Customer Service and Call Center Average Salaries in Dominican Republic 2023
How much money does a person working in Customer Service and Call Center make in Dominican Republic?
LOW
5,320
DOP AVERAGE
13,600
DOP HIGH
29,600
DOP
A person working in Customer Service and Call Center in Dominican Republic typically earns around 13,600 DOP per month. Salaries range from 5,320 DOP (lowest average) to 29,600 DOP (highest average, actual maximum salary is higher).
This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
| Job Title | Average Salary |
| Business Support Specialist | 12,200 DOP |
| Call Center Advisor | 9,960 DOP |
| Call Center Manager | 24,600 DOP |
| Call Center Quality Analyst | 14,900 DOP |
| Call Center Representative | 7,180 DOP |
| Call Center Scheduler | 8,840 DOP |
| Call Center Scheduling Manager | 12,300 DOP |
| Call Center Supervisor | 10,100 DOP |
| Call Center Team Leader | 12,100 DOP |
| Client Engagement Specialest | 13,500 DOP |
| Client Executive | 10,700 DOP |
| Client Liaison Officer | 7,340 DOP |
| Client Relations Manager | 26,500 DOP |
| Client Service Analyst | 14,700 DOP |
| Client Service Representative | 7,660 DOP |
| Client Strategy Specialist | 15,900 DOP |
| Contracts Specialist | 11,800 DOP |
| Customer Care Representative | 7,370 DOP |
| Customer Experience Analyst | 9,140 DOP |
| Customer Experience Manager | 27,300 DOP |
| Customer Experience Specialist | 15,600 DOP |
| Customer Fulfillment Specialist | 15,100 DOP |
| Customer Insights Analyst | 15,300 DOP |
| Customer Problem Manager | 15,500 DOP |
| Customer Service Advisor | 15,600 DOP |
| Customer Service Associate | 7,110 DOP |
| Customer Service Executive | 17,000 DOP |
| Customer Service Manager | 27,100 DOP |
| Customer Service Officer | 6,960 DOP |
| Customer Service Representative | 7,250 DOP |
| Customer Service Supervisor | 11,300 DOP |
| Customer Service Team Leader | 15,600 DOP |
| Customer Service Trainer | 13,600 DOP |
| Customer Success Manager | 25,400 DOP |
| Customer Success Specialist | 15,800 DOP |
| Dispute Resolution Specialist | 13,300 DOP |
| Guest Service Agent | 6,040 DOP |
| Inbound Sales Representative | 7,020 DOP |
| Internet Banking Supervisor | 22,200 DOP |
| Logistics Coordinator | 7,940 DOP |
| Operations Support Manager | 21,200 DOP |
| Real Time Analyst | 14,000 DOP |
| Regional Account Manager | 25,700 DOP |
| Service Delivery Manager | 25,900 DOP |
| Service Writer | 5,850 DOP |
| Sourcing Assistant | 5,400 DOP |
| Telephone Operator | 5,740 DOP |
| Vendor Administration Specialist | 9,390 DOP |
| Workforce Manager | 14,900 DOP |
Customer Service and Call Center Jobs Pay Scale and Salaries in Dominican Republic
Salary Structure and Pay Scale Comparison
15,300 DOP or more
12,800 to 15,300 DOP
7,400 DOP or less
7,400 to 12,800 DOP
 5,320 DOP |
12,600 DOP |
29,600 DOP |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Customer Service and Call Center salaries in Dominican Republic range from 5,320 DOP per month (starting average salary) to 29,600 DOP per month (maximum average salary, actual maximum is higher). This is not the minimum wage as per the law, only the lowest reported number in the salary survey that had thousands of participants and professionals from all over the country.
Median Salary
The median salary is 12,600 DOP per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 12,600 DOP while the other half are earning more than 12,600 DOP. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Percentiles and Salary Scale
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 9,830 DOP while 75% of them are earning more than 9,830 DOP. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 15,500 DOP while 25% are earning more than 15,500 DOP.
Pay Scale Structure
We grouped the most common and recurring salaries into brackets to give more insight into what salary to expect. This method is more accurate than just the average salary and gives more insights on how salaries are actually distributed. Around 65% of all reported figures are in the range 7,400 DOP to 12,800 DOP. Approximatly 20% fall under the 7,400 DOP cap. Ten percent of wages are from 12,800 DOP to 15,300 DOP. Only 5% of people grossed 15,300 DOP or more.
Salary Comparison by Years of Experience
How does a person's salary progress over time?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.
Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
Salary Comparison By Education
How does the education level affect your salary?
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Dominican Republic costs anywhere from 99,300 Dominican Peso(s) to 298,000 Dominican Peso(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Salary and Compensation Comparison By Gender - Customer Service and Call Center
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in Dominican Republic who work in Customer Service and Call Center earn 7% more than their female counterparts on average.
| Male | 14,200 DOP | |
| Female | -6% | 13,300 DOP |
Salary Comparison By Gender in Dominican Republic for all Careers
Customer Service and Call Center Average Annual Salary Increment Percentage in Dominican Republic
How much are annual salary increments in Dominican Republic for Customer Service and Call Center professionals? How often do employees get salary raises?
Customer Service and Call Center
Customer Service and Call Center professionals in Dominican Republic are likely to observe a salary increase of approximately 8% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
Dominican Republic / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Annual Increment Rate By Industry 2022
| Banking | 7% | |
| Energy | 5% | |
| Information Technology | 3% | |
| Healthcare | 1% | |
| Travel | 8% | |
| Construction | 6% | |
| Education | 4% |
Listed above are the average annual increase rates for each industry in Dominican Republic for the year 2022. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Customer Service and Call Center Bonus and Incentive Rates in Dominican Republic
How much and how often are bonuses being awarded?
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Customer Service and Call Center is considered to be a moderate bonus-based field. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
47% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
| Received Bonus | 53% | |
| No Bonus | 47% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Customer Service and Call Center Salary Forecast and Trend in Dominican Republic
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
| Average Salary 2019 | 12,400 DOP | |
| Average Salary 2020 | +2% | 12,600 DOP |
| Average Salary 2021 | +1% | 12,800 DOP |
| Average Salary 2022 | +3% | 13,200 DOP |
Customer Service and Call Center salaries in Dominican Republic are rising in the year 2023 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2022 are 3% higher than those of 2021. The trend suggests a slow yet continuous increase in pay in 2024 and future years. These numbers may vary from industry to another.
Customer Service and Call Center Hourly Average Wage in Dominican Republic
79 DOP per hourThe average hourly wage (pay per hour) in Dominican Republic is 79 DOP. This means that the average person in Dominican Republic earns approximately 79 DOP for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
This minimum pay rate per hour for a person in Dominican Republic is 31 DOP. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Customer Service and Call Center VS Other Jobs
The average salary for Customer Service and Call Center is 31% less than that of All Jobs.
Salary Comparison By City
| City | Average Salary |
| Santo Domingo | 15,300 DOP |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Dominican Republic earn 7% more than their private sector counterparts on average across all sectors.
| Private Sector | 19,400 DOP | |
| Public Sector | +7% | 20,700 DOP |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for Customer Service and Call Center in Dominican Republic?
A good and competitive compensation would range anywhere between 12,600 DOP and 15,500 DOP. This is a very rough estimate and your experience and education will play a very huge part into your final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salart after tax for every career.
Base / Basic Salary
The base salary for Customer Service and Call Center in Dominican Republic is ranges from 9,830 DOP to 15,500 DOP. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range in a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
