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Customer Service Manager Average Salary in Germany 2024

How much money does a person working as Customer Service Manager make in Germany?


Average Monthly Salary
4,710 EUR
( 56,500 EUR yearly)

LOW
2,170
EUR
AVERAGE
4,710
EUR
HIGH
7,490
EUR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Manager in Germany typically earns around 4,710 EUR. Salaries range from 2,170 EUR (lowest) to 7,490 EUR (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Germany vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Manager Pay Scale and Salaries in Germany

Median and salary distribution Germany Customer Service Manager monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
4,470 EUR or more
10% of people earn
3,910 to 4,470 EUR
20% of people earn
2,690 EUR or less
65% of people earn
2,690 to 3,910 EUR
Minimum Salary
2,170 EUR
Median
4,500 EUR
Maximum
7,490 EUR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Manager in Germany range from 2,170 EUR (starting salary) to 7,490 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 4,500 EUR, half of the professionals who work as Customer Service Manager in Germany earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Germany earn less than 3,630 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 5,190 EUR while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Germany compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 2,690 EUR to 3,910 EUR. About 20% of salaries are below the 2,690 EUR mark, while 10% fall within the range of 3,910 EUR to 4,470 EUR. Only 5% of individuals have salaries exceeding 4,470 EUR.

Salary Comparison by Years of Experience / Customer Service Manager / Germany

How do experience and age affect pay?

0 - 2 Years
2,460 EUR
2 - 5 Years+34%
3,280 EUR
5 - 10 Years+48%
4,850 EUR
10 - 15 Years+22%
5,920 EUR
15 - 20 Years+9%
6,450 EUR
20+ Years+8%
6,980 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Germany Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 2,460 EUR.

While someone with an experience level between two and five years is expected to earn 3,280 EUR, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 4,850 EUR, 48% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 5,920 EUR, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 6,450 EUR, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 6,980 EUR, 8% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Manager / Germany

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.

High School
3,020 EUR
Certificate or Diploma+18%
3,550 EUR
Bachelor's Degree+45%
5,140 EUR
Master's Degree+31%
6,740 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Germany Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 3,020 EUR.


Level 2: Certificate or Diploma

At this level, the average salary becomes 3,550 EUR, 18% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 5,140 EUR, 45% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 6,740 EUR, 31% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Germany costs anywhere from 19,100 EUR to 57,400 EUR and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Manager / Germany

Salary comparison by gender Germany Customer Service Manager monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Germany, the average difference between the salary of male and female employees is 6%.

Male
4,840 EUR
Female-6%
4,570 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Germany for all Careers

Salary comparison by gender monthly Germany
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Average Annual Salary Increment Percentage / Customer Service Manager / Germany

How much are annual salary increments in Germany for individuals working as Customer Service Manager? How often do employees get salary raises?

Individuals working as Customer Service Manager in Germany are likely to observe a salary increase of approximately 11% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Germany Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Germany / All Professions

Annual Salary Increment Rate Germany
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Germany is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Manager / Germany

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Germany Customer Service Manager
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13% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 87% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
87%
No Bonus
13%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Manager / Germany


27 EUR per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Manager in Germany is 27 EUR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Manager in Germany is 12 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative1,640 EUR-65%
Account Service Representative1,710 EUR-64%
Business Support Specialist2,400 EUR-49%
Call Center Advisor1,800 EUR-62%
Call Center Duty Manager2,490 EUR-47%
Call Center Manager4,290 EUR-9%
Call Center Quality Analyst2,860 EUR-39%
Call Center Representative1,410 EUR-70%
Call Center Scheduler1,600 EUR-66%
Call Center Scheduling Manager2,270 EUR-52%
Call Center Supervisor1,860 EUR-60%
Call Center Team Leader2,280 EUR-52%
Call Center Technology Specialist2,650 EUR-44%
Chatbot Copywriter2,320 EUR-51%
Chatbot Deployment Specialist2,480 EUR-47%
Chatbot Marketing Specialist3,250 EUR-31%
Chief Customer Experience and Success Officer5,600 EUR+19%
Client Engagement Specialest2,490 EUR-47%
Client Executive2,010 EUR-57%
Client Liaison Officer1,280 EUR-73%
Client Relations Manager4,790 EUR+2%
Client Relationship Executive4,570 EUR-3%
Client Relationship Manager5,010 EUR+6%
Client Service Analyst2,880 EUR-39%
Client Service Representative1,390 EUR-70%
Client Strategy Specialist2,880 EUR-39%
Contracts Specialist2,220 EUR-53%
Customer Care Officer1,350 EUR-71%
Customer Care Representative1,360 EUR-71%
Customer Center Supervisor1,630 EUR-65%
Customer Experience Analyst1,650 EUR-65%
Customer Experience Manager4,840 EUR+3%
Customer Experience Specialist3,190 EUR-32%
Customer Feedback and Insights Analyst3,190 EUR-32%
Customer Fulfillment Specialist2,850 EUR-39%
Customer Insights Analyst2,930 EUR-38%
Customer Journey Analyst3,620 EUR-23%
Customer Problem Manager3,160 EUR-33%
Customer Relations Manager5,070 EUR+8%
Customer Relations Specialist2,850 EUR-39%
Customer Relationship Management Implementation Consultant4,790 EUR+2%
Customer Retention Specialist4,280 EUR-9%
Customer Sales Representative1,380 EUR-71%
Customer Sales Support1,410 EUR-70%
Customer Service Administration1,650 EUR-65%
Customer Service Advisor3,170 EUR-33%
Customer Service Agent1,440 EUR-69%
Customer Service Associate1,420 EUR-70%
Customer Service Coordinator1,700 EUR-64%
Customer Service Country Manager5,560 EUR+18%
Customer Service Executive3,200 EUR-32%
Customer Service Manager4,910 EUR+4%
Customer Service Officer1,360 EUR-71%
Customer Service Operations Manager5,230 EUR+11%
Customer Service Quality Assurance Analyst4,540 EUR-4%
Customer Service Representative1,420 EUR-70%
Customer Service Sales Support1,310 EUR-72%
Customer Service Specialist1,340 EUR-72%
Customer Service Supervisor2,120 EUR-55%
Customer Service Team Leader3,120 EUR-34%
Customer Service Trainer2,520 EUR-46%
Customer Service Working Supervisor2,260 EUR-52%
Customer Solutions Representative3,190 EUR-32%
Customer Success Manager4,690 EUR-0%
Customer Success Specialist2,850 EUR-39%
Customer Support Agent1,400 EUR-70%
Dispute Resolution Specialist2,500 EUR-47%
Field Service Representative1,520 EUR-68%
Guest Relations Officer1,050 EUR-78%
Guest Service Agent1,090 EUR-77%
Inbound Call Center Representative1,360 EUR-71%
Inbound Sales Representative1,320 EUR-72%
Internet Banking Supervisor4,270 EUR-9%
Lead Administrator2,850 EUR-39%
Live Chat Agent1,730 EUR-63%
Logistics Coordinator1,490 EUR-68%
Onboarding Specialist2,880 EUR-39%
Operations Support Manager4,330 EUR-8%
Real Time Analyst2,740 EUR-42%
Regional Account Manager4,830 EUR+3%
Remote Customer Service Representative1,980 EUR-58%
Remote Customer Support Agent1,950 EUR-59%
Service Administrator2,110 EUR-55%
Service Delivery Manager4,690 EUR-0%
Service Writer1,170 EUR-75%
Social Media Customer Support Specialist2,700 EUR-43%
Sourcing Assistant960 EUR-80%
Telephone Operator1,040 EUR-78%
User Experience Researcher3,010 EUR-36%
Vendor Administration Specialist1,730 EUR-63%
Voice Of The Customer Analyst2,520 EUR-46%
Workforce Manager2,980 EUR-37%

Salary Comparison By City

CityAverage Salary
Berlin5,810 EUR
Dortmund4,540 EUR
Frankfurt5,320 EUR
Hamburg5,270 EUR
Munchen5,290 EUR
Stuttgart5,230 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Germany is 5% on average across all career fields.

Private Sector
3,740 EUR
Public Sector+5%
3,910 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Manager in Germany?

A good and competitive compensation would range anywhere between 4,500 EUR and 5,190 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Manager in Germany ranges from 2,170 EUR to 3,630 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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