A person working as Call Center Representative in Czech Republic typically earns around 23,300 CZK. Salaries range from 11,400 CZK (lowest) to 36,300 CZK (highest).
This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Czech Republic vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 11,400 CZK |
Median 21,700 CZK |
Maximum 36,300 CZK |
Salaries for the position Call Center Representative in Czech Republic range from 11,400 CZK (starting salary) to 36,300 CZK (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 21,700 CZK, half of the professionals who work as Call Center Representative in Czech Republic earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Czech Republic earn less than 17,700 CZK, while 75% earn more. Similarly, the chart shows that 75% earn less than 24,800 CZK while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Czech Republic compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 13,500 CZK to 19,100 CZK. About 20% of salaries are below the 13,500 CZK mark, while 10% fall within the range of 19,100 CZK to 21,600 CZK. Only 5% of individuals have salaries exceeding 21,600 CZK.
0 - 2 Years | 13,500 CZK | |
2 - 5 Years | +29% | 17,400 CZK |
5 - 10 Years | +38% | 24,000 CZK |
10 - 15 Years | +24% | 29,700 CZK |
15 - 20 Years | +7% | 31,800 CZK |
20+ Years | +7% | 33,900 CZK |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.
Employees with less than two years of experience earn approximately 13,500 CZK.
While someone with an experience level between two and five years is expected to earn 17,400 CZK, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 24,000 CZK, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 29,700 CZK, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 31,800 CZK, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 33,900 CZK, 7% more than people with fifteen to twenty years of experience.
High School | 17,400 CZK | |
Certificate or Diploma | +43% | 24,800 CZK |
Bachelor's Degree | +38% | 34,300 CZK |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.
Employees at this education level have an average salary of 17,400 CZK.
At this level, the average salary becomes 24,800 CZK, 43% more than the previous level.
At this level, the average salary becomes 34,300 CZK, 38% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Czech Republic, the average difference between the salary of male and female employees is 5%.
Male | 22,500 CZK | |
Female | +6% | 23,900 CZK |
Individuals working as Call Center Representative in Czech Republic are likely to observe a salary increase of approximately 9% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
Received Bonus | 54% | |
No Bonus | 46% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Call Center Representative in Czech Republic is 66 CZK. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 27,400 CZK | +18% |
Account Service Representative | 26,800 CZK | +15% |
Business Support Specialist | 37,400 CZK | +61% |
Call Center Advisor | 28,500 CZK | +23% |
Call Center Duty Manager | 40,400 CZK | +74% |
Call Center Manager | 71,000 CZK | +210% |
Call Center Quality Analyst | 44,000 CZK | +89% |
Call Center Representative | 23,300 CZK | +0% |
Call Center Scheduler | 25,900 CZK | +11% |
Call Center Scheduling Manager | 39,600 CZK | +70% |
Call Center Supervisor | 31,800 CZK | +37% |
Call Center Team Leader | 38,900 CZK | +67% |
Call Center Technology Specialist | 45,600 CZK | +96% |
Chatbot Copywriter | 37,700 CZK | +62% |
Chatbot Deployment Specialist | 43,400 CZK | +87% |
Chatbot Marketing Specialist | 54,300 CZK | +130% |
Chief Customer Experience and Success Officer | 83,200 CZK | +260% |
Client Engagement Specialest | 42,600 CZK | +83% |
Client Executive | 30,400 CZK | +31% |
Client Liaison Officer | 21,600 CZK | -7% |
Client Relations Manager | 80,700 CZK | +250% |
Client Relationship Executive | 74,500 CZK | +220% |
Client Relationship Manager | 77,800 CZK | +230% |
Client Service Analyst | 45,800 CZK | +97% |
Client Service Representative | 22,000 CZK | -5% |
Client Strategy Specialist | 49,400 CZK | +110% |
Contracts Specialist | 38,600 CZK | +66% |
Customer Care Officer | 21,500 CZK | -8% |
Customer Care Representative | 23,200 CZK | -0% |
Customer Center Supervisor | 28,100 CZK | +21% |
Customer Experience Analyst | 29,500 CZK | +27% |
Customer Experience Manager | 78,500 CZK | +240% |
Customer Experience Specialist | 50,300 CZK | +120% |
Customer Feedback and Insights Analyst | 55,000 CZK | +140% |
Customer Fulfillment Specialist | 43,800 CZK | +88% |
Customer Insights Analyst | 48,700 CZK | +110% |
Customer Journey Analyst | 61,000 CZK | +160% |
Customer Problem Manager | 47,900 CZK | +110% |
Customer Relations Manager | 83,000 CZK | +260% |
Customer Relations Specialist | 46,200 CZK | +99% |
Customer Relationship Management Implementation Consultant | 71,200 CZK | +210% |
Customer Retention Specialist | 68,600 CZK | +190% |
Customer Sales Representative | 22,100 CZK | -5% |
Customer Sales Support | 24,300 CZK | +4% |
Customer Service Administration | 27,800 CZK | +19% |
Customer Service Advisor | 47,200 CZK | +100% |
Customer Service Agent | 21,400 CZK | -8% |
Customer Service Associate | 22,500 CZK | -3% |
Customer Service Coordinator | 27,300 CZK | +17% |
Customer Service Country Manager | 87,000 CZK | +270% |
Customer Service Executive | 53,500 CZK | +130% |
Customer Service Manager | 84,800 CZK | +260% |
Customer Service Officer | 23,000 CZK | -1% |
Customer Service Operations Manager | 81,800 CZK | +250% |
Customer Service Quality Assurance Analyst | 76,700 CZK | +230% |
Customer Service Representative | 22,600 CZK | -3% |
Customer Service Sales Support | 22,100 CZK | -5% |
Customer Service Specialist | 22,100 CZK | -5% |
Customer Service Supervisor | 36,200 CZK | +56% |
Customer Service Team Leader | 48,400 CZK | +110% |
Customer Service Trainer | 42,100 CZK | +81% |
Customer Service Working Supervisor | 40,200 CZK | +73% |
Customer Solutions Representative | 50,100 CZK | +120% |
Customer Success Manager | 72,400 CZK | +210% |
Customer Success Specialist | 49,900 CZK | +110% |
Customer Support Agent | 21,400 CZK | -8% |
Dispute Resolution Specialist | 39,300 CZK | +69% |
Field Service Representative | 23,200 CZK | -0% |
Guest Relations Officer | 18,800 CZK | -19% |
Guest Service Agent | 18,400 CZK | -21% |
Inbound Call Center Representative | 23,300 CZK | +0% |
Inbound Sales Representative | 23,000 CZK | -1% |
Internet Banking Supervisor | 71,100 CZK | +210% |
Lead Administrator | 47,100 CZK | +100% |
Live Chat Agent | 25,900 CZK | +11% |
Logistics Coordinator | 24,900 CZK | +7% |
Onboarding Specialist | 48,300 CZK | +110% |
Operations Support Manager | 64,300 CZK | +180% |
Real Time Analyst | 45,400 CZK | +95% |
Regional Account Manager | 73,000 CZK | +210% |
Remote Customer Service Representative | 30,800 CZK | +32% |
Remote Customer Support Agent | 32,600 CZK | +40% |
Service Administrator | 36,700 CZK | +58% |
Service Delivery Manager | 75,800 CZK | +230% |
Service Writer | 18,200 CZK | -22% |
Social Media Customer Support Specialist | 42,900 CZK | +84% |
Sourcing Assistant | 16,200 CZK | -30% |
Telephone Operator | 17,500 CZK | -25% |
User Experience Researcher | 50,700 CZK | +120% |
Vendor Administration Specialist | 30,200 CZK | +30% |
Voice Of The Customer Analyst | 44,600 CZK | +92% |
Workforce Manager | 49,200 CZK | +110% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Czech Republic is 7% on average across all career fields.
Private Sector | 59,300 CZK | |
Public Sector | +7% | 63,600 CZK |
A good and competitive compensation would range anywhere between 21,700 CZK and 24,800 CZK. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Call Center Representative in Czech Republic ranges from 11,400 CZK to 17,700 CZK. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary