A person working as Call Center Representative in Iceland typically earns around 253,000 ISK. Salaries range from 116,000 ISK (lowest) to 402,000 ISK (highest).
This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Iceland vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 116,000 ISK |
Median 242,000 ISK |
Maximum 402,000 ISK |
Salaries for the position Call Center Representative in Iceland range from 116,000 ISK (starting salary) to 402,000 ISK (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 242,000 ISK, half of the professionals who work as Call Center Representative in Iceland earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Iceland earn less than 195,000 ISK, while 75% earn more. Similarly, the chart shows that 75% earn less than 279,000 ISK while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Iceland compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 145,000 ISK to 210,000 ISK. About 20% of salaries are below the 145,000 ISK mark, while 10% fall within the range of 210,000 ISK to 240,000 ISK. Only 5% of individuals have salaries exceeding 240,000 ISK.
0 - 2 Years | 132,000 ISK | |
2 - 5 Years | +34% | 176,000 ISK |
5 - 10 Years | +48% | 261,000 ISK |
10 - 15 Years | +22% | 318,000 ISK |
15 - 20 Years | +9% | 346,000 ISK |
20+ Years | +8% | 375,000 ISK |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.
Employees with less than two years of experience earn approximately 132,000 ISK.
While someone with an experience level between two and five years is expected to earn 176,000 ISK, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 261,000 ISK, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 318,000 ISK, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 346,000 ISK, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 375,000 ISK, 8% more than people with fifteen to twenty years of experience.
High School | 151,000 ISK | |
Certificate or Diploma | +57% | 236,000 ISK |
Bachelor's Degree | +68% | 396,000 ISK |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.
Employees at this education level have an average salary of 151,000 ISK.
At this level, the average salary becomes 236,000 ISK, 57% more than the previous level.
At this level, the average salary becomes 396,000 ISK, 68% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Iceland, the average difference between the salary of male and female employees is 4%.
Male | 247,000 ISK | |
Female | +5% | 259,000 ISK |
Individuals working as Call Center Representative in Iceland are likely to observe a salary increase of approximately 5% every 29 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
60% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 40% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
Received Bonus | 40% | |
No Bonus | 60% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Call Center Representative in Iceland is 670 ISK. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 294,000 ISK | +16% |
Account Service Representative | 305,000 ISK | +21% |
Business Support Specialist | 419,000 ISK | +66% |
Call Center Advisor | 327,000 ISK | +29% |
Call Center Duty Manager | 443,000 ISK | +75% |
Call Center Manager | 822,000 ISK | +230% |
Call Center Quality Analyst | 506,000 ISK | +100% |
Call Center Representative | 252,000 ISK | -0% |
Call Center Scheduler | 293,000 ISK | +16% |
Call Center Scheduling Manager | 424,000 ISK | +68% |
Call Center Supervisor | 326,000 ISK | +29% |
Call Center Team Leader | 434,000 ISK | +72% |
Call Center Technology Specialist | 486,000 ISK | +92% |
Chatbot Copywriter | 414,000 ISK | +64% |
Chatbot Deployment Specialist | 450,000 ISK | +78% |
Chatbot Marketing Specialist | 554,000 ISK | +120% |
Chief Customer Experience and Success Officer | 918,000 ISK | +260% |
Client Engagement Specialest | 438,000 ISK | +73% |
Client Executive | 326,000 ISK | +29% |
Client Liaison Officer | 237,000 ISK | -6% |
Client Relations Manager | 852,000 ISK | +240% |
Client Relationship Executive | 753,000 ISK | +200% |
Client Relationship Manager | 901,000 ISK | +260% |
Client Service Analyst | 483,000 ISK | +91% |
Client Service Representative | 251,000 ISK | -1% |
Client Strategy Specialist | 492,000 ISK | +95% |
Contracts Specialist | 406,000 ISK | +61% |
Customer Care Officer | 238,000 ISK | -6% |
Customer Care Representative | 251,000 ISK | -1% |
Customer Center Supervisor | 284,000 ISK | +12% |
Customer Experience Analyst | 303,000 ISK | +20% |
Customer Experience Manager | 862,000 ISK | +240% |
Customer Experience Specialist | 538,000 ISK | +110% |
Customer Feedback and Insights Analyst | 558,000 ISK | +120% |
Customer Fulfillment Specialist | 490,000 ISK | +94% |
Customer Insights Analyst | 513,000 ISK | +100% |
Customer Journey Analyst | 644,000 ISK | +150% |
Customer Problem Manager | 523,000 ISK | +110% |
Customer Relations Manager | 855,000 ISK | +240% |
Customer Relations Specialist | 508,000 ISK | +100% |
Customer Relationship Management Implementation Consultant | 785,000 ISK | +210% |
Customer Retention Specialist | 714,000 ISK | +180% |
Customer Sales Representative | 237,000 ISK | -6% |
Customer Sales Support | 247,000 ISK | -2% |
Customer Service Administration | 294,000 ISK | +16% |
Customer Service Advisor | 520,000 ISK | +110% |
Customer Service Agent | 237,000 ISK | -6% |
Customer Service Associate | 245,000 ISK | -3% |
Customer Service Coordinator | 284,000 ISK | +12% |
Customer Service Country Manager | 944,000 ISK | +270% |
Customer Service Executive | 602,000 ISK | +140% |
Customer Service Manager | 867,000 ISK | +240% |
Customer Service Officer | 236,000 ISK | -7% |
Customer Service Operations Manager | 888,000 ISK | +250% |
Customer Service Quality Assurance Analyst | 785,000 ISK | +210% |
Customer Service Representative | 250,000 ISK | -1% |
Customer Service Sales Support | 226,000 ISK | -11% |
Customer Service Specialist | 236,000 ISK | -7% |
Customer Service Supervisor | 384,000 ISK | +52% |
Customer Service Team Leader | 560,000 ISK | +120% |
Customer Service Trainer | 460,000 ISK | +82% |
Customer Service Working Supervisor | 405,000 ISK | +60% |
Customer Solutions Representative | 527,000 ISK | +110% |
Customer Success Manager | 823,000 ISK | +230% |
Customer Success Specialist | 517,000 ISK | +100% |
Customer Support Agent | 235,000 ISK | -7% |
Dispute Resolution Specialist | 434,000 ISK | +72% |
Field Service Representative | 257,000 ISK | +2% |
Guest Relations Officer | 196,000 ISK | -22% |
Guest Service Agent | 204,000 ISK | -19% |
Inbound Call Center Representative | 232,000 ISK | -8% |
Inbound Sales Representative | 253,000 ISK | +0% |
Internet Banking Supervisor | 787,000 ISK | +210% |
Lead Administrator | 528,000 ISK | +110% |
Live Chat Agent | 296,000 ISK | +17% |
Logistics Coordinator | 281,000 ISK | +11% |
Onboarding Specialist | 500,000 ISK | +98% |
Operations Support Manager | 710,000 ISK | +180% |
Real Time Analyst | 469,000 ISK | +85% |
Regional Account Manager | 782,000 ISK | +210% |
Remote Customer Service Representative | 356,000 ISK | +41% |
Remote Customer Support Agent | 356,000 ISK | +41% |
Service Administrator | 405,000 ISK | +60% |
Service Delivery Manager | 859,000 ISK | +240% |
Service Writer | 210,000 ISK | -17% |
Social Media Customer Support Specialist | 477,000 ISK | +89% |
Sourcing Assistant | 174,000 ISK | -31% |
Telephone Operator | 194,000 ISK | -23% |
User Experience Researcher | 536,000 ISK | +110% |
Vendor Administration Specialist | 323,000 ISK | +28% |
Voice Of The Customer Analyst | 479,000 ISK | +89% |
Workforce Manager | 525,000 ISK | +110% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Iceland is 25% on average across all career fields.
Private Sector | 614,000 ISK | |
Public Sector | +25% | 765,000 ISK |
A good and competitive compensation would range anywhere between 242,000 ISK and 279,000 ISK. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Call Center Representative in Iceland ranges from 116,000 ISK to 195,000 ISK. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary