A person working as a Customer Service Representative in Germany typically earns around 8,190 EUR per month. Salaries range from 3,770 EUR (lowest) to 13,000 EUR (highest).
This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative salaries in Germany range from 3,770 EUR per month (minimum salary) to 13,000 EUR per month (maximum salary).
The median salary is 8,840 EUR per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 8,840 EUR while the other half are earning more than 8,840 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 5,670 EUR while 75% of them are earning more than 5,670 EUR. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 11,800 EUR while 25% are earning more than 11,800 EUR.
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.
A Customer Service Representative with less than two years of experience makes approximately 4,280 EUR per month.
While someone with an experience level between two and five years is expected to earn 5,710 EUR per month, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 8,440 EUR per month, 48% more than someone with two to five years of experience.
Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 10,300 EUR per month, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 11,200 EUR per month, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 12,100 EUR per month, 8% more than people with fifteen to twenty years of experience.
|0 - 2 Years|
|2 - 5 Years||+34%|
|5 - 10 Years||+48%|
|10 - 15 Years||+22%|
|15 - 20 Years||+9%|
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Customer Service Representative is 4,880 EUR per month.
While someone with a Certificate or Diploma gets a salary of 7,650 EUR per month, 57% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 12,800 EUR per month, 68% more than someone with a Certificate or Diploma.
|Certificate or Diploma||+57%|
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Germany earn 7% more than their female counterparts.
Customer Service Representative(s) in Germany are likely to observe a salary increase of approximately 10% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Listed above are the average annual increase rates for each industry in Germany for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
39% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 61% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
The most standard form of bonus where the employee is awarded based on their exceptional performance.Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.Goal-Based Bonuses
Granted upon achieving an important goal or milestone.Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs
|Revenue Generators||Supporting Cast|
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.
Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Where can you get paid more, working for a private company or for the government? Public sector Customer Service Representative employees in Germany earn 5% more than their private sector counterparts.
|Average Salary 2016|
|Average Salary 2017||+4%|
|Average Salary 2018||+4%|
|Average Salary 2019||+4%|
Customer Service Representative salaries in Germany are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 4% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The average salary for Customer Service Representative is 21% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.
|Job Title||Average Salary|
|Business Support Specialist||11,000 EUR||+34%|
|Call Center Advisor||9,710 EUR||+19%|
|Call Center Manager||13,900 EUR||+70%|
|Call Center Quality Analyst||12,800 EUR||+56%|
|Call Center Representative||8,000 EUR||-2%|
|Call Center Scheduler||8,950 EUR||+9%|
|Call Center Scheduling Manager||9,900 EUR||+21%|
|Call Center Supervisor||9,290 EUR||+13%|
|Call Center Team Leader||9,300 EUR||+14%|
|Client Engagement Specialest||10,700 EUR||+31%|
|Client Executive||10,100 EUR||+23%|
|Client Liaison Officer||9,170 EUR||+12%|
|Client Relations Manager||12,600 EUR||+54%|
|Client Service Analyst||12,000 EUR||+47%|
|Client Service Representative||7,850 EUR||-4%|
|Client Strategy Specialist||10,900 EUR||+33%|
|Contracts Specialist||10,200 EUR||+25%|
|Customer Care Representative||7,710 EUR||-6%|
|Customer Experience Analyst||9,050 EUR||+11%|
|Customer Experience Manager||10,700 EUR||+31%|
|Customer Experience Specialist||11,000 EUR||+34%|
|Customer Fulfillment Specialist||10,400 EUR||+27%|
|Customer Insights Analyst||11,300 EUR||+38%|
|Customer Problem Manager||12,300 EUR||+50%|
|Customer Service Advisor||9,810 EUR||+20%|
|Customer Service Associate||9,510 EUR||+16%|
|Customer Service Executive||12,000 EUR||+47%|
|Customer Service Manager||13,500 EUR||+65%|
|Customer Service Officer||8,150 EUR||-0%|
|Customer Service Representative||8,190 EUR||+0%|
|Customer Service Supervisor||8,130 EUR||-1%|
|Customer Service Team Leader||9,180 EUR||+12%|
|Customer Service Trainer||10,700 EUR||+31%|
|Customer Success Manager||12,800 EUR||+56%|
|Customer Success Specialist||10,900 EUR||+33%|
|Dispute Resolution Specialist||10,900 EUR||+33%|
|Guest Service Agent||7,170 EUR||-12%|
|Inbound Sales Representative||7,750 EUR||-5%|
|Internet Banking Supervisor||12,400 EUR||+51%|
|Logistics Coordinator||8,930 EUR||+9%|
|Operations Support Manager||13,500 EUR||+65%|
|Real Time Analyst||11,400 EUR||+39%|
|Regional Account Manager||13,500 EUR||+65%|
|Service Delivery Manager||12,900 EUR||+58%|
|Service Writer||7,460 EUR||-9%|
|Sourcing Assistant||5,750 EUR||-30%|
|Telephone Operator||6,470 EUR||-21%|
|Vendor Administration Specialist||8,640 EUR||+6%|
|Workforce Manager||11,900 EUR||+45%|