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Customer Service and Call Center Average Salaries in Frankfurt 2020

How much money does a person working in Customer Service and Call Center make in Frankfurt?


Average Monthly Salary
2,740 EUR
( 32,900 EUR yearly)

LOW
1,090
EUR
AVERAGE
2,740
EUR
HIGH
6,030
EUR

A person working in Customer Service and Call Center in Frankfurt typically earns around 2,740 EUR per month. Salaries range from 1,090 EUR (lowest average) to 6,030 EUR (highest average, actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist2,490 EUR
Call Center Advisor1,820 EUR
Call Center Manager4,750 EUR
Call Center Quality Analyst2,840 EUR
Call Center Representative1,400 EUR
Call Center Scheduler1,760 EUR
Call Center Scheduling Manager2,510 EUR
Call Center Supervisor2,130 EUR
Call Center Team Leader2,530 EUR
Client Engagement Specialest2,870 EUR
Client Executive2,100 EUR
Client Liaison Officer1,360 EUR
Client Relations Manager5,260 EUR
Client Service Analyst3,030 EUR
Client Service Representative1,400 EUR
Client Strategy Specialist3,030 EUR
Contracts Specialist2,370 EUR
Customer Care Representative1,520 EUR
Customer Experience Analyst1,910 EUR
Customer Experience Manager5,130 EUR
Customer Experience Specialist3,350 EUR
Customer Fulfillment Specialist3,000 EUR
Customer Insights Analyst3,100 EUR
Customer Problem Manager3,100 EUR
Customer Service Advisor3,160 EUR
Customer Service Associate1,400 EUR
Customer Service Executive3,600 EUR
Customer Service Manager5,320 EUR
Customer Service Officer1,510 EUR
Customer Service Representative1,450 EUR
Customer Service Supervisor2,300 EUR
Customer Service Team Leader3,210 EUR
Customer Service Trainer2,590 EUR
Customer Success Manager5,120 EUR
Customer Success Specialist3,030 EUR
Dispute Resolution Specialist2,600 EUR
Guest Service Agent1,170 EUR
Inbound Sales Representative1,440 EUR
Internet Banking Supervisor4,640 EUR
Logistics Coordinator1,680 EUR
Operations Support Manager4,310 EUR
Real Time Analyst2,790 EUR
Regional Account Manager5,040 EUR
Service Delivery Manager5,160 EUR
Service Writer1,200 EUR
Sourcing Assistant1,090 EUR
Telephone Operator1,110 EUR
Vendor Administration Specialist1,910 EUR
Workforce Manager3,160 EUR

Customer Service and Call Center Jobs Salary Distribution in Frankfurt

Median and salary distribution monthly Frankfurt Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Frankfurt range from 1,090 EUR per month (minimum average salary) to 6,030 EUR per month (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 2,630 EUR per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 2,630 EUR while the other half are earning more than 2,630 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 1,670 EUR while 75% of them are earning more than 1,670 EUR. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 4,160 EUR while 25% are earning more than 4,160 EUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Germany costs anywhere from 19,100 Euro(s) to 57,200 Euro(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender monthly Germany Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in Germany who work in Customer Service and Call Center earn 7% more than their female counterparts on average.

Female
2,490 EUR
Male+7%
2,670 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Germany for all Careers

Salary comparison by gender monthly Germany
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Customer Service and Call Center Average Annual Salary Increment Percentage in Germany

How much are annual salary increments in Germany for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Germany are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Germany Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Germany / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Germany is 6%.

Annual Increment Rate By Industry 2019

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Listed above are the average annual increase rates for each industry in Germany for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in Germany

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Germany Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

41% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 59% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
59%
No Bonus
41%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Germany
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Where can you get paid more, working for a private company or for the government? Public sector employees in Germany earn 5% more than their private sector counterparts on average across all sectors.

Private Sector
3,730 EUR
Public Sector+5%
3,900 EUR
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center Hourly Average Wage in Frankfurt


16 EUR per hour

The average hourly wage (pay per hour) in Frankfurt is 16 EUR. This means that the average person in Frankfurt earns approximately 16 EUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly Frankfurt
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The average salary for Customer Service and Call Center is 32% less than that of All Jobs.

Frankfurt VS Germany

Salary Comparison Between Frankfurt and Germany monthly Customer Service and Call Center
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We compared Customer Service and Call Center salaries in Frankfurt and Germany and we found that Frankfurt salaries are 6% more than those of Germany.

Salary Comparison By City

CityAverage Salary
Berlin2,940 EUR
Bremen2,550 EUR
Dortmund2,490 EUR
Dresden2,400 EUR
Dusseldorf2,700 EUR
Essen2,600 EUR
Frankfurt2,740 EUR
Hamburg2,890 EUR
Hannover2,340 EUR
Koln2,790 EUR
Leipzig2,450 EUR
Munchen2,840 EUR
Nurnberg2,300 EUR
Stuttgart2,640 EUR
2968 - 10

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