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Call Center Representative Average Salary in Hong Kong 2024

How much money does a person working as Call Center Representative make in Hong Kong?


Average Monthly Salary
13,200 HKD
( 158,000 HKD yearly)

LOW
6,200
HKD
AVERAGE
13,200
HKD
HIGH
20,800
HKD
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Call Center Representative in Hong Kong typically earns around 13,200 HKD. Salaries range from 6,200 HKD (lowest) to 20,800 HKD (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Hong Kong vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Call Center Representative Pay Scale and Salaries in Hong Kong

Median and salary distribution Hong Kong Call Center Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
12,400 HKD or more
10% of people earn
10,900 to 12,400 HKD
20% of people earn
7,590 HKD or less
65% of people earn
7,590 to 10,900 HKD
Minimum Salary
6,200 HKD
Median
12,500 HKD
Maximum
20,800 HKD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Call Center Representative in Hong Kong range from 6,200 HKD (starting salary) to 20,800 HKD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 12,500 HKD, half of the professionals who work as Call Center Representative in Hong Kong earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Hong Kong earn less than 10,100 HKD, while 75% earn more. Similarly, the chart shows that 75% earn less than 14,400 HKD while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Hong Kong compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 7,590 HKD to 10,900 HKD. About 20% of salaries are below the 7,590 HKD mark, while 10% fall within the range of 10,900 HKD to 12,400 HKD. Only 5% of individuals have salaries exceeding 12,400 HKD.

Salary Comparison by Years of Experience / Call Center Representative / Hong Kong

How do experience and age affect pay?

0 - 2 Years
7,150 HKD
2 - 5 Years+38%
9,850 HKD
5 - 10 Years+42%
14,000 HKD
10 - 15 Years+22%
17,100 HKD
15 - 20 Years+6%
18,000 HKD
20+ Years+9%
19,700 HKD
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Hong Kong Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 7,150 HKD.

While someone with an experience level between two and five years is expected to earn 9,850 HKD, 38% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 14,000 HKD, 42% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 17,100 HKD, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 18,000 HKD, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 19,700 HKD, 9% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Call Center Representative / Hong Kong

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

High School
8,540 HKD
Certificate or Diploma+51%
12,900 HKD
Bachelor's Degree+50%
19,400 HKD
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Hong Kong Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 8,540 HKD.


Level 2: Certificate or Diploma

At this level, the average salary becomes 12,900 HKD, 51% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 19,400 HKD, 50% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Call Center Representative / Hong Kong

Salary comparison by gender Hong Kong Call Center Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Hong Kong, the average difference between the salary of male and female employees is 9%.

Male
12,600 HKD
Female+9%
13,800 HKD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Hong Kong for all Careers

Salary comparison by gender monthly Hong Kong
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Average Annual Salary Increment Percentage / Call Center Representative / Hong Kong

How much are annual salary increments in Hong Kong for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Hong Kong are likely to observe a salary increase of approximately 5% every 29 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Hong Kong Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Hong Kong / All Professions

Annual Salary Increment Rate Hong Kong
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Hong Kong is 2%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Call Center Representative / Hong Kong

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Hong Kong Call Center Representative
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61% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 39% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
39%
No Bonus
61%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Hong Kong


76 HKD per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Hong Kong is 76 HKD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Hong Kong is 36 HKD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative15,800 HKD+20%
Account Service Representative16,100 HKD+22%
Business Support Specialist21,200 HKD+61%
Call Center Advisor16,800 HKD+27%
Call Center Duty Manager22,900 HKD+74%
Call Center Manager42,700 HKD+220%
Call Center Quality Analyst26,400 HKD+100%
Call Center Representative13,000 HKD-1%
Call Center Scheduler15,200 HKD+15%
Call Center Scheduling Manager22,000 HKD+67%
Call Center Supervisor17,600 HKD+34%
Call Center Team Leader22,500 HKD+71%
Call Center Technology Specialist25,800 HKD+96%
Chatbot Copywriter23,600 HKD+79%
Chatbot Deployment Specialist25,600 HKD+94%
Chatbot Marketing Specialist31,400 HKD+140%
Chief Customer Experience and Success Officer51,100 HKD+290%
Client Engagement Specialest23,700 HKD+80%
Client Executive17,600 HKD+34%
Client Liaison Officer13,000 HKD-1%
Client Relations Manager47,500 HKD+260%
Client Relationship Executive40,500 HKD+210%
Client Relationship Manager45,900 HKD+250%
Client Service Analyst25,900 HKD+96%
Client Service Representative12,900 HKD-2%
Client Strategy Specialist26,300 HKD+100%
Contracts Specialist22,300 HKD+69%
Customer Care Officer13,400 HKD+2%
Customer Care Representative12,900 HKD-2%
Customer Center Supervisor15,900 HKD+21%
Customer Experience Analyst15,700 HKD+19%
Customer Experience Manager49,100 HKD+270%
Customer Experience Specialist27,900 HKD+110%
Customer Feedback and Insights Analyst31,200 HKD+140%
Customer Fulfillment Specialist25,300 HKD+92%
Customer Insights Analyst26,500 HKD+100%
Customer Journey Analyst35,900 HKD+170%
Customer Problem Manager29,400 HKD+120%
Customer Relations Manager48,000 HKD+260%
Customer Relations Specialist28,900 HKD+120%
Customer Relationship Management Implementation Consultant43,700 HKD+230%
Customer Retention Specialist39,700 HKD+200%
Customer Sales Representative13,300 HKD+1%
Customer Sales Support13,800 HKD+5%
Customer Service Administration16,400 HKD+24%
Customer Service Advisor29,000 HKD+120%
Customer Service Agent13,200 HKD+0%
Customer Service Associate13,300 HKD+1%
Customer Service Coordinator15,800 HKD+20%
Customer Service Country Manager52,400 HKD+300%
Customer Service Executive30,900 HKD+130%
Customer Service Manager46,200 HKD+250%
Customer Service Officer13,100 HKD-1%
Customer Service Operations Manager49,200 HKD+270%
Customer Service Quality Assurance Analyst43,400 HKD+230%
Customer Service Representative12,800 HKD-3%
Customer Service Sales Support12,500 HKD-5%
Customer Service Specialist13,000 HKD-1%
Customer Service Supervisor20,900 HKD+59%
Customer Service Team Leader28,600 HKD+120%
Customer Service Trainer23,400 HKD+78%
Customer Service Working Supervisor22,300 HKD+69%
Customer Solutions Representative29,000 HKD+120%
Customer Success Manager44,500 HKD+240%
Customer Success Specialist29,400 HKD+120%
Customer Support Agent12,900 HKD-2%
Dispute Resolution Specialist22,700 HKD+72%
Field Service Representative13,700 HKD+4%
Guest Relations Officer10,700 HKD-19%
Guest Service Agent10,800 HKD-18%
Inbound Call Center Representative12,400 HKD-6%
Inbound Sales Representative13,300 HKD+1%
Internet Banking Supervisor42,700 HKD+220%
Lead Administrator27,700 HKD+110%
Live Chat Agent16,200 HKD+23%
Logistics Coordinator14,400 HKD+9%
Onboarding Specialist26,800 HKD+100%
Operations Support Manager39,500 HKD+200%
Real Time Analyst25,700 HKD+95%
Regional Account Manager42,200 HKD+220%
Remote Customer Service Representative18,200 HKD+38%
Remote Customer Support Agent18,100 HKD+37%
Service Administrator21,200 HKD+61%
Service Delivery Manager44,700 HKD+240%
Service Writer10,700 HKD-19%
Social Media Customer Support Specialist26,900 HKD+100%
Sourcing Assistant9,160 HKD-31%
Telephone Operator10,300 HKD-22%
User Experience Researcher29,900 HKD+130%
Vendor Administration Specialist16,800 HKD+27%
Voice Of The Customer Analyst24,300 HKD+84%
Workforce Manager26,200 HKD+99%

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Hong Kong is 10% on average across all career fields.

Private Sector
35,600 HKD
Public Sector+10%
39,300 HKD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Hong Kong?

A good and competitive compensation would range anywhere between 12,500 HKD and 14,400 HKD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Hong Kong ranges from 6,200 HKD to 10,100 HKD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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