HOME BROWSE SALARIES BEST PAYING JOBS
Browse Salaries
Best Paying Jobs
Salary Increase Letters
Career Articles

Customer Service Representative Average Salary in Czech Republic 2020

How much money does a Customer Service Representative make in Czech Republic?


Average Monthly Salary
22,600 CZK
( 271,000 CZK yearly)

LOW
10,400
CZK
AVERAGE
22,600
CZK
HIGH
35,900
CZK

A person working as a Customer Service Representative in Czech Republic typically earns around 22,600 CZK per month. Salaries range from 10,400 CZK (lowest) to 35,900 CZK (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in Czech Republic

Median and salary distribution monthly Czech Republic Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/customer-service-and-call-center/customer-service-representative/median-and-salary-distribution-monthly-czech-republic-customer-service-representative.jpg

The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in Czech Republic range from 10,400 CZK per month (minimum salary) to 35,900 CZK per month (maximum salary).

  • Median Salary

    The median salary is 24,400 CZK per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 24,400 CZK while the other half are earning more than 24,400 CZK. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 15,700 CZK while 75% of them are earning more than 15,700 CZK. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 32,600 CZK while 25% are earning more than 32,600 CZK.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Czech Republic Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/customer-service-and-call-center/customer-service-representative/salary-comparison-by-years-of-experience-monthly-czech-republic-customer-service-representative.jpg

The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 11,800 CZK per month.

While someone with an experience level between two and five years is expected to earn 15,800 CZK per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 23,300 CZK per month, 48% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 28,400 CZK per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 30,900 CZK per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 33,500 CZK per month, 8% more than people with fifteen to twenty years of experience.


Customer Service Representative average salary change by experience in Czech Republic

0 - 2 Years
11,800 CZK
2 - 5 Years+34%
15,800 CZK
5 - 10 Years+48%
23,300 CZK
10 - 15 Years+22%
28,400 CZK
15 - 20 Years+9%
30,900 CZK
20+ Years+8%
33,500 CZK
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Czech Republic Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/customer-service-and-call-center/customer-service-representative/salary-comparison-by-education-level-monthly-czech-republic-customer-service-representative.jpg

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 13,500 CZK per month.

While someone with a Certificate or Diploma gets a salary of 21,100 CZK per month, 57% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 35,400 CZK per month, 68% more than someone with a Certificate or Diploma.


Customer Service Representative average salary difference by education level in Czech Republic

High School
13,500 CZK
Certificate or Diploma+57%
21,100 CZK
Bachelor's Degree+68%
35,400 CZK
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg


Customer Service Representative Salary Comparison By Gender

Salary comparison by gender monthly Czech Republic Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/customer-service-and-call-center/customer-service-representative/salary-comparison-by-gender-monthly-czech-republic-customer-service-representative.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Czech Republic earn 7% less than their female counterparts on average.

Male
21,800 CZK
Female+8%
23,400 CZK
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Czech Republic for all Careers

Salary comparison by gender monthly Czech Republic
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/salary-comparison-by-gender-monthly-czech-republic.jpg

Customer Service Representative Average Annual Salary Increment Percentage in Czech Republic

How much are annual salary increments in Czech Republic for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in Czech Republic are likely to observe a salary increase of approximately 9% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Czech Republic Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/customer-service-and-call-center/customer-service-representative/annual-salary-increment-rate-czech-republic-customer-service-representative.jpg


The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Czech Republic / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Czech Republic is 5%.

Annual Increment Rate By Industry 2019

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Listed above are the average annual increase rates for each industry in Czech Republic for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg

Customer Service Representative Bonus and Incentive Rates in Czech Republic

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Czech Republic Customer Service Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-czech-republic-customer-service-representative.jpg

A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

43% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 57% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
57%
No Bonus
43%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service Representative Average Hourly Wage in Czech Republic


130 CZK per hour

The average hourly wage (pay per hour) in Czech Republic is 130 CZK. This means that the average Customer Service Representative in Czech Republic earns approximately 130 CZK for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center monthly Czech Republic
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/czech-republic/customer-service-and-call-center/customer-service-representative/salary-comparison-between-customer-service-representative-and-customer-service-and-call-center-monthly-czech-republic.jpg

The average salary for Customer Service Representative is 46% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist37,400 CZK+66%
Call Center Advisor28,500 CZK+26%
Call Center Manager71,000 CZK+210%
Call Center Quality Analyst44,000 CZK+95%
Call Center Representative23,300 CZK+3%
Call Center Scheduler25,900 CZK+15%
Call Center Scheduling Manager39,600 CZK+75%
Call Center Supervisor31,800 CZK+41%
Call Center Team Leader38,900 CZK+72%
Client Engagement Specialest42,600 CZK+89%
Client Executive30,400 CZK+35%
Client Liaison Officer21,600 CZK-4%
Client Relations Manager80,700 CZK+260%
Client Service Analyst45,800 CZK+100%
Client Service Representative22,000 CZK-3%
Client Strategy Specialist49,400 CZK+120%
Contracts Specialist38,600 CZK+71%
Customer Care Representative23,200 CZK+3%
Customer Experience Analyst29,500 CZK+31%
Customer Experience Manager78,500 CZK+250%
Customer Experience Specialist50,300 CZK+120%
Customer Fulfillment Specialist43,800 CZK+94%
Customer Insights Analyst48,700 CZK+120%
Customer Problem Manager47,900 CZK+110%
Customer Service Advisor47,200 CZK+110%
Customer Service Associate22,500 CZK-0%
Customer Service Executive53,500 CZK+140%
Customer Service Manager84,800 CZK+280%
Customer Service Officer23,000 CZK+2%
Customer Service Representative22,600 CZK+0%
Customer Service Supervisor36,200 CZK+60%
Customer Service Team Leader48,400 CZK+110%
Customer Service Trainer42,100 CZK+86%
Customer Success Manager72,400 CZK+220%
Customer Success Specialist49,900 CZK+120%
Dispute Resolution Specialist39,300 CZK+74%
Guest Service Agent18,400 CZK-19%
Inbound Sales Representative23,000 CZK+2%
Internet Banking Supervisor71,100 CZK+210%
Logistics Coordinator24,900 CZK+10%
Operations Support Manager64,300 CZK+180%
Real Time Analyst45,400 CZK+100%
Regional Account Manager73,000 CZK+220%
Service Delivery Manager75,800 CZK+240%
Service Writer18,200 CZK-19%
Sourcing Assistant16,200 CZK-28%
Telephone Operator17,500 CZK-23%
Vendor Administration Specialist30,200 CZK+34%
Workforce Manager49,200 CZK+120%

Salary Comparison By City

CityAverage Salary
Prague24,300 CZK

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Czech Republic earn 7% more than their private sector counterparts on average across all sectors.

Private Sector
59,100 CZK
Public Sector+7%
63,300 CZK
Percentage increase and decrease are relative to the previous value

Browse Salaries

Salary Increase Letters

Best Paying Jobs
HomePrivacy PolicySalary Comparison

©Salary Explorer 2020