representative(s) are earning less than 97,300 CZK while 25% are earning more than 97,300 CZK.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Czech Republic Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 43,000 CZK per month.

While someone with an experience level between two and five years is expected to earn 55,200 CZK per month, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 76,200 CZK per month, 38% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 94,400 CZK per month, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 101,000 CZK per month, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 108,000 CZK per month, 7% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Czech Republic

0 - 2 Years
43,000 CZK
2 - 5 Years+29%
55,200 CZK
5 - 10 Years+38%
76,200 CZK
10 - 15 Years+24%
94,400 CZK
15 - 20 Years+7%
101,000 CZK
20+ Years+7%
108,000 CZK
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Czech Republic Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 55,200 CZK per month.

While someone with a Certificate or Diploma gets a salary of 79,000 CZK per month, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 109,000 CZK per month, 38% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Czech Republic

High School
55,200 CZK
Certificate or Diploma+43%
79,000 CZK
Bachelor's Degree+38%
109,000 CZK
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Czech Republic Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Czech Republic earn 7% more than their female counterparts.

Female
71,200 CZK
Male+7%
76,100 CZK
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Czech Republic for all Careers

Salary comparison by gender monthly Czech Republic
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Call Center Representative Average Annual Salary Increment Percentage in Czech Republic

How much are annual salary increments in Czech Republic for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Czech Republic are likely to observe a salary increase of approximately 10% every 19 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Czech Republic Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Czech Republic / All Professions

Annual Salary Increment Rate Czech Republic
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Czech Republic is 5%.

Annual Increment Rate By Industry 2019

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Listed above are the average annual increase rates for each industry in Czech Republic for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Czech Republic

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Czech Republic Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

45% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 55% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
55%
No Bonus
45%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Czech Republic
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Where can you get paid more, working for a private company or for the government? Public sector Call Center Representative employees in Czech Republic earn 7% more than their private sector counterparts.

Private Sector
103,000 CZK
Public Sector+7%
111,000 CZK
Percentage increase and decrease are relative to the previous value

Call Center Representative Salary Trend and Forecast in Czech Republic

How are Call Center Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Czech Republic Call Center Representative
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Average Salary 2016
65,700 CZK
Average Salary 2017+4%
68,100 CZK
Average Salary 2018+3%
70,000 CZK
Average Salary 2019+2%
71,300 CZK
Percentage increase and decrease are relative to the previous value

Call Center Representative salaries in Czech Republic are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Call Center Representative Average Hourly Wage in Czech Republic


430 CZK per hour

The average hourly wage (pay per hour) in Czech Republic is 430 CZK. This means that the average Call Center Representative in Czech Republic earns approximately 430 CZK for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Czech Republic
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The average salary for Call Center Representative is 21% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist96,500 CZK+30%
Call Center Advisor86,300 CZK+17%
Call Center Manager118,000 CZK+60%
Call Center Quality Analyst111,000 CZK+50%
Call Center Representative74,000 CZK+0%
Call Center Scheduler81,200 CZK+10%
Call Center Scheduling Manager96,800 CZK+31%
Call Center Supervisor89,200 CZK+21%
Call Center Team Leader88,900 CZK+20%
Client Engagement Specialest102,000 CZK+38%
Client Executive85,400 CZK+15%
Client Liaison Officer87,300 CZK+18%
Client Relations Manager119,000 CZK+61%
Client Service Analyst107,000 CZK+45%
Client Service Representative69,800 CZK-6%
Client Strategy Specialist105,000 CZK+42%
Contracts Specialist99,200 CZK+34%
Customer Care Representative73,900 CZK-0%
Customer Experience Analyst90,700 CZK+23%
Customer Experience Manager97,100 CZK+31%
Customer Experience Specialist97,400 CZK+32%
Customer Fulfillment Specialist89,400 CZK+21%
Customer Insights Analyst105,000 CZK+42%
Customer Problem Manager105,000 CZK+42%
Customer Service Advisor81,800 CZK+11%
Customer Service Associate84,600 CZK+14%
Customer Service Executive112,000 CZK+51%
Customer Service Manager143,000 CZK+93%
Customer Service Officer77,200 CZK+4%
Customer Service Representative73,100 CZK-1%
Customer Service Supervisor77,700 CZK+5%
Customer Service Team Leader80,000 CZK+8%
Customer Service Trainer101,000 CZK+37%
Customer Success Manager111,000 CZK+50%
Customer Success Specialist107,000 CZK+45%
Dispute Resolution Specialist95,900 CZK+30%
Guest Service Agent67,700 CZK-8%
Inbound Sales Representative75,600 CZK+2%
Internet Banking Supervisor116,000 CZK+57%
Logistics Coordinator83,700 CZK+13%
Operations Support Manager113,000 CZK+53%
Real Time Analyst106,000 CZK+43%
Regional Account Manager114,000 CZK+54%
Service Delivery Manager117,000 CZK+58%
Service Writer65,000 CZK-12%
Sourcing Assistant54,600 CZK-26%
Telephone Operator61,100 CZK-17%
Vendor Administration Specialist84,500 CZK+14%
Workforce Manager110,000 CZK+49%

Salary Comparison By City

CityAverage Salary
Prague80,400 CZK
17000 - 1

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