HOME COMPARE YOUR SALARY BROWSE SALARIES
Home
Browse Salaries
Compare Your Salary
Average Salaries
Best Paying Jobs
Salary Increase Letter
Career Articles

Call Center Representative Average Salary in Hong Kong 2020

How much money does a Call Center Representative make in Hong Kong?


Average Monthly Salary
13,200 HKD
( 158,000 HKD yearly)

LOW
6,200
HKD
AVERAGE
13,200
HKD
HIGH
20,800
HKD

A person working as a Call Center Representative in Hong Kong typically earns around 13,200 HKD per month. Salaries range from 6,200 HKD (lowest) to 20,800 HKD (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Hong Kong

Median and salary distribution monthly Hong Kong Call Center Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/customer-service-and-call-center/call-center-representative/median-and-salary-distribution-monthly-hong-kong-call-center-representative.jpg

The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Hong Kong range from 6,200 HKD per month (minimum salary) to 20,800 HKD per month (maximum salary).

  • Median Salary

    The median salary is 14,000 HKD per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 14,000 HKD while the other half are earning more than 14,000 HKD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 9,080 HKD while 75% of them are earning more than 9,080 HKD. Also from the diagram, 75% of Call Center Representative(s) are earning less than 18,400 HKD while 25% are earning more than 18,400 HKD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Hong Kong Call Center Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/customer-service-and-call-center/call-center-representative/salary-comparison-by-years-of-experience-monthly-hong-kong-call-center-representative.jpg

The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 7,150 HKD per month.

While someone with an experience level between two and five years is expected to earn 9,850 HKD per month, 38% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 14,000 HKD per month, 42% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 17,100 HKD per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 18,000 HKD per month, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 19,700 HKD per month, 9% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Hong Kong

0 - 2 Years
7,150 HKD
2 - 5 Years+38%
9,850 HKD
5 - 10 Years+42%
14,000 HKD
10 - 15 Years+22%
17,100 HKD
15 - 20 Years+6%
18,000 HKD
20+ Years+9%
19,700 HKD
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg

Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Hong Kong Call Center Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/customer-service-and-call-center/call-center-representative/salary-comparison-by-education-level-monthly-hong-kong-call-center-representative.jpg

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 8,540 HKD per month.

While someone with a Certificate or Diploma gets a salary of 12,900 HKD per month, 51% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 19,400 HKD per month, 50% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Hong Kong

High School
8,540 HKD
Certificate or Diploma+51%
12,900 HKD
Bachelor's Degree+50%
19,400 HKD
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg


Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Hong Kong Call Center Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/customer-service-and-call-center/call-center-representative/salary-comparison-by-gender-monthly-hong-kong-call-center-representative.jpg

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Hong Kong earn 9% less than their female counterparts on average.

Male
12,600 HKD
Female+9%
13,800 HKD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Hong Kong for all Careers

Salary comparison by gender monthly Hong Kong
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/salary-comparison-by-gender-monthly-hong-kong.jpg

Call Center Representative Average Annual Salary Increment Percentage in Hong Kong

How much are annual salary increments in Hong Kong for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Hong Kong are likely to observe a salary increase of approximately 5% every 29 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Hong Kong Call Center Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/customer-service-and-call-center/call-center-representative/annual-salary-increment-rate-hong-kong-call-center-representative.jpg


The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Hong Kong / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Hong Kong is 2%.

Annual Increment Rate By Industry 2019

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Listed above are the average annual increase rates for each industry in Hong Kong for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg

Call Center Representative Bonus and Incentive Rates in Hong Kong

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Hong Kong Call Center Representative
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/customer-service-and-call-center/call-center-representative/annual-salary-bonus-rate-hong-kong-call-center-representative.jpg

A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

61% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 39% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
39%
No Bonus
61%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Representative Average Hourly Wage in Hong Kong


76 HKD per hour

The average hourly wage (pay per hour) in Hong Kong is 76 HKD. This means that the average Call Center Representative in Hong Kong earns approximately 76 HKD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Hong Kong
Share This Chart
        Get Chart Linkhttp://www.salaryexplorer.com/charts/hong-kong/customer-service-and-call-center/call-center-representative/salary-comparison-between-call-center-representative-and-customer-service-and-call-center-monthly-hong-kong.jpg

The average salary for Call Center Representative is 47% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 32% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist21,200 HKD+61%
Call Center Advisor16,800 HKD+27%
Call Center Manager42,700 HKD+220%
Call Center Quality Analyst26,400 HKD+100%
Call Center Representative13,200 HKD+0%
Call Center Scheduler15,200 HKD+15%
Call Center Scheduling Manager22,000 HKD+67%
Call Center Supervisor17,600 HKD+34%
Call Center Team Leader22,500 HKD+71%
Client Engagement Specialest23,700 HKD+80%
Client Executive17,600 HKD+34%
Client Liaison Officer13,000 HKD-1%
Client Relations Manager47,500 HKD+260%
Client Service Analyst25,900 HKD+96%
Client Service Representative12,900 HKD-2%
Client Strategy Specialist26,300 HKD+100%
Contracts Specialist22,300 HKD+69%
Customer Care Representative12,900 HKD-2%
Customer Experience Analyst15,700 HKD+19%
Customer Experience Manager49,100 HKD+270%
Customer Experience Specialist27,900 HKD+110%
Customer Fulfillment Specialist25,300 HKD+92%
Customer Insights Analyst26,500 HKD+100%
Customer Problem Manager29,400 HKD+120%
Customer Service Advisor29,000 HKD+120%
Customer Service Associate13,300 HKD+1%
Customer Service Executive30,900 HKD+130%
Customer Service Manager46,200 HKD+250%
Customer Service Officer13,100 HKD-1%
Customer Service Representative12,800 HKD-3%
Customer Service Supervisor20,900 HKD+59%
Customer Service Team Leader28,600 HKD+120%
Customer Service Trainer23,400 HKD+78%
Customer Success Manager44,500 HKD+240%
Customer Success Specialist29,400 HKD+120%
Dispute Resolution Specialist22,700 HKD+72%
Guest Service Agent10,800 HKD-18%
Inbound Sales Representative13,300 HKD+1%
Internet Banking Supervisor42,700 HKD+220%
Logistics Coordinator14,400 HKD+9%
Operations Support Manager39,500 HKD+200%
Real Time Analyst25,700 HKD+95%
Regional Account Manager42,200 HKD+220%
Service Delivery Manager44,700 HKD+240%
Service Writer10,700 HKD-19%
Sourcing Assistant9,160 HKD-31%
Telephone Operator10,300 HKD-22%
Vendor Administration Specialist16,800 HKD+27%
Workforce Manager26,200 HKD+99%

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Hong Kong earn 10% more than their private sector counterparts on average across all sectors.

Private Sector
35,500 HKD
Public Sector+10%
39,200 HKD
Percentage increase and decrease are relative to the previous value

Browse Salaries

Salary Increase Letters

Best Paying Jobs
HomePrivacy PolicySalary Comparison

©Salary Explorer 2020