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Customer Service and Call Center Average Salaries in Egypt 2024

How much money does a person working in Customer Service and Call Center make in Egypt?


Average Monthly Salary
6,650 EGP
( 79,800 EGP yearly)

LOW
2,460
EGP
AVERAGE
6,650
EGP
HIGH
13,700
EGP
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Egypt typically earns around 6,650 EGP. Salaries range from 2,460 EGP (lowest average) to 13,700 EGP (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Egypt exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative4,170 EGP
Account Service Representative4,190 EGP
Business Support Specialist5,550 EGP
Call Center Advisor4,400 EGP
Call Center Duty Manager6,170 EGP
Call Center Manager11,000 EGP
Call Center Manager10,800 EGP
Call Center Quality Analyst6,440 EGP
Call Center Representative3,440 EGP
Call Center Representative3,500 EGP
Call Center Scheduler3,850 EGP
Call Center Scheduling Manager5,930 EGP
Call Center Supervisor4,560 EGP
Call Center Team Leader5,860 EGP
Call Center Technology Specialist6,600 EGP
Chatbot Copywriter6,050 EGP
Chatbot Deployment Specialist6,360 EGP
Chatbot Marketing Specialist8,070 EGP
Chief Customer Experience and Success Officer13,200 EGP
Client Engagement Specialest6,130 EGP
Client Executive4,870 EGP
Client Liaison Officer3,090 EGP
Client Relations Manager12,700 EGP
Client Relationship Executive10,900 EGP
Client Relationship Manager12,400 EGP
Client Service Analyst6,730 EGP
Client Service Representative3,380 EGP
Client Strategy Specialist7,310 EGP
Contracts Specialist5,480 EGP
Customer Care Officer3,230 EGP
Customer Care Representative3,260 EGP
Customer Center Supervisor3,960 EGP
Customer Experience Analyst4,180 EGP
Customer Experience Manager12,600 EGP
Customer Experience Specialist7,910 EGP
Customer Feedback and Insights Analyst7,760 EGP
Customer Fulfillment Specialist6,950 EGP
Customer Insights Analyst7,040 EGP
Customer Journey Analyst9,570 EGP
Customer Problem Manager7,320 EGP
Customer Relations Manager11,500 EGP
Customer Relations Specialist7,430 EGP
Customer Relationship Management Implementation Consultant11,300 EGP
Customer Retention Specialist9,890 EGP
Customer Sales Representative3,420 EGP
Customer Sales Support3,430 EGP
Customer Service Administration4,360 EGP
Customer Service Advisor7,470 EGP
Customer Service Agent3,400 EGP
Customer Service Associate3,380 EGP
Customer Service Coordinator3,930 EGP
Customer Service Country Manager14,000 EGP
Customer Service Executive8,340 EGP
Customer Service Manager11,600 EGP
Customer Service Manager12,100 EGP
Customer Service Officer3,370 EGP
Customer Service Operations Manager13,100 EGP
Customer Service Quality Assurance Analyst11,200 EGP
Customer Service Representative3,230 EGP
Customer Service Sales Support3,230 EGP
Customer Service Specialist3,250 EGP
Customer Service Supervisor5,320 EGP
Customer Service Team Leader7,730 EGP
Customer Service Trainer6,120 EGP
Customer Service Working Supervisor5,960 EGP
Customer Solutions Representative7,480 EGP
Customer Success Manager11,000 EGP
Customer Success Specialist7,310 EGP
Customer Support Agent3,220 EGP
Dispute Resolution Specialist6,010 EGP
Field Service Representative3,730 EGP
Guest Relations Officer2,800 EGP
Guest Service Agent2,810 EGP
Inbound Call Center Representative3,450 EGP
Inbound Sales Representative3,340 EGP
Internet Banking Supervisor10,500 EGP
Lead Administrator6,750 EGP
Live Chat Agent4,120 EGP
Logistics Coordinator3,890 EGP
Onboarding Specialist7,190 EGP
Operations Support Manager10,200 EGP
Real Time Analyst6,870 EGP
Regional Account Manager11,700 EGP
Remote Customer Service Representative4,910 EGP
Remote Customer Support Agent4,740 EGP
Service Administrator5,350 EGP
Service Delivery Manager11,300 EGP
Service Writer2,900 EGP
Social Media Customer Support Specialist6,470 EGP
Sourcing Assistant2,430 EGP
Telephone Operator2,670 EGP
User Experience Researcher7,960 EGP
Vendor Administration Specialist4,520 EGP
Voice Of The Customer Analyst6,570 EGP
Workforce Manager6,880 EGP


Customer Service and Call Center Jobs Pay Scale and Salaries in Egypt

Median and salary distribution Egypt Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
6,680 EGP or more
10% of people earn
5,600 to 6,680 EGP
20% of people earn
3,230 EGP or less
65% of people earn
3,230 to 5,600 EGP
Minimum Salary
2,460 EGP
Median
5,780 EGP
Maximum
13,700 EGP




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Egypt range from 2,460 EGP (starting average salary) to 13,700 EGP (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 5,780 EGP, implying that half of the workforce in Egypt earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Egypt earn less than 4,460 EGP, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 7,060 EGP, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Egypt. The analysis revealed that roughly 65% of all reported salaries fell within the range of 3,230 EGP to 5,600 EGP. Approximately 20% of salaries were below the 3,230 EGP mark, while 10% ranged from 5,600 EGP to 6,680 EGP. Only 5% of individuals earned a gross salary of 6,680 EGP or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Egypt having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Egypt, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Egypt costs anywhere from 46,200 EGP to 138,000 EGP and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Egypt

Salary comparison by gender Egypt Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Egypt, the average difference between the salary of male and female employees is 10%.

Male
6,900 EGP
Female-9%
6,280 EGP
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Egypt for all Careers

Salary comparison by gender monthly Egypt
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Egypt

How much are annual salary increments in Egypt for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Egypt are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Egypt Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Egypt / All Professions

Annual Salary Increment Rate Egypt
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Egypt is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Egypt

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Egypt Customer Service and Call Center
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52% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 48% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.

Received Bonus
48%
No Bonus
52%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Egypt


38 EGP per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Egypt is 38 EGP.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Egypt is 14 EGP. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Alexandria6,420 EGP
Cairo7,070 EGP
Sharm el-Sheikh6,060 EGP

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Egypt is 6% on average across all career fields.

Private Sector
8,930 EGP
Public Sector+6%
9,480 EGP
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Egypt?

A good and competitive compensation would range anywhere between 5,780 EGP and 7,060 EGP. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Egypt ranges from 2,460 EGP to 4,460 EGP. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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