A person working as Call Center Representative in Fiji typically earns around 1,780 FJD. Salaries range from 820 FJD (lowest) to 2,820 FJD (highest).
This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Fiji vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 820 FJD |
Median 1,700 FJD |
Maximum 2,820 FJD |
Salaries for the position Call Center Representative in Fiji range from 820 FJD (starting salary) to 2,820 FJD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 1,700 FJD, half of the professionals who work as Call Center Representative in Fiji earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Fiji earn less than 1,370 FJD, while 75% earn more. Similarly, the chart shows that 75% earn less than 1,950 FJD while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Fiji compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,020 FJD to 1,470 FJD. About 20% of salaries are below the 1,020 FJD mark, while 10% fall within the range of 1,470 FJD to 1,680 FJD. Only 5% of individuals have salaries exceeding 1,680 FJD.
0 - 2 Years | 930 FJD | |
2 - 5 Years | +34% | 1,240 FJD |
5 - 10 Years | +48% | 1,830 FJD |
10 - 15 Years | +22% | 2,230 FJD |
15 - 20 Years | +9% | 2,430 FJD |
20+ Years | +8% | 2,630 FJD |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.
Employees with less than two years of experience earn approximately 930 FJD.
While someone with an experience level between two and five years is expected to earn 1,240 FJD, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 1,830 FJD, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,230 FJD, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 2,430 FJD, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 2,630 FJD, 8% more than people with fifteen to twenty years of experience.
High School | 1,060 FJD | |
Certificate or Diploma | +57% | 1,660 FJD |
Bachelor's Degree | +68% | 2,780 FJD |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.
Employees at this education level have an average salary of 1,060 FJD.
At this level, the average salary becomes 1,660 FJD, 57% more than the previous level.
At this level, the average salary becomes 2,780 FJD, 68% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Fiji, the average difference between the salary of male and female employees is 10%.
Male | 1,680 FJD | |
Female | +11% | 1,870 FJD |
Individuals working as Call Center Representative in Fiji are likely to observe a salary increase of approximately 6% every 28 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
60% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 40% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
Received Bonus | 40% | |
No Bonus | 60% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Call Center Representative in Fiji is 5 FJD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 2,080 FJD | +17% |
Account Service Representative | 2,060 FJD | +16% |
Business Support Specialist | 2,920 FJD | +65% |
Call Center Advisor | 2,380 FJD | +34% |
Call Center Duty Manager | 3,000 FJD | +69% |
Call Center Manager | 5,750 FJD | +220% |
Call Center Quality Analyst | 3,650 FJD | +110% |
Call Center Representative | 1,710 FJD | -4% |
Call Center Scheduler | 2,000 FJD | +13% |
Call Center Scheduling Manager | 2,820 FJD | +59% |
Call Center Supervisor | 2,490 FJD | +40% |
Call Center Team Leader | 3,100 FJD | +75% |
Call Center Technology Specialist | 3,480 FJD | +96% |
Chatbot Copywriter | 2,950 FJD | +66% |
Chatbot Deployment Specialist | 3,440 FJD | +94% |
Chatbot Marketing Specialist | 4,020 FJD | +130% |
Chief Customer Experience and Success Officer | 7,050 FJD | +300% |
Client Engagement Specialest | 3,350 FJD | +89% |
Client Executive | 2,430 FJD | +37% |
Client Liaison Officer | 1,750 FJD | -1% |
Client Relations Manager | 6,090 FJD | +240% |
Client Relationship Executive | 5,460 FJD | +210% |
Client Relationship Manager | 6,340 FJD | +260% |
Client Service Analyst | 3,760 FJD | +110% |
Client Service Representative | 1,830 FJD | +3% |
Client Strategy Specialist | 3,730 FJD | +110% |
Contracts Specialist | 2,780 FJD | +57% |
Customer Care Officer | 1,810 FJD | +2% |
Customer Care Representative | 1,780 FJD | +0% |
Customer Center Supervisor | 2,090 FJD | +18% |
Customer Experience Analyst | 2,170 FJD | +22% |
Customer Experience Manager | 6,140 FJD | +250% |
Customer Experience Specialist | 3,760 FJD | +110% |
Customer Feedback and Insights Analyst | 4,090 FJD | +130% |
Customer Fulfillment Specialist | 3,680 FJD | +110% |
Customer Insights Analyst | 3,750 FJD | +110% |
Customer Journey Analyst | 4,600 FJD | +160% |
Customer Problem Manager | 3,770 FJD | +110% |
Customer Relations Manager | 5,990 FJD | +240% |
Customer Relations Specialist | 3,610 FJD | +100% |
Customer Relationship Management Implementation Consultant | 6,030 FJD | +240% |
Customer Retention Specialist | 5,340 FJD | +200% |
Customer Sales Representative | 1,790 FJD | +1% |
Customer Sales Support | 1,810 FJD | +2% |
Customer Service Administration | 2,100 FJD | +18% |
Customer Service Advisor | 4,000 FJD | +130% |
Customer Service Agent | 1,820 FJD | +3% |
Customer Service Associate | 1,830 FJD | +3% |
Customer Service Coordinator | 2,120 FJD | +19% |
Customer Service Country Manager | 6,870 FJD | +290% |
Customer Service Executive | 4,160 FJD | +130% |
Customer Service Manager | 6,060 FJD | +240% |
Customer Service Officer | 1,670 FJD | -6% |
Customer Service Operations Manager | 6,460 FJD | +260% |
Customer Service Quality Assurance Analyst | 5,560 FJD | +210% |
Customer Service Representative | 1,810 FJD | +2% |
Customer Service Sales Support | 1,600 FJD | -10% |
Customer Service Specialist | 1,800 FJD | +1% |
Customer Service Supervisor | 2,810 FJD | +58% |
Customer Service Team Leader | 3,940 FJD | +120% |
Customer Service Trainer | 3,150 FJD | +77% |
Customer Service Working Supervisor | 3,000 FJD | +69% |
Customer Solutions Representative | 3,800 FJD | +110% |
Customer Success Manager | 5,990 FJD | +240% |
Customer Success Specialist | 3,950 FJD | +120% |
Customer Support Agent | 1,820 FJD | +3% |
Dispute Resolution Specialist | 3,060 FJD | +72% |
Field Service Representative | 1,790 FJD | +1% |
Guest Relations Officer | 1,360 FJD | -23% |
Guest Service Agent | 1,350 FJD | -24% |
Inbound Call Center Representative | 1,760 FJD | -1% |
Inbound Sales Representative | 1,700 FJD | -4% |
Internet Banking Supervisor | 5,610 FJD | +220% |
Lead Administrator | 3,740 FJD | +110% |
Live Chat Agent | 2,130 FJD | +20% |
Logistics Coordinator | 1,940 FJD | +9% |
Onboarding Specialist | 3,700 FJD | +110% |
Operations Support Manager | 5,450 FJD | +210% |
Real Time Analyst | 3,550 FJD | +100% |
Regional Account Manager | 5,820 FJD | +230% |
Remote Customer Service Representative | 2,510 FJD | +41% |
Remote Customer Support Agent | 2,440 FJD | +37% |
Service Administrator | 2,720 FJD | +53% |
Service Delivery Manager | 5,870 FJD | +230% |
Service Writer | 1,480 FJD | -17% |
Social Media Customer Support Specialist | 3,620 FJD | +100% |
Sourcing Assistant | 1,200 FJD | -32% |
Telephone Operator | 1,290 FJD | -27% |
User Experience Researcher | 3,830 FJD | +120% |
Vendor Administration Specialist | 2,150 FJD | +21% |
Voice Of The Customer Analyst | 3,430 FJD | +93% |
Workforce Manager | 3,810 FJD | +110% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Fiji is 25% on average across all career fields.
Private Sector | 4,300 FJD | |
Public Sector | +25% | 5,360 FJD |
A good and competitive compensation would range anywhere between 1,700 FJD and 1,950 FJD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Call Center Representative in Fiji ranges from 820 FJD to 1,370 FJD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary