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Customer Service and Call Center Average Salaries in Frankfurt 2019

How much money does a person working in Customer Service and Call Center make in Frankfurt?

4,332 EUR per month
Average Monthly Salary
A person working in Customer Service and Call Center in Frankfurt typically earns around 4,332 EUR per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist4,491 EUR
Call Center Advisor3,848 EUR
Call Center Manager5,496 EUR
Call Center Quality Analyst4,984 EUR
Call Center Representative3,099 EUR
Call Center Scheduler3,861 EUR
Call Center Scheduling Manager4,285 EUR
Call Center Supervisor4,184 EUR
Call Center Team Leader4,040 EUR
Client Engagement Specialest4,799 EUR
Client Executive4,120 EUR
Client Liaison Officer3,838 EUR
Client Relations Manager5,423 EUR
Client Service Analyst4,931 EUR
Client Service Representative3,112 EUR
Client Strategy Specialist4,506 EUR
Contracts Specialist4,251 EUR
Customer Care Representative3,384 EUR
Customer Experience Analyst4,106 EUR
Customer Experience Manager4,430 EUR
Customer Experience Specialist4,526 EUR
Customer Fulfillment Specialist4,278 EUR
Customer Insights Analyst4,678 EUR
Customer Problem Manager4,716 EUR
Customer Service Advisor3,828 EUR
Customer Service Associate3,678 EUR
Customer Service Executive5,271 EUR
Customer Service Manager5,500 EUR
Customer Service Officer3,541 EUR
Customer Service Representative3,288 EUR
Customer Service Supervisor3,446 EUR
Customer Service Team Leader3,697 EUR
Customer Service Trainer4,318 EUR
Customer Success Manager5,476 EUR
Customer Success Specialist4,527 EUR
Dispute Resolution Specialist4,426 EUR
Guest Service Agent3,006 EUR
Inbound Sales Representative3,319 EUR
Internet Banking Supervisor5,262 EUR
Logistics Coordinator3,938 EUR
Operations Support Manager5,278 EUR
Real Time Analyst4,564 EUR
Regional Account Manager5,513 EUR
Service Delivery Manager5,577 EUR
Service Writer3,003 EUR
Sourcing Assistant2,564 EUR
Telephone Operator2,711 EUR
Vendor Administration Specialist3,742 EUR
Workforce Manager4,929 EUR

Customer Service and Call Center Jobs Salary Distribution in Frankfurt

Median and salary distribution monthly Frankfurt Customer Service and Call Center

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Frankfurt range between 2,555 EUR per month (minimum salary) to 6,386 EUR per month (maximum salary).

The median salary is 4,246 EUR per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 4,246 EUR while the other half are earning more than 4,246 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 3,060 EUR while 75% of them are earning more than 3,060 EUR. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 5,104 EUR while 25% are earning more than 5,104 EUR.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Frankfurt

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Frankfurt Customer Service and Call Center
Average Salary 2016    =  
3,987 EUR
Average Salary 2017    +4%  
4,135 EUR
Average Salary 2018    +2%  
4,214 EUR
Average Salary 2019    +3%  
4,332 EUR
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Frankfurt are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Frankfurt

25 EUR per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Frankfurt for Customer Service and Call Center is 25 EUR. This means that the average person in Frankfurt earns approximatly 25 EUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly FrankfurtWe compared Frankfurt salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.

Frankfurt VS Germany

Salary Comparison Between Frankfurt and Germany monthly Customer Service and Call CenterWe compared Customer Service and Call Center salaries in Frankfurt and Germany and we found that Frankfurt salaries are 6% more than those of Germany.

Salary Comparison By City

CityAverage Salary
Berlin4,641 EUR
Bremen4,025 EUR
Dortmund3,931 EUR
Dresden3,789 EUR
Dusseldorf4,267 EUR
Essen4,099 EUR
Frankfurt4,332 EUR
Hamburg4,564 EUR
Hannover3,700 EUR
Koln4,410 EUR
Leipzig3,868 EUR
Munchen4,487 EUR
Nurnberg3,628 EUR
Stuttgart4,173 EUR
2968 - 10
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