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Customer Service Manager Average Salary in Germany 2020

How much money does a Customer Service Manager make in Germany?


Average Monthly Salary
14,100 EUR
( 170,000 EUR yearly)

LOW
6,510
EUR
AVERAGE
14,100
EUR
HIGH
22,500
EUR

A person working as a Customer Service Manager in Germany typically earns around 14,100 EUR per month. Salaries range from 6,510 EUR (lowest) to 22,500 EUR (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Manager Salary Distribution in Germany

Median and salary distribution monthly Germany Customer Service Manager
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Manager salaries in Germany range from 6,510 EUR per month (minimum salary) to 22,500 EUR per month (maximum salary).

  • Median Salary

    The median salary is 15,300 EUR per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 15,300 EUR while the other half are earning more than 15,300 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 9,800 EUR while 75% of them are earning more than 9,800 EUR. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 20,400 EUR while 25% are earning more than 20,400 EUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Manager Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Germany Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.

A Customer Service Manager with less than two years of experience makes approximately 7,390 EUR per month.

While someone with an experience level between two and five years is expected to earn 9,860 EUR per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 14,600 EUR per month, 48% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 17,800 EUR per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 19,400 EUR per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 21,000 EUR per month, 8% more than people with fifteen to twenty years of experience.


Customer Service Manager average salary change by experience in Germany

0 - 2 Years
7,390 EUR
2 - 5 Years+34%
9,860 EUR
5 - 10 Years+48%
14,600 EUR
10 - 15 Years+22%
17,800 EUR
15 - 20 Years+9%
19,400 EUR
20+ Years+8%
21,000 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Manager Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.

Salary comparison by education level monthly Germany Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Manager is 9,070 EUR per month.

While someone with a Certificate or Diploma gets a salary of 10,700 EUR per month, 18% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 15,500 EUR per month, 45% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 20,300 EUR per month, 31% more than someone with Bachelor's Degree.


Customer Service Manager average salary difference by education level in Germany

High School
9,070 EUR
Certificate or Diploma+18%
10,700 EUR
Bachelor's Degree+45%
15,500 EUR
Master's Degree+31%
20,300 EUR
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Germany costs anywhere from 59,400 Euro(s) to 178,000 Euro(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Manager Salary Comparison By Gender

Salary comparison by gender monthly Germany Customer Service Manager
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Germany earn 7% more than their female counterparts.

Female
13,600 EUR
Male+7%
14,600 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Germany for all Careers

Salary comparison by gender monthly Germany
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Customer Service Manager Average Annual Salary Increment Percentage in Germany

How much are annual salary increments in Germany for Customer Service Manager(s)? How often do employees get salary raises?

Customer Service Manager

Customer Service Manager(s) in Germany are likely to observe a salary increase of approximately 11% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Germany Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Germany / All Professions

Annual Salary Increment Rate Germany
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Germany is 6%.

Annual Increment Rate By Industry 2019

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Listed above are the average annual increase rates for each industry in Germany for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Manager Bonus and Incentive Rates in Germany

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Germany Customer Service Manager
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A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

13% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 87% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
87%
No Bonus
13%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Germany
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Manager employees in Germany earn 5% more than their private sector counterparts.

Private Sector
11,600 EUR
Public Sector+5%
12,100 EUR
Percentage increase and decrease are relative to the previous value

Customer Service Manager Salary Trend and Forecast in Germany

How are Customer Service Manager salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Germany Customer Service Manager
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Average Salary 2016
12,200 EUR
Average Salary 2017+4%
12,700 EUR
Average Salary 2018+4%
13,200 EUR
Average Salary 2019+4%
13,600 EUR
Percentage increase and decrease are relative to the previous value

Customer Service Manager salaries in Germany are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 4% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Manager Average Hourly Wage in Germany


82 EUR per hour

The average hourly wage (pay per hour) in Germany is 82 EUR. This means that the average Customer Service Manager in Germany earns approximately 82 EUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Manager VS Other Jobs

Salary Comparison Between Customer Service Manager and Customer Service and Call Center monthly Germany
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The average salary for Customer Service Manager is 36% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist11,000 EUR-22%
Call Center Advisor9,710 EUR-31%
Call Center Manager13,900 EUR-2%
Call Center Quality Analyst12,800 EUR-10%
Call Center Representative7,960 EUR-44%
Call Center Scheduler8,950 EUR-37%
Call Center Scheduling Manager9,900 EUR-30%
Call Center Supervisor9,290 EUR-34%
Call Center Team Leader9,300 EUR-34%
Client Engagement Specialest10,700 EUR-24%
Client Executive10,100 EUR-29%
Client Liaison Officer9,170 EUR-35%
Client Relations Manager12,600 EUR-11%
Client Service Analyst12,000 EUR-15%
Client Service Representative7,850 EUR-45%
Client Strategy Specialist10,900 EUR-23%
Contracts Specialist10,200 EUR-28%
Customer Care Representative7,710 EUR-45%
Customer Experience Analyst9,050 EUR-36%
Customer Experience Manager10,700 EUR-24%
Customer Experience Specialist11,000 EUR-22%
Customer Fulfillment Specialist10,400 EUR-26%
Customer Insights Analyst11,300 EUR-20%
Customer Problem Manager12,300 EUR-13%
Customer Service Advisor9,810 EUR-31%
Customer Service Associate9,510 EUR-33%
Customer Service Executive12,000 EUR-15%
Customer Service Manager14,100 EUR-0%
Customer Service Officer8,150 EUR-42%
Customer Service Representative8,190 EUR-42%
Customer Service Supervisor8,130 EUR-43%
Customer Service Team Leader9,180 EUR-35%
Customer Service Trainer10,700 EUR-24%
Customer Success Manager12,800 EUR-10%
Customer Success Specialist10,900 EUR-23%
Dispute Resolution Specialist10,900 EUR-23%
Guest Service Agent7,170 EUR-49%
Inbound Sales Representative7,750 EUR-45%
Internet Banking Supervisor12,400 EUR-12%
Logistics Coordinator8,930 EUR-37%
Operations Support Manager13,500 EUR-5%
Real Time Analyst11,400 EUR-19%
Regional Account Manager13,500 EUR-5%
Service Delivery Manager12,900 EUR-9%
Service Writer7,460 EUR-47%
Sourcing Assistant5,750 EUR-59%
Telephone Operator6,470 EUR-54%
Vendor Administration Specialist8,640 EUR-39%
Workforce Manager11,900 EUR-16%

Salary Comparison By City

CityAverage Salary
Berlin17,500 EUR
Bremen14,900 EUR
Dortmund13,700 EUR
Dresden13,400 EUR
Dusseldorf15,400 EUR
Essen14,500 EUR
Frankfurt16,000 EUR
Hamburg15,800 EUR
Hannover13,900 EUR
Koln16,000 EUR
Leipzig13,400 EUR
Munchen15,900 EUR
Nurnberg13,100 EUR
Stuttgart15,700 EUR
3769 - 7

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