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Customer Service and Call Center Average Salaries in Hong Kong 2020

How much money does a person working in Customer Service and Call Center make in Hong Kong?


Average Monthly Salary
40,400 HKD
( 484,000 HKD yearly)

LOW
23,800
HKD
AVERAGE
40,400
HKD
HIGH
59,500
HKD

A person working in Customer Service and Call Center in Hong Kong typically earns around 40,400 HKD per month. Salaries range from 23,800 HKD (lowest average) to 59,500 HKD (highest average, actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist39,300 HKD
Call Center Advisor36,700 HKD
Call Center Manager51,000 HKD
Call Center Quality Analyst47,900 HKD
Call Center Representative29,700 HKD
Call Center Representative30,200 HKD
Call Center Scheduler34,500 HKD
Call Center Scheduling Manager38,700 HKD
Call Center Supervisor35,600 HKD
Call Center Team Leader37,000 HKD
Client Engagement Specialest40,900 HKD
Client Executive35,500 HKD
Client Liaison Officer37,800 HKD
Client Relations Manager50,600 HKD
Client Service Analyst43,600 HKD
Client Service Representative29,700 HKD
Client Strategy Specialist40,400 HKD
Contracts Specialist41,300 HKD
Customer Care Representative29,600 HKD
Customer Experience Analyst34,900 HKD
Customer Experience Manager43,700 HKD
Customer Experience Specialist38,900 HKD
Customer Fulfillment Specialist37,200 HKD
Customer Insights Analyst41,200 HKD
Customer Problem Manager46,200 HKD
Customer Service Advisor36,200 HKD
Customer Service Associate35,900 HKD
Customer Service Executive46,600 HKD
Customer Service Manager50,300 HKD
Customer Service Manager56,100 HKD
Customer Service Officer31,500 HKD
Customer Service Representative29,800 HKD
Customer Service Supervisor32,300 HKD
Customer Service Team Leader34,000 HKD
Customer Service Trainer40,200 HKD
Customer Success Manager49,100 HKD
Customer Success Specialist45,300 HKD
Dispute Resolution Specialist39,900 HKD
Guest Service Agent28,700 HKD
Inbound Sales Representative31,500 HKD
Internet Banking Supervisor50,000 HKD
Logistics Coordinator34,800 HKD
Operations Support Manager49,900 HKD
Real Time Analyst43,400 HKD
Regional Account Manager47,500 HKD
Service Delivery Manager49,800 HKD
Service Writer27,600 HKD
Sourcing Assistant22,300 HKD
Telephone Operator25,900 HKD
Vendor Administration Specialist33,800 HKD
Workforce Manager42,200 HKD

Customer Service and Call Center Jobs Salary Distribution in Hong Kong

Median and salary distribution monthly Hong Kong Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Hong Kong range from 23,800 HKD per month (minimum average salary) to 59,500 HKD per month (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 42,000 HKD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 42,000 HKD while the other half are earning more than 42,000 HKD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 29,600 HKD while 75% of them are earning more than 29,600 HKD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 52,800 HKD while 25% are earning more than 52,800 HKD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Hong Kong costs anywhere from 230,000 Hong Kong Dollar(s) to 691,000 Hong Kong Dollar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender monthly Hong Kong Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 8% more than their female counterparts.

Female
39,300 HKD
Male+8%
42,600 HKD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Hong Kong for all Careers

Salary comparison by gender monthly Hong Kong
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Customer Service and Call Center Average Annual Salary Increment Percentage in Hong Kong

How much are annual salary increments in Hong Kong for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Hong Kong are likely to observe a salary increase of approximately 4% every 28 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Hong Kong Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Hong Kong / All Professions

Annual Salary Increment Rate Hong Kong
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Hong Kong is 2%.

Annual Increment Rate By Industry 2019

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Listed above are the average annual increase rates for each industry in Hong Kong for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in Hong Kong

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Hong Kong Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

63% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 37% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
37%
No Bonus
63%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Hong Kong
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Where can you get paid more, working for a private company or for the government? Public sector employees in Hong Kong earn 10% more than their private sector counterparts.

Private Sector
44,700 HKD
Public Sector+10%
49,300 HKD
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center Salary Forecast and Trend in Hong Kong

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Hong Kong Customer Service and Call Center
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Average Salary 2016
36,200 HKD
Average Salary 2017+4%
37,500 HKD
Average Salary 2018+3%
38,700 HKD
Average Salary 2019+2%
39,600 HKD
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center salaries in Hong Kong are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service and Call Center Hourly Average Wage in Hong Kong


230 HKD per hour

The average hourly wage (pay per hour) in Hong Kong is 230 HKD. This means that the average person in Hong Kong earns approximately 230 HKD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly Hong Kong
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The average salary for Customer Service and Call Center is 12% less than that of All Jobs.

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