A person working in Customer Service and Call Center in Ethiopia typically earns around 6,100 ETB per month. Salaries range from 2,380 ETB (lowest average) to 13,200 ETB (highest average, actual maximum salary is higher).
This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
|Job Title||Average Salary|
|Business Support Specialist||5,530 ETB|
|Call Center Advisor||4,190 ETB|
|Call Center Manager||10,200 ETB|
|Call Center Quality Analyst||6,560 ETB|
|Call Center Representative||3,180 ETB|
|Call Center Scheduler||3,950 ETB|
|Call Center Scheduling Manager||5,540 ETB|
|Call Center Supervisor||4,710 ETB|
|Call Center Team Leader||5,500 ETB|
|Client Engagement Specialest||6,330 ETB|
|Client Executive||4,570 ETB|
|Client Liaison Officer||3,220 ETB|
|Client Relations Manager||12,100 ETB|
|Client Service Analyst||7,050 ETB|
|Client Service Representative||3,220 ETB|
|Client Strategy Specialist||6,970 ETB|
|Contracts Specialist||5,140 ETB|
|Customer Care Representative||3,120 ETB|
|Customer Experience Analyst||4,080 ETB|
|Customer Experience Manager||11,400 ETB|
|Customer Experience Specialist||7,030 ETB|
|Customer Fulfillment Specialist||6,860 ETB|
|Customer Insights Analyst||6,980 ETB|
|Customer Problem Manager||6,830 ETB|
|Customer Service Advisor||7,150 ETB|
|Customer Service Associate||3,300 ETB|
|Customer Service Executive||8,030 ETB|
|Customer Service Manager||11,700 ETB|
|Customer Service Officer||3,270 ETB|
|Customer Service Representative||3,140 ETB|
|Customer Service Supervisor||5,120 ETB|
|Customer Service Team Leader||7,550 ETB|
|Customer Service Trainer||6,010 ETB|
|Customer Success Manager||10,800 ETB|
|Customer Success Specialist||7,310 ETB|
|Dispute Resolution Specialist||5,790 ETB|
|Guest Service Agent||2,490 ETB|
|Inbound Sales Representative||3,380 ETB|
|Internet Banking Supervisor||10,200 ETB|
|Logistics Coordinator||3,750 ETB|
|Operations Support Manager||9,750 ETB|
|Real Time Analyst||6,190 ETB|
|Regional Account Manager||11,000 ETB|
|Service Delivery Manager||11,600 ETB|
|Service Writer||2,830 ETB|
|Sourcing Assistant||2,300 ETB|
|Telephone Operator||2,360 ETB|
|Vendor Administration Specialist||4,220 ETB|
|Workforce Manager||7,070 ETB|
Customer Service and Call Center salaries in Ethiopia range from 2,380 ETB per month (minimum average salary) to 13,200 ETB per month (maximum average salary, actual maximum is higher).
The median salary is 6,220 ETB per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 6,220 ETB while the other half are earning more than 6,220 ETB. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 3,870 ETB while 75% of them are earning more than 3,870 ETB. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 9,930 ETB while 25% are earning more than 9,930 ETB.
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.
Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
A Master's degree program or any post-graduate program in Ethiopia costs anywhere from 44,500 Ethiopian Birr(s) to 133,000 Ethiopian Birr(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in Ethiopia who work in Customer Service and Call Center earn 11% more than their female counterparts on average.
Customer Service and Call Center professionals in Ethiopia are likely to observe a salary increase of approximately 4% every 28 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Listed above are the average annual increase rates for each industry in Ethiopia for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
64% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 36% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
The most standard form of bonus where the employee is awarded based on their exceptional performance.Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.Goal-Based Bonuses
Granted upon achieving an important goal or milestone.Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs
|Revenue Generators||Supporting Cast|
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.
Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The average salary for Customer Service and Call Center is 31% less than that of All Jobs.
|Adis Abeba||6,430 ETB|
Where can you get paid more, working for a private company or for the government? Public sector employees in Ethiopia earn 14% more than their private sector counterparts on average across all sectors.