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Customer Service Representative Average Salary in France 2020

How much money does a Customer Service Representative make in France?


Average Yearly Salary
40,000 EUR
( 3,340 EUR monthly)

LOW
20,800
EUR
AVERAGE
40,000
EUR
HIGH
61,200
EUR

A person working as a Customer Service Representative in France typically earns around 40,000 EUR per year. Salaries range from 20,800 EUR (lowest) to 61,200 EUR (highest).

This is the average yearly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in France

Median and salary distribution yearly France Customer Service Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in France range from 20,800 EUR per year (minimum salary) to 61,200 EUR per year (maximum salary).

  • Median Salary

    The median salary is 38,400 EUR per year, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 38,400 EUR while the other half are earning more than 38,400 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 26,700 EUR while 75% of them are earning more than 26,700 EUR. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 47,800 EUR while 25% are earning more than 47,800 EUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience yearly France Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 23,600 EUR per year.

While someone with an experience level between two and five years is expected to earn 31,700 EUR per year, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 41,200 EUR per year, 30% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 49,900 EUR per year, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 54,600 EUR per year, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 57,400 EUR per year, 5% more than people with fifteen to twenty years of experience.


Customer Service Representative average salary change by experience in France

0 - 2 Years
23,600 EUR
2 - 5 Years+34%
31,700 EUR
5 - 10 Years+30%
41,200 EUR
10 - 15 Years+21%
49,900 EUR
15 - 20 Years+9%
54,600 EUR
20+ Years+5%
57,400 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level yearly France Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 28,100 EUR per year.

While someone with a Certificate or Diploma gets a salary of 40,200 EUR per year, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 55,600 EUR per year, 38% more than someone with a Certificate or Diploma.


Customer Service Representative average salary difference by education level in France

High School
28,100 EUR
Certificate or Diploma+43%
40,200 EUR
Bachelor's Degree+38%
55,600 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Representative Salary Comparison By Gender

Salary comparison by gender yearly France Customer Service Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in France earn 6% more than their female counterparts.

Female
39,000 EUR
Male+6%
41,300 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in France for all Careers

Salary comparison by gender yearly France
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Customer Service Representative Average Annual Salary Increment Percentage in France

How much are annual salary increments in France for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in France are likely to observe a salary increase of approximately 11% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate France Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

France / All Professions

Annual Salary Increment Rate France
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in France is 7%.

Annual Increment Rate By Industry 2019

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in France for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Representative Bonus and Incentive Rates in France

How much and how often are bonuses being awarded?Annual Salary Bonus Rate France Customer Service Representative
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

47% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
53%
No Bonus
47%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries yearly France
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Representative employees in France earn 5% more than their private sector counterparts.

Private Sector
59,200 EUR
Public Sector+5%
62,300 EUR
Percentage increase and decrease are relative to the previous value

Customer Service Representative Salary Trend and Forecast in France

How are Customer Service Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast yearly France Customer Service Representative
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Average Salary 2016
35,500 EUR
Average Salary 2017+4%
36,900 EUR
Average Salary 2018+2%
37,600 EUR
Average Salary 2019+3%
38,600 EUR
Percentage increase and decrease are relative to the previous value

Customer Service Representative salaries in France are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Representative Average Hourly Wage in France


19 EUR per hour

The average hourly wage (pay per hour) in France is 19 EUR. This means that the average Customer Service Representative in France earns approximately 19 EUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center yearly France
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The average salary for Customer Service Representative is 25% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist57,400 EUR+43%
Call Center Advisor48,800 EUR+22%
Call Center Manager71,000 EUR+77%
Call Center Quality Analyst61,300 EUR+53%
Call Center Representative41,700 EUR+4%
Call Center Scheduler46,600 EUR+16%
Call Center Scheduling Manager51,200 EUR+28%
Call Center Supervisor50,000 EUR+25%
Call Center Team Leader47,700 EUR+19%
Client Engagement Specialest57,400 EUR+43%
Client Executive48,700 EUR+22%
Client Liaison Officer49,700 EUR+24%
Client Relations Manager68,700 EUR+72%
Client Service Analyst63,100 EUR+58%
Client Service Representative39,500 EUR-1%
Client Strategy Specialist57,100 EUR+43%
Contracts Specialist55,500 EUR+39%
Customer Care Representative38,400 EUR-4%
Customer Experience Analyst49,600 EUR+24%
Customer Experience Manager56,700 EUR+42%
Customer Experience Specialist54,000 EUR+35%
Customer Fulfillment Specialist50,500 EUR+26%
Customer Insights Analyst60,500 EUR+51%
Customer Problem Manager62,200 EUR+55%
Customer Service Advisor48,000 EUR+20%
Customer Service Associate49,000 EUR+22%
Customer Service Executive65,500 EUR+64%
Customer Service Manager77,000 EUR+92%
Customer Service Officer43,200 EUR+8%
Customer Service Representative40,000 EUR-0%
Customer Service Supervisor42,800 EUR+7%
Customer Service Team Leader44,500 EUR+11%
Customer Service Trainer57,000 EUR+42%
Customer Success Manager65,400 EUR+63%
Customer Success Specialist57,400 EUR+43%
Dispute Resolution Specialist55,000 EUR+37%
Guest Service Agent36,200 EUR-10%
Inbound Sales Representative41,200 EUR+3%
Internet Banking Supervisor64,700 EUR+62%
Logistics Coordinator48,900 EUR+22%
Operations Support Manager66,200 EUR+65%
Real Time Analyst58,500 EUR+46%
Regional Account Manager65,200 EUR+63%
Service Delivery Manager67,300 EUR+68%
Service Writer36,200 EUR-10%
Sourcing Assistant29,700 EUR-26%
Telephone Operator32,700 EUR-18%
Vendor Administration Specialist44,700 EUR+12%
Workforce Manager59,400 EUR+48%

Salary Comparison By City

CityAverage Salary
Bordeaux38,200 EUR
Lille37,300 EUR
Lyon44,900 EUR
Marseille42,300 EUR
Montpellier39,300 EUR
Nantes40,400 EUR
Nice42,200 EUR
Paris43,900 EUR
Strasbourg40,400 EUR
Toulouse40,500 EUR
33000 - 2

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