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Customer Service and Call Center Average Salaries in Germany 2024

How much money does a person working in Customer Service and Call Center make in Germany?

Average Monthly Salary
2,750 EUR
( 33,000 EUR yearly)

All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Germany typically earns around 2,750 EUR. Salaries range from 1,020 EUR (lowest average) to 5,670 EUR (highest average, actual maximum salary is higher).

Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Germany exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative1,640 EUR
Account Service Representative1,710 EUR
Business Support Specialist2,400 EUR
Call Center Advisor1,800 EUR
Call Center Duty Manager2,490 EUR
Call Center Manager4,290 EUR
Call Center Manager4,720 EUR
Call Center Quality Analyst2,860 EUR
Call Center Representative1,410 EUR
Call Center Representative1,410 EUR
Call Center Scheduler1,600 EUR
Call Center Scheduling Manager2,270 EUR
Call Center Supervisor1,860 EUR
Call Center Team Leader2,280 EUR
Call Center Technology Specialist2,650 EUR
Chatbot Copywriter2,320 EUR
Chatbot Deployment Specialist2,480 EUR
Chatbot Marketing Specialist3,250 EUR
Chief Customer Experience and Success Officer5,600 EUR
Client Engagement Specialest2,490 EUR
Client Executive2,010 EUR
Client Liaison Officer1,280 EUR
Client Relations Manager4,790 EUR
Client Relationship Executive4,570 EUR
Client Relationship Manager5,010 EUR
Client Service Analyst2,880 EUR
Client Service Representative1,390 EUR
Client Strategy Specialist2,880 EUR
Contracts Specialist2,220 EUR
Customer Care Officer1,350 EUR
Customer Care Representative1,360 EUR
Customer Center Supervisor1,630 EUR
Customer Experience Analyst1,650 EUR
Customer Experience Manager4,840 EUR
Customer Experience Specialist3,190 EUR
Customer Feedback and Insights Analyst3,190 EUR
Customer Fulfillment Specialist2,850 EUR
Customer Insights Analyst2,930 EUR
Customer Journey Analyst3,620 EUR
Customer Problem Manager3,160 EUR
Customer Relations Manager5,070 EUR
Customer Relations Specialist2,850 EUR
Customer Relationship Management Implementation Consultant4,790 EUR
Customer Retention Specialist4,280 EUR
Customer Sales Representative1,380 EUR
Customer Sales Support1,410 EUR
Customer Service Administration1,650 EUR
Customer Service Advisor3,170 EUR
Customer Service Agent1,440 EUR
Customer Service Associate1,420 EUR
Customer Service Coordinator1,700 EUR
Customer Service Country Manager5,560 EUR
Customer Service Executive3,200 EUR
Customer Service Manager4,910 EUR
Customer Service Manager4,710 EUR
Customer Service Officer1,360 EUR
Customer Service Operations Manager5,230 EUR
Customer Service Quality Assurance Analyst4,540 EUR
Customer Service Representative1,420 EUR
Customer Service Sales Support1,310 EUR
Customer Service Specialist1,340 EUR
Customer Service Supervisor2,120 EUR
Customer Service Team Leader3,120 EUR
Customer Service Trainer2,520 EUR
Customer Service Working Supervisor2,260 EUR
Customer Solutions Representative3,190 EUR
Customer Success Manager4,690 EUR
Customer Success Specialist2,850 EUR
Customer Support Agent1,400 EUR
Dispute Resolution Specialist2,500 EUR
Field Service Representative1,520 EUR
Guest Relations Officer1,050 EUR
Guest Service Agent1,090 EUR
Inbound Call Center Representative1,360 EUR
Inbound Sales Representative1,320 EUR
Internet Banking Supervisor4,270 EUR
Lead Administrator2,850 EUR
Live Chat Agent1,730 EUR
Logistics Coordinator1,490 EUR
Onboarding Specialist2,880 EUR
Operations Support Manager4,330 EUR
Real Time Analyst2,740 EUR
Regional Account Manager4,830 EUR
Remote Customer Service Representative1,980 EUR
Remote Customer Support Agent1,950 EUR
Service Administrator2,110 EUR
Service Delivery Manager4,690 EUR
Service Writer1,170 EUR
Social Media Customer Support Specialist2,700 EUR
Sourcing Assistant960 EUR
Telephone Operator1,040 EUR
User Experience Researcher3,010 EUR
Vendor Administration Specialist1,730 EUR
Voice Of The Customer Analyst2,520 EUR
Workforce Manager2,980 EUR

Customer Service and Call Center Jobs Pay Scale and Salaries in Germany

Median and salary distribution Germany Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
3,000 EUR or more
10% of people earn
2,510 to 3,000 EUR
20% of people earn
1,450 EUR or less
65% of people earn
1,450 to 2,510 EUR
Minimum Salary
1,020 EUR
2,590 EUR
5,670 EUR

Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Germany range from 1,020 EUR (starting average salary) to 5,670 EUR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 2,590 EUR, implying that half of the workforce in Germany earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Germany earn less than 2,000 EUR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 3,170 EUR, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Germany. The analysis revealed that roughly 65% of all reported salaries fell within the range of 1,450 EUR to 2,510 EUR. Approximately 20% of salaries were below the 1,450 EUR mark, while 10% ranged from 2,510 EUR to 3,000 EUR. Only 5% of individuals earned a gross salary of 3,000 EUR or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Germany having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Germany, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Germany costs anywhere from 19,100 EUR to 57,400 EUR and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.

Salary and Compensation Comparison By Gender / Customer Service and Call Center / Germany

Salary comparison by gender Germany Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Germany, the average difference between the salary of male and female employees is 6%.

2,830 EUR
2,670 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Germany for all Careers

Salary comparison by gender monthly Germany
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Germany

How much are annual salary increments in Germany for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Germany are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Germany Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Germany / All Professions

Annual Salary Increment Rate Germany
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Germany is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Germany

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Germany Customer Service and Call Center
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41% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 59% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Germany

16 EUR per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Germany is 16 EUR.This is the rate they get paid for every worked hour.

Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Germany is 6 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Berlin3,140 EUR
Bremen2,720 EUR
Dortmund2,660 EUR
Dresden2,560 EUR
Dusseldorf2,880 EUR
Essen2,770 EUR
Frankfurt2,930 EUR
Hamburg3,090 EUR
Hannover2,500 EUR
Koln2,980 EUR
Leipzig2,610 EUR
Munchen3,030 EUR
Nurnberg2,450 EUR
Stuttgart2,820 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Germany is 5% on average across all career fields.

Private Sector
3,740 EUR
Public Sector+5%
3,910 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Germany?

A good and competitive compensation would range anywhere between 2,590 EUR and 3,170 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Germany ranges from 1,020 EUR to 2,000 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

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